Nathaniel Woodward
Malta
Summary
Small business owner and hotel/restaurant professional with strong background in overseeing operations, ensuring top-tier guest experiences, and driving team collaboration. Skilled in staff management, event coordination, and maintaining high-quality service standards. Known for adaptability, effective problem-solving, and results-driven approach in fast-paced environments. Reliable leader with proven track record in optimizing performance and enhancing customer satisfaction.
Overview
25
25
years of professional experience
Work History
Owner/Stylist
Solo Salon Suite
10.2016 - Current
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
- Consulted with customers to assess needs and propose optimal solutions.
- Implement marketing strategies to increase brand awareness and attract new customers.
Server
Morrissey’s Lounge & Bistro at The Adelphi Hotel
07.2023 - 08.2024
- Tapped by Restaurant Director to provide service for VIP guests in private dining areas
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales significantly by upselling higher-end products to customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Server and Bartender
Louisa’s Italian Bistro
06.2005 - 08.2009
Front Office Supervisor
Hilton Garden Inn
12.2004 - 04.2005
- Worked with Assistant Hotel Sales Manager to coordinate corporate rates for business clients
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
Restaurant Manager (Front of House)
Maestro’s Restaurant
04.2003 - 12.2004
- Managed staff schedules and maintained adequate coverage for lunch and dinner staff of 2 – 8 servers
- Provided positive customer service experience for guests
- Developed seasonal wine list with chef/owner
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Office Supervisor and Server
The Sheraton Saratoga Springs
08.2002 - 04.2003
- Facilitated Guest Services for over 500 guest rooms
- Reservations, check-in/check-out, focused on providing positive customer service
- Coordinated guest services for special events (weddings, anniversaries, birthdays, corporate events, etc.)
Front Office Manager and Assistant Restaurant Manager
The Inn at Saratoga
02.2000 - 08.2002
- Coordinated hotel reservations (31 rooms), as well as dinner and brunch reservations
- Worked with wedding coordinator for room blocks
- Supervised 2 night auditors, 3 bellmen, 6 front desk clerks
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Developed seasonal wine list worked with local distributors for order fulfillment
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Managed Sunday Brunch and filled in on for Manager as needed
- Setting up Tables, linens for guests; Decorated displays for Sunday brunch; Set up chef and sous chef stations for brunch; Set up bar and beverage stations for brunch; Managed 8 – 10 servers, bussers and bartenders
Education
Level 2 Wine Certification -
WSET
01-2024
Associate of Applied Science - Cosmetology
Adirondack Beauty School
03-2006
Skills
- Customer Relations and Service
- Effective Upselling Strategies
- Food & Beverage Service
- Menu and order memorization
- High-Pressure Service Environment
- Efficiency improvement
- Cross-Functional Team Collaborator
- Reservations Management
- Small Business Management
- Strategic Marketing Planning
Timeline
Server
Morrissey’s Lounge & Bