Jeremiah White
Dallas,TX
Summary
Dynamic and results-driven professional with extensive experience in customer service and team development at La Madeleine. Proven track record in cash handling accuracy and employee mentoring, consistently achieving sales targets while fostering a positive workplace culture. Skilled in task delegation and conflict resolution, committed to operational excellence and customer satisfaction.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Key Holder
The Poboy Shop
07.2025 - 11.2025
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Associate Manager
La Madeleine
11.2023 - 07.2025
- Mentored and supported four BOH, and FOH department employees to create strong workplace culture.
- Remedied issues and conflicts among workers using negotiation and active listening.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Shift Leader
McDonald's
11.2021 - 10.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Completed cash and credit card transactions accurately using POS software.
- Tracked kitchen performance metrics to monitor progress and identify areas for improvement.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Monitored food preparation, production, and plating for quality control.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Crew Member
Wendys Fast Food
08.2021 - 10.2021
- Became familiar with products to answer questions and make suggestions.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Worked front counter, drive-thru and other areas.
- Prepared products following restaurant, health, and safety standards and procedures.
- Took orders, prepared meals, and collected payments.
- Collaborated with team members to complete orders.
- Operated cash register to ring up final bill and process various forms of payment.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Assisted other team members to achieve goals.
Phone Agent
Abeka
08.2020 - 08.2021
- Delivered outstanding service to clients to maintain and extend relationships for future business opportunities.
- Surveyed customers by phone to promote products and services that would best fit needs.
- Pleasantly greeted customers on phone and asked open-ended questions to determine reason for call.
- Interacted with clients on regular basis to quickly alleviate issues and provide status reports.
- Connected callers with appropriate professional, department, or business.
- Entered customer information, inquiries and resolutions in company systems for performance tracking and service review purposes.
- Handled customer escalations professionally, upholding positive team reputation and maintaining satisfaction.
- Placed orders, located products and services and troubleshot issues to meet customer needs.
- Passionate about learning and committed to continual improvement.
Education
High School Diploma -
Homeschool
Loganville, GASkills
- Drawer counting
- Opening and closing coordination
- Employee scheduling
- Cash handling
- Customer service
- Training and mentoring
- Team training and development
- Task delegation
- Staff training and development
- Daily reporting
- Customer service management
- Cash handling accuracy
- Team member development
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I like trying new recipes and food trends
- Learning new cooking techniques and expanding my culinary skills
- Fashion
- Music
- Video Gaming
Timeline
Key Holder
The Poboy Shop
07.2025 - 11.2025
Associate Manager
La Madeleine
11.2023 - 07.2025
Shift Leader
McDonald's
11.2021 - 10.2023
Crew Member
Wendys Fast Food
08.2021 - 10.2021
Phone Agent
Abeka
08.2020 - 08.2021
High School Diploma -
Homeschool