Summary
Overview
Work History
Education
Skills
Timeline
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Nathaniel Shelton

Amarillo

Summary

Dynamic leader with a proven track record at Walmart, adept in operations management and conflict resolution. Excelled in enhancing team performance and customer satisfaction through effective coaching and mentoring. Skilled in forklift operation and fostering workplace safety, consistently achieving goals with a detail-oriented mindset. Achieved notable improvements in efficiency and quality control, contributing to a positive and productive work environment.

Overview

9
9
years of professional experience

Work History

Seasonal Team Lead

Walmart
09.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
  • Collaborated with colleagues to ensure smooth operations during high-traffic times, minimizing wait times for customers.

Digital Team Lead

Walmart
08.2023 - 09.2024
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.

Meat and Produce Team Lead

Walmart
02.2023 - 09.2023
  • Reduced waste levels with diligent monitoring of expiration dates and proper storage procedures.
  • Led by example by consistently demonstrating high levels of professionalism and dedication to duty, inspiring team members to strive for excellence in their own roles.
  • Spearheaded initiatives to improve overall store cleanliness, contributing to a more pleasant shopping environment for customers.
  • Contributed to the development of seasonal marketing campaigns by providing insights into consumer preferences and trending produce items, resulting in increased sales.
  • Facilitated smooth transitions during staff turnover periods by cross-training employees on various responsibilities within the department, ensuring minimal disruption to daily operations.
  • Optimized workflow efficiency by regularly updating standard operating procedures in line with best practices from industry peers.
  • Implemented creative merchandising techniques to showcase seasonal offerings, attracting customer attention and increasing sales opportunities.

Pesronal Shopper

Walmart
05.2022 - 02.2023
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.

Lawn and Garden Associate

Walmart
12.2019 - 05.2022
  • Completed opening, closing, and shift change tasks efficiently to keep store ready for guests.
  • Continuously updated personal knowledge on new lawn care products and techniques, ensuring the most accurate and up-to-date information was provided to customers.
  • Worked outdoors in weather conditions to care for plants and serve customers.
  • Sought out customers to help and offered immediate assistance with locating items and making selections.
  • Restocked shelves with new plants each day and rotated stock for optimal appearance.
  • Delivered assistance in assembling garden furniture sets for display purposes as well as customer orders upon request.
  • Watered plants every week and regularly checked for naturally wilted parts to remove.
  • Created special clearance racks to move older, out-of-season and less attractive plants quickly.
  • Assisted in the loading of heavy merchandise for customers, ensuring a positive shopping experience.
  • Assisted customers with plant selection, ensuring proper fit for their specific needs and environments.
  • Conducted regular inventory checks to maintain accurate stock levels and minimize out-of-stock items.

Assistant Manager

Sonic
06.2018 - 12.2019
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Car Hop

Sonic
06.2016 - 06.2018
  • Took orders and delivered food and beverages to customers in cars to provide quick and convenient customer service.
  • Handled cash transactions accurately, ensuring proper change was given to customers.
  • Delivered change and receipts to customers in cars to maintain accurate financial records and provide customers with correct change and proof of purchase.
  • Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
  • Operated headset communication system to take orders quickly and accurately from customers.
  • Increased customer satisfaction by providing prompt and friendly service.
  • Contributed to a positive work environment by maintaining a friendly attitude with coworkers and customers alike.

Education

High School Diploma -

Grand Saline High School
Grand Saline, TX
05-2018

Skills

  • Detail-Oriented Mindset
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Performance improvement
  • Performance monitoring
  • Quality control
  • Workplace safety
  • Schedule management
  • Complaint resolution
  • Operations management
  • Employee evaluation
  • Forklift operation
  • Loading and unloading
  • Shipping and receiving
  • Warehouse safety
  • Stacking and storing
  • Pallet jack handling
  • OSHA standards
  • Heavy lifting expertise
  • Order picking

Timeline

Seasonal Team Lead

Walmart
09.2024 - Current

Digital Team Lead

Walmart
08.2023 - 09.2024

Meat and Produce Team Lead

Walmart
02.2023 - 09.2023

Pesronal Shopper

Walmart
05.2022 - 02.2023

Lawn and Garden Associate

Walmart
12.2019 - 05.2022

Assistant Manager

Sonic
06.2018 - 12.2019

Car Hop

Sonic
06.2016 - 06.2018

High School Diploma -

Grand Saline High School

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Nathaniel Shelton