Nathaniel Whitsell
Orlean,NY
Summary
Dedicated Direct Support Professional with extensive experience at People Incorporated, skilled in client support and behavior redirection. Proven ability to enhance quality of life through compassionate care and effective communication. Recognized for developing engaging activities that promote independence and social interaction, while ensuring compliance with health and safety requirements.
Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
People Incorporated
Allegany, NY
10.2025 - Current
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Provided emotional support, fostering positive relationships and enhancing clients' well-being.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Documented client progress, ensuring accurate records for ongoing assessments and reviews.
- Monitored client behavior, identifying changes that required intervention or support adjustments.
Direct Support Professional
Community Services For Every1
Allegany, NY
12.2023 - 10.2025
- Assisted individuals with daily living activities, promoting independence and personal growth.
- Provided emotional support, fostering positive relationships and enhancing clients' well-being.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Documented client progress, ensuring accurate records for ongoing assessments and reviews.
- Advocated for clients' needs and preferences within service delivery frameworks to enhance their quality of life.
Direct Support Professional
Intandem
Allegany, NY
10.2024 - 06.2025
- Assisted individuals with daily living skills to promote independence and enhance quality of life.
- Collaborated with multidisciplinary teams to develop and implement personalized care plans.
- Monitored client behavior and provided support during challenging situations to ensure safety.
- Documented client progress and communicated effectively with families and caregivers regarding needs.
- Trained new staff on best practices for direct support services to improve team performance.
- Advocated for clients' rights and needs within community settings, fostering inclusion and accessibility.
- Developed engaging activities focused on skill-building and social interaction for diverse client groups.
- Evaluated program effectiveness regularly, recommending adjustments to enhance service delivery outcomes.
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
- Participated in ongoing training opportunities to stay current on best practices in disability support services.
- Provided ongoing communication between clients, families, and other service providers to enhance overall care coordination efforts.
- Assisted disabled clients to support independence and well-being.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
- Transported clients to medical and dental appointments to provide support.
- Monitored progress and documented patient health status changes to keep care team updated.
- Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Assessed clients'' needs on an ongoing basis, making adjustments to support plans as necessary to ensure optimal outcomes.
- Implemented individualized behavior management plans, reducing incidents of challenging behaviors within the residence.
Assistant Manager
Dollar General
Allegany, NY
09.2021 - 12.2023
- Assisted in managing daily store operations, ensuring compliance with company policies and procedures.
- Trained and mentored new team members on customer service standards and operational processes.
- Coordinated inventory management, including stock replenishment and loss prevention strategies.
- Implemented promotional displays to enhance product visibility and drive sales performance.
- Analyzed sales data to identify trends and inform strategic merchandise decisions.
- Developed staff schedules to optimize coverage during peak hours and improve efficiency.
- Led weekly team meetings to communicate objectives, provide feedback, and foster collaboration.
- Enhanced customer satisfaction by resolving inquiries and complaints in a timely manner.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Automotive Detailer
Paul Brown Chrysler Dodge Jeep And Ram
Olean, NY
01.2022 - 06.2022
- Conducted thorough cleaning and detailing of vehicles, ensuring high standards of presentation.
- Applied protective coatings and waxes to enhance vehicle appearance and longevity.
- Utilized specialized cleaning tools and equipment for efficient detailing processes.
- Assisted in inventory management of cleaning supplies and equipment for optimal workflow.
- Collaborated with team members to maintain a clean and organized work environment.
- Trained new staff on effective detailing techniques and safety procedures.
- Monitored quality control standards to ensure customer satisfaction with finished vehicles.
- Implemented time-saving techniques to improve overall detailing efficiency and effectiveness.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Collaborated with team members to ensure consistent quality and timely completion of tasks.
- Exceeded performance expectations while working efficiently under pressure during peak business hours or tight deadlines.
- Washed cars and trucks daily for auto dealership.
- Improved customer satisfaction by providing thorough interior and exterior detailing services.
- Streamlined the detailing process, reducing turnaround time for customer vehicles.
- Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
- Collected and disposed of trash in vehicle console spaces and under seats.
- Maintained car detailing equipment and supplies in optimal condition for daily demands.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Enhanced vehicle appearance with meticulous attention to detail and use of high-quality products.
- Conducted thorough inspections of vehicles before and after service to guarantee client satisfaction.
- Expanded professional knowledge through continuous training on industry trends, techniques, and best practices in automotive detailing.
