Nathaniel Santana
New York
Summary
Dynamic IT Support Associate and Teaching Artist with a proven track record at Hunter College, CUNY, and WildArts NYC. Excelled in enhancing support quality and student engagement through innovative problem-solving and teaching strategies. Skilled in Extron Product configur, cable management, and fostering customer relations. Demonstrates patience, empathy, and a commitment to continuous improvement in technology and education.
Overview
1
1
year of professional experience
1
1
Certification
Work History
IT Support Associate Level 1
Hunter College, CUNY
01.2024 - Current
- Increased support quality with thorough troubleshooting and problem-solving techniques.
- Monitored employee and customer interactions to assess quality of service.
- Creating audio system chains - using amplifiers, speakers, and audio wires
- Terminating cables to create Ethernet cables, Phoenix connections, RS-232/ command connections
- Frequent maintenance with Audio Visual equipment; testing projectors, microphones, & speakers
- Programming controller using networking, driver selections, and IP configurations
- Capturing and restoring Images Via Clonezilla, for PCs only
- Performing cable installations, cable management, and labeling of equipment being used
- Participating in IT projects, implementation of new technologies and systems
Teaching Artist (Gym Teacher)
WildArts NYC
10.2024 - Current
- Implemented innovative teaching strategies to accommodate diverse learning styles, resulting in increased engagement and understanding.
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lesson plans.
- Mentored new teachers, providing guidance on effective instructional techniques and classroom management practices.
- Established rapport with students by maintaining open lines of communication and demonstrating genuine interest in their progress.
Education
Bachelor of Arts - General Music
Queens College
Flushing, NY05-2024
Skills
- Customer support
- Patience and empathy
- Customer relations
- Extron
- End user training
- Microsoft office
- Programming
- System Administration
- Mac (Apple Systems)
- Windows
- Audio-Visual Production
- Cable Management
Certification
- CompTIA Certification (In Progress)
- CPR Certified
Languages
Spanish
Limited Working
Timeline
Teaching Artist (Gym Teacher)
WildArts NYC
10.2024 - Current
IT Support Associate Level 1
Hunter College, CUNY
01.2024 - Current
- CompTIA Certification (In Progress)
- CPR Certified
Bachelor of Arts - General Music
Queens College
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