Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nathaniel Turnbough

Kingsville

Summary

Dynamic professional with extensive experience in client relationship building and workload management, notably as General Manager at Rock Bottom World Of Furniture. Proven track record of enhancing customer satisfaction and driving revenue growth through strategic planning and effective communication. Committed to safety compliance and delivering high-quality results on time.

Overview

2026
2026
years of professional experience

Work History

Independent Contractor

Independent Work
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Increased client satisfaction by delivering high-quality projects on time and within budget constraints.

General Manager

Rock Bottom World Of Furniture
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Managed budget implementations, employee evaluations, and contract details.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Implemented robust inventory management systems to optimize stock levels and minimize waste/costs associated with excess product storage.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
  • Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
  • Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
  • Cultivated strategic partnerships with industry leaders, enhancing brand credibility and access to new customer segments.
  • Oversaw successful launch of new product lines, coordinating between departments to ensure unified approach and timely delivery.
  • Fostered culture of continuous improvement, introducing regular review sessions that boosted team performance and morale.
  • Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
  • Drove revenue growth by identifying and penetrating new market segments with tailored marketing strategies.
  • Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.

Store Manager

Mancini's Sleepworld
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.

Key Accounts Executive

Spring Air Mattress / Chattam & Wells
  • Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
  • Managed a diverse portfolio of key accounts, ensuring timely delivery of products or services while maintaining high levels of customer satisfaction.
  • Facilitated successful product launches by working closely with marketing, sales, and operations teams on behalf of key accounts.
  • Served as primary point of contact for all communications between key clients and the company, ensuring transparency throughout all stages of the relationship.
  • Monitored industry trends to maintain a competitive edge in the marketplace and provide valuable insights to customers.
  • Delivered exceptional customer service by promptly addressing inquiries or concerns from key accounts, resulting in increased loyalty and trust from clients.
  • Achieved revenue targets consistently through effective negotiation and contract management with key clients.
  • Secured new business opportunities by leveraging strong relationships within existing customer base and utilizing a consultative selling approach.
  • Assisted in the onboarding process for new key accounts by providing training, support, and account setup guidance to ensure a smooth transition into our ecosystem.
  • Conducted regular business reviews with key accounts to assess performance metrics and identify areas of improvement.
  • Collaborated with cross-functional teams to develop innovative strategies for key account growth.
  • Maintained ongoing communication channels with key account representatives, keeping them informed about product updates, promotions, and other relevant news.
  • Created sales forecasts to target daily, monthly and yearly objectives.
  • Developed and delivered presentations to key customers to position products and services.
  • Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
  • Supported sales and reporting for large and medium-sized accounts.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Interacted well with customers to build connections and nurture relationships.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Tire Technician

Love's Travel Shop
05.2025 - Current
  • Replaced and repaired tires using best practices for safe vehicle maintenance.
  • Dismounted, mounted, and repaired tires according to manufacturer specifications.
  • Improved customer satisfaction by providing timely and accurate tire services.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Boosted productivity, performing tire repairs and replacements in a fast-paced environment.
  • Operated machines safely and correctly, including tire changers and wheel balancers.
  • Disposed of old tires correctly, meeting safety and environmental requirements.
  • Inflated tires to prescribed PSI per load requirements to optimize tire safety.
  • Delivered outstanding service, addressing client concerns promptly and professionally.
  • Maintained and managed tire and hardware inventory with regular stock assessments.
  • Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
  • Prioritized safety through proper disposal of hazardous materials and adherence to company protocols.
  • Streamlined workflow, maintaining clean and organized work areas for optimal performance.

Cashier

Loves Travel Stop
01.2025 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Built relationships with customers to encourage repeat business.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Stocked, tagged and displayed merchandise as required.
  • Addressed customer needs and made product recommendations to increase sales.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.
  • Enhanced shopping experience, provided product information and location assistance.
  • Enhanced customer loyalty by participating in rewards program enrollment.

Education

Bachelor of Science - Industrial Engineering Management & Technology

Texas A&M University
Kingsville, TX
06-2027

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance

Timeline

Tire Technician

Love's Travel Shop
05.2025 - Current

Cashier

Loves Travel Stop
01.2025 - 05.2025

Independent Contractor

Independent Work

General Manager

Rock Bottom World Of Furniture

Store Manager

Mancini's Sleepworld

Key Accounts Executive

Spring Air Mattress / Chattam & Wells

Bachelor of Science - Industrial Engineering Management & Technology

Texas A&M University

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