Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Shann

Freeport

Summary

Motivated and reliable professional with hands-on experience in airport ground operations, customer service, and retail sales. Skilled in safely handling luggage, operating ramp equipment, and assisting passengers in high-pressure environments. Recognized for strong teamwork, communication, and commitment to safety and service excellence—qualities aligned with Delta’s core values.

Overview

4
4
years of professional experience

Work History

Baggage Handler / Ramp Agent

Swissport – JFK Airport
01.2025 - Current
  • Safely loaded, unloaded, and transported passenger luggage and cargo in compliance with TSA and airline safety standards.
  • Operated ramp equipment, ensuring on-time aircraft departures.
  • Assisted passengers and coordinated with airline staff to maintain smooth ground operations.
  • Demonstrated accuracy and reliability while handling high volumes of luggage daily.

Sales Associate

Skechers
06.2023 - 02.2025
  • Provided personalized customer service, assisting shoppers with purchases and product knowledge.
  • Processed transactions accurately while achieving sales goals through upselling.
  • Maintained store organization, inventory, and visual merchandising.

Shift Leader

Tropical Smoothie Café
12.2023 - 09.2024
  • Supervised and trained staff to deliver efficient service and excellent customer experiences.
  • Managed cash handling, store opening/closing, and inventory control.
  • Maintained compliance with health, safety, and company standards.
  • Resolved customer issues professionally, fostering satisfaction and loyalty.

Cashier / Crew Member

Dunkin’ Donuts
02.2022 - 08.2023
  • Processed customer orders quickly and accurately in a fast-paced environment.
  • Prepared food and beverages while adhering to cleanliness and food safety standards.
  • Supported training of new employees to meet company service expectations.

Education

High School Diploma -

Freeport High School
Freeport, NY
06-2023

Skills

  • Customer Service & Passenger Assistance
  • Airport Ramp & Baggage Operations
  • Equipment Operation & Safety Compliance
  • Cash Handling & POS Systems
  • Team Collaboration & Leadership
  • Time Management & Problem Solving
  • Bilingual: [Add language if applicable]

Timeline

Baggage Handler / Ramp Agent

Swissport – JFK Airport
01.2025 - Current

Shift Leader

Tropical Smoothie Café
12.2023 - 09.2024

Sales Associate

Skechers
06.2023 - 02.2025

Cashier / Crew Member

Dunkin’ Donuts
02.2022 - 08.2023

High School Diploma -

Freeport High School

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