Table Games Dealer
Seneca Allegany Resort & Casino
Salamanca, NY
02.2022 - 05.2022
- Dealt multiple table games, ensuring adherence to established rules and procedures.
- Provided exceptional customer service, enhancing guest experience during gameplay.
- Managed game flow efficiently, maintaining excitement anyd engagement among players.
- Assisted in training new dealers on game operations and casino policies.
- Monitored player behavior to ensure a safe and compliant gaming environment.
- Resolved discrepancies and disputes with professionalism to uphold casino integrity.
- Collaborated with team members to optimize workflow and enhance operational efficiency.
- Maintained accurate records of game activity and financial transactions for accountability.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
- Answered players questions and resolved disputes to provide excellent customer service.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Learned and followed company procedures to maintain consistency and standards.
- Enforced game rules to maintain fair paly and avoid disputes.
- Enhanced customer experience by providing friendly and efficient service during table games sessions.
- Monitored players behavior, taking appropriate action against rule violations.
- Upheld the highest standards of game security, quickly identifying potential cheating or suspicious behavior.
- Ensured game integrity through strict adherence to gaming policies and procedures.
- Inspected table games and equipment to confirm proper function.
- Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
- Promoted teamwork among coworkers on the casino floor, fostering a cohesive work environment that optimized both guest experience and dealer performance.
Restaurant Manager
Wendys Restaurant
Olean, NY
02.2016 - 07.2019
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored new staff on customer service standards and operational procedures.
- Managed inventory levels, placing orders to maintain stock while minimizing waste.
- Developed staff schedules to optimize labor costs and ensure adequate coverage during peak hours.
Warehouse Worker
Shurfine Wholesale
Weston Mills, Ny
01.2014 - 01.2016
- Operated forklifts to transport materials efficiently throughout warehouse.
- Conducted inventory checks and maintained accurate stock records.
- Assisted in loading and unloading shipments to ensure timely deliveries.
- Collaborated with team members to optimize workflow processes.
- Operated forklifts and pallet jacks for efficient material handling.
- Maintained accurate inventory records using warehouse management systems.
- Collaborated with team members to optimize workflow and meet daily targets.
- Inspected incoming products for quality assurance before shelving or distribution.
- Implemented organizational strategies to enhance storage space utilization.
- Trained new staff on safety procedures and operational best practices.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Assistant Manager
Cuba Giant Food Mart
Cuba, NY
06.2019 - 2020
- Assisted in daily operations, ensuring efficient workflow across departments.
- Supported inventory management processes to maintain stock levels and minimize discrepancies.
- Collaborated with team members to enhance customer service quality and resolve issues promptly.
- Analyzed sales data to identify trends and recommend product placement strategies.
- Trained and mentored team members on customer service best practices.
- Supervised daily store operations to ensure compliance with company policies.
- Conducted regular store audits to identify areas for process improvement.
- Resolved customer inquiries and complaints to foster positive shopping experiences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Education
High School Diploma -
Cuba Rushford Central
Cuba, NYNo Degree -
Jamestown Community College
Olean, NYSkills
- Time management
- critical thinker
- Team based skill set
- adaptation
First aid and safety
Behavior redirection
Client support
Client documentation
Decision-making support
Health and safety requirements
Relationship building
Direct patient care
Disability awareness
Patient care
Active listening
Adaptability and flexibility
De-escalation techniques
Cultural awareness
Report writing
State regulations
Fast learner
Critical thinking
Documentation and recordkeeping
Attentive to people
Decision-making
Clear communication
Timeline
Direct Support Professional
People Incorporated
10.2025 - Current
Direct Support Professional
Intandem
10.2024 - 06.2025
Direct Support Professional
Community Services For Every1
12.2023 - 10.2025
Table Games Dealer
Seneca Allegany Resort & Casino
02.2022 - 05.2022
Automotive Detailer
Paul Brown Chrysler Dodge Jeep And Ram
01.2022 - 06.2022
Assistant Manager
Dollar General
09.2021 - 12.2023
Assistant Manager
Cuba Giant Food Mart
06.2019 - 2020
Restaurant Manager
Wendys Restaurant
02.2016 - 07.2019
Warehouse Worker
Shurfine Wholesale
01.2014 - 01.2016
High School Diploma -
Cuba Rushford Central
No Degree -
Jamestown Community College