Nathaniel Wilkins

• Schedules and supervises of shipping/receiving associates.
• Controls production standards, accuracy of shipments and receiving, using proper accuracy programs and systems.
• Maintains daily production and accuracy records.
• Processes store returns and return to vendors using proper Company policies.
• Coordinates with Inventory Control associates regarding slotting, product rotation and space allocation.
• Conducts daily crew meeting to discuss safety, productivity and accuracy.
• Communicates with Transportation on the flow and receipt of backhaul.
• Supervises scheduling of inbound load appointments.
• Responsible to sign for, sort and distribute inbound, overnight carrier and mail service deliveries.
• Walks warehouse daily, with Superintendent, to ensure that safety, security, sanitation and pest control codes, laws, and policies are maintained.
• Ensures the most economical and efficient use of equipment and personnel to accomplish assigned work.
• Develops and maintains good working relationship with all departments.

Physical Environment

• During part of the workday the incumbent will be moving about the Distribution Center warehouse floor and potential hazards exist in regard to machinery such as forklifts, pallet jacks, mechanized systems, movement of tractors and trailers, etc.
• Temperatures in the warehouse may vary between –20 to 70 degrees. Noise levels in all areas are within acceptable tolerance ranges for those specific work areas.
• Incumbent will use calculators, keyboards, telephone, and other office equipment in the course of the workday.

Job Requirements

• Possess strong general knowledge of all warehousing operations, with prior work experience to include lead person or supervisory duties, preferably with the Company.
• Possess good supervisory skills and the ability to work with and through others to achieve desired results.
• Possess good communication skills, both verbal and written. Ability to read and interpret computerized reports.
• Requires the analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities. Possess the ability to concentrate and deal with frequent interruptions.
• Basic computer skills required and personal computer experience helpful, with word processing and spreadsheet applications.

• Developed and implemented operational procedures to ensure quality standards are met.
• Monitored and improved efficiency of processes, team performance, and customer service.
• Directed operations staff by providing guidance, training, and support in order to meet company objectives.
• Performed cost analysis for various projects to determine budget requirements.
• Maintained accurate inventory records to track stock levels and minimize costs.
• Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
• Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
• Analyzed data from daily reports to identify trends in production performance metrics.
• Created detailed reports on the performance of individual departments within operations.
• Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
• Led cross-functional teams in problem-solving activities related to process improvements or new product launches.
• Developed key performance indicators to measure effectiveness of operational processes.
• Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.
• Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
• Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
• Collaborated with management team on long-term strategic planning initiatives for the organization.
• Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
• Assessed employee development needs and provided feedback on their progress towards meeting goals.
• Provided technical expertise in the design and implementation of automated systems used in the operations department.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Managed scheduling, training and inventory control.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Built strong operational teams to meet process and production demands.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Addressed customer concerns with suitable solutions.
• Motivated and evaluated personnel for performance improvement and goal achievement.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Identified areas of deficiency and performed root-cause analysis to solve problems.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Presented performance and productivity reports to supervisors.
• Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
• Responded to information requests from superiors, providing specific documentation.
• Tracked and replenished inventory to maintain par levels.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Conducted employee observations and documented findings.
• Collaborated with team leaders on quality audits.
• Produced SOPs to document workplace procedures and optimize productivity through standardization.
• Anticipated and tracked operational and tactical risks to provide strategic solutions.
• Monitored resource use to achieve set goals within budget constraints.
• Collaborated with board of directors to determine mission and values and plan for short and long-term goals.
• Crafted operations best practices using audits and project management team feedback.
• Hired and onboarded team members to meet immediate and expected demand.
• Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

• Maintained current forklift training and certification as required by company policies.
• Maximized team efficiency by using equipment such as forklift and center rider to move materials.
• Documented weight and destination production data in detailed daily logs for management review.
• Loaded items in optimal manner to maximize work efficiency.
• Removed incoming items from trucks and rail cars and transported materials to staging area.
• Operated with zero safety violations and consistently met deadlines for loading trailers.
• Secured loads to prevent shifting or damage to items.
• Inspected lifts before usage to prevent damage to product or goods being lifted.
• Identified and troubleshot issues with equipment and completed basic repairs to restore functionality.
• Moved goods between warehouse locations according to shipment and storage needs.
• Transported materials to and from warehouses, production lines and packaging lines.
• Collaborated with team members to coordinate efficient and accurate movements.
• Divided and sorted product shipments received using account information and shipping labels.
• Removed empty pallets, cardboard packing and strapping and deposited items in proper receptacles.
• Kept forklifts functional by following operating instructions, troubleshooting breakdowns and performing preventive maintenance.
• Weighed materials and recorded weights on tags, labels and production schedules.
• Promoted efficient use of space by packing waste down with bucket.
• Completed all tally sheets, slot changes, shuttle transfers and other paperwork in timely manner.
• Estimated weights, heights and centers of balance to make precise placements.
• Scanned materials into and out of inventory using barcode tags.
• Examined empty pallets for damage and moved pallets to proper storage areas.
• Operated equipment with focus on safety and efficiency.
• Cleaned and removed debris from shipping and receiving sections to prevent accidents and keep areas clear.
• Accurately received, stored and shipped products safely and efficiently.
• Checked inbound and outbound products, inspected for damage and recorded product code dates.
• Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost.
• Picked orders from storage, wrapped and staged for shipments.
• Collaborated in team environment to maintain high levels of productivity.
• Monitored production deadlines and inventory allocation.
• Evaluated items against documentation for accuracy.
• Entered product data and location into radio frequency (RF) unit.
• Documented movements using computer tracking systems.
• Reviewed equipment for defects and performed repairs or maintenance tasks.
• Replenished pick slots with outgoing stock items according to next day's work orders.
• Transported goods from dock area to appropriate storage locations.
• Acted as spotter to alert forklift driver if products were slipping or falling.
• Followed duties outlined in daily inbound and outbound schedules.
• Safely operated powered equipment, including stand up forklift, center rider, Order picker and Turret truck to move, locate, stack and count products.
• Cleaned and stored all equipment at end of each shift.
• Ensured all loads were secured on pallets.
• Ensured compliance with OSHA regulations, company policies and protocols to maintain safe and efficient operations.
• Recorded count and condition of all cargo received.
• Received and assembled new equipment according to manufacturer instructions.
• Monitored warehouse for debris, deposited waste into appropriate piles and stacked baled trash.
• Completed routine post and pre-operation inspections of forklifts and other heavy equipment.
• Kept appropriate records and reports for inventory accuracy.
• Recorded receipt of materials on drivers' paperwork.
• Swept warehouse floors and stored equipment to maintain neat and organized workspace.
• Transported material to correct locations and documented inventory changes.
• Pulled and prepared product for shipment to ensure exact quantity and type of product is loaded.
• Immediately reported any safety and quality issues, including any incident’s or bullying to management.
• Interpreted receiving sheets, computer printouts and both written and verbal instructions.
• Stored and retrieved materials according to first-in/first-out principle.
• Performed inventory cycle counts on timeframe basis and recorded information in Software system.
• Demonstrated knowledge of industry best practices and company protocols.
• Used equipment such as loaders, hand trucks, forklifts and cranes safely.
• Picked up trash, swept floor and wiped down equipment at the end of each shift.
• Monitored counts, weights and measures to verify accuracy.
• Operated industrial vehicles and equipment to transport goods and materials, load and unload designated trailers and route trucks.
• Managed warehouse staff to ensure top level productivity and shipment accuracy.
• Organized warehouse inventory in effective and efficient manner.
• Maneuvered forklift over and around loaded pallets, boxes and other materials.
• Conducted inventory transactions using scanner gun.

• Collaborated with local law enforcement agencies to support criminal investigations.
• Monitored premises and recorded all activity in daily officer report for submission to job tittles at start of shift.
• Protected entrances by scanning individuals and bags via manual, wand or x-ray machinery.
• Called police and fire departments during emergency situations, administering first aid and CPR until arrival.
• Acted as first-responder for medical emergencies, incoming calls and code red situations prior to arrival of paramedics and law enforcement.
• Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
• Analyzed and produced course-of-action reports and escalated issues to management in typical and crisis situations.
• Responded to and thoroughly investigated all reported incidents to protect company assets.
• Warned persons of rule infractions or violations and evicted violators from premises.
• Monitored multiple CCTV feeds to keep close eye on important areas of buildings and grounds.
• Triaged problems quickly and provided precise and clear information while working under minimum supervision.
• Delivered medical aid to individuals in distress to prevent deterioration prior to arrival of paramedics.
• Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
• Wrote reports outlining incidents such as theft, unauthorized access violations or other unusual occurrences to help support later criminal or civil actions.
• Monitored and authorized entrance and departure of employees, visitors and other persons.
• Detected emergency situations using equipment provided, through keen listening and close observation to respond appropriately to alarms.
• Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.

• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Earned reputation for good attendance and hard work.
• Performed site evaluations, customer surveys and team audits.
• Handled all delegated tasks, including un-loading trucks in a timely manner.
• Collaborated in development of procedures.
• Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
• Recognized by management for providing exceptional customer service.
• Improved customer satisfaction by finding creative solutions to problems.
• Utilized software to compile data gathered from various sources.
• Created agendas and communication materials for team meetings.
• Improved operations by working with team members and customers to find workable solutions.
• Collaborated with others to discuss new ideas for opportunities.
• I operated stand up Forklift, Center rider, Oder picker and Turret truck
• Packed pounds of items with product daily while keeping detailed records of productivity and identifying areas for improvement.
• Communicated effectively with members of public in often crowded and noisy environments.
• Tracked inventory, conducted cycle counts and audits and resolved issues to maintain accurate records.
• Examined incoming shipments to verify quality and quantity and returned unacceptable items to suppliers for refund or replacement.
• Considered individual product requirements and accessibility needs to maximize efficiency of warehouse storage areas.
• Kept detailed records of stock inventory in software, diligently managing order availability and record accuracy.
• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Used tools to accurately label and mark over packages daily, diligently examining labels and packages for defects or inaccurate labels.
• Reordered stock to replenish inventory without interruption to production
• Identified safety hazards and notified management to determine proper resolution of issues.
• Demonstrated great teamwork skills with staff members involved in production and transport.
• Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
• Designed organization system for all items in warehouse, streamlining package storing procedures to decrease downtime.
• Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
• Maintained accurate order and shipment forms and inventory documentation to facilitate timely material flow.
• Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
• Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.
• Managed vendor relationships to support supply chain and maintain product quality.
• Operated forklift to elevate or place merchandise in appropriate areas.
• Replenished inventory with focus on addressing customer needs.
• Coordinated shipping and receiving schedules with production to assist in traffic control on docks.
• Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
• Facilitated business goals by acting to drive results throughout the store team.
• Monitored work areas for cleanliness and functionality and removed obstacles to promote safe work environment.
• Prepared inventory for shipment by attaching tags and labels and executing shipment documents to facilitate delivery to proper customers.

• Coordinated preparation of customer meals and monitored food handling for safety purposes.
• Completed regular line checks to maximize quality assurance.
• Kept kitchen clean, neat and sanitized by implementing surface and equipment schedules and standards.
• Cleaned and inspected food preparation areas for safe and sanitary food-handling practices.
• Revamped and motivated kitchen staff to be highly efficient and produce consistent quality.
• Interviewed, hired, and supervised back of house staff.
• Trained employees on correct cooking techniques, safety standards and performance strategies.
• Worked with vendors to establish strong relationships and maintain proper inventory supplies.
• Monitored business levels and realigned team positions to provide optimal coverage for customer demands and patronage patterns.
• Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
• Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
• Received, organized and rotated paper goods and food ingredients.
• Trained workers in every restaurant position, including food preparation, money handling and cleaning roles.
• Handled escalated customer complaints to provide full resolutions and promote loyalty.
• Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
• Priced and ordered food products, kitchen equipment and food service supplies.
• Sought out and implemented methods to improve service and team performance to boost business sustainability.
• Scheduled numerous employees by assigning shifts and job titles for the day
• Enforced staff performance and service standards to deliver consistent and positive customer experiences.
• Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
• Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
• Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.

• Planned and prepared workflow schedules, delegating tasks for numerous team member.
• Enforced company policies and procedures to strengthen operational standards across departments.
• Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
• Coached and mentored employees by delivering training, guidance and performance monitoring.
• Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
• Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
• Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
• Cultivated customer loyalty by training team members in industry-leading service standards.
• Completed inventory audits to identify losses and project future demands.
• Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
• Delegated daily tasks to team members to optimize team productivity.
• Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
• Increased annual sales by driving operational efficiencies and building customer rapport to foster loyalty.
• Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.
• Analyzed trends, identifying consumer demand and forecasting seasonal trends.
• Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
• Enhanced sales by implementing merchandising and promotional improvements.
• Organized schedules, workflows and shift coverage to meet expected business demands.
• Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
• Evaluated employee performance and developed improvement plans.

• Mixed concrete, mortar and other materials to prepare building material.
• Performed various carpentry tasks such as constructing walls, installing doors, windows and siding.
• Inspected work areas for safety issues before beginning any task.
• Repaired damaged structures with appropriate materials including wood and metal components.
• Followed blueprints or engineering plans to determine the best methods of assembling structures.
• Built temporary supports during construction processes such as shoring up beams or columns until they are set in place permanently.
• Transported materials from one site location to another using trucks or trailers.
• Utilized power tools such as saws, drills and sanders when necessary on projects.
• Measured distances accurately using tape measures or laser measuring devices.
• Conducted regular maintenance checks on all tools used during construction process ensuring that they were properly functioning at all times.
• Cleaned job sites daily removing debris, dirt and hazardous materials safely.
• Monitored progress of construction activities making sure deadlines were met.
• Coordinated with other workers onsite to ensure efficient completion of tasks.
• Provided assistance to supervisors when needed completing additional duties as assigned.
• Maintained accurate records documenting project progress throughout duration of each job.
• Maintained clean, safe working environment by removing debris from job site prior to shift completion.
• Sustained safety protocols to maintain secure, proper handling of equipment and materials.
• Completed carpentry work and installed crown molding and wood flooring to meet customer preferences.
• Assembled structural components, replacing parts to meet regulatory code standards.
• Notified supervisors of faulty operations and defective materials to improve production.
• Addressed and resolved on-site problems to keep teams on-task and avoid development of larger concerns.
• Utilized two-way radios and hand signals to coordinate communication between equipment operators.
• Used picks and shovels to dig, spread and level dirt and gravel.
• Used wheelbarrow to move debris and material to designated areas on jobsite.
• Performed demanding physical work over extended periods and modeled positive attitude.
• Loaded materials and tools into vehicles and unloaded upon arrival at jobsites.
• Operated equipment with strong focus on safety and ground communication.