Nathaniel Ventura

• Processed new accounts, loan applications, credit card applications, and other requests from customers.
• Researched and resolved discrepancies between customer accounts and bank records.
• Explained various products and services available to customers such as online banking or mobile banking options.
• Researched customer inquiries regarding account balances, transactions or fees.
• Verified customer identity through government-issued identification documents.
• Provided customers with comprehensive financial advice and solutions to meet their personal banking needs.
• Performed daily cash balancing activities for teller drawers as well as ATM machines.
• Monitored compliance with applicable laws, regulations, policies and procedures within the department.

• Answered constant flow of customer calls with minimal wait times.
• Resolved escalated customer service inquiries and complaints to maintain satisfaction.
• Built positive rapport and relationships for high levels of customer satisfaction.
• Implemented customer service policies and procedures for consistent performance standards.
• Answered customer questions about products, services, and any banking related questions.
• Collaborated with other bankers in order to satisfy clients requests.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.

• Built and strengthened customer & Business relationships by leveraging excellent interpersonal and communication skills.
• Logged cashier's checks and other transactions to maintain accurate account records.
• Turned in excess cash to maintain drawer security.
• Stocked supplies for customers and personal teller station.
• Reconciled cash drawer and resolved discrepancies.
• Counted and packaged currency and coins.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

• Skillfully anticipated and addressed guest services needs. Managed closing duties including restocking items and reconciliation of cash drawers.
• Exercising proficiency in brands such as Nikon, meeting Personal sales targets, and finding/improving methods in order to properly aid customers decision making
• Handled Customer service needs, balanced tills, stocking products
• Coaching employees on pitch techniques
• Evaluating weekly, monthly, annual performance goals
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Took charge of phone calls regarding online orders, providing valuable information, and handling calls for managers
• Number #1 in the nation in sales for the quarter

● Responsible for training new staff on guest service expectations, safety procedures, proper food handling protocols.

• Handled customer complaints, resolved issues and adjusted policies to meet changing needs.

● Monitoring the overall workflow and staffing to ensure optimal guest experience

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Maintained compliance with company policies, objectives and communication goals.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
• Created successful work schedules for each team member to maintain deadlines and fully staff shifts.