Dedicated and results-driven former Director of Operations with a proven track record of success at Chick-fil-a. Leveraging over six of experience in overseeing restaurant operations, I have consistently delivered exceptional results in areas such as staff management, customer service, financial performance, and process optimization.
My leadership skills have enabled me to effectively manage large teams, ensuring a cohesive and motivated workforce that consistently meets and exceeds performance targets. I have a demonstrated ability to drive operational excellence by implementing best practices, streamlining processes, and maintaining the highest standards of quality and cleanliness.
My commitment to outstanding customer service has contributed to consistently high customer satisfaction scores and repeat business. I take pride in fostering a positive and welcoming atmosphere that promotes exceptional guest experiences. Managed daily operations of Chick-fil-A restaurant, including staffing, budgeting, scheduling, and customer service
I am a dedicated and adaptable professional who thrives in fast-paced environments and is eager to bring my leadership, operational expertise, and passion for excellence to a new opportunity. With a proven ability to deliver exceptional results in the highly competitive quick-service restaurant industry, I am well-equipped to contribute to the success of any organization.
The Operations Director is responsible for the actions of the team and the overall reputation of the business. They play a pivotal role in our ability to achieve excellent operational execution, uphold a remarkable environment, and maintain balanced profitability.
Delegator of Tasks and Positions.
Customer Conflict Resolver.
Managed Placement and Delegation of Lake Travis ISD's School lunch Delivery.
Delegation of Orders from Email, and phone placement.
Management of Catering Equipment, and upkeep of Catering Vehicles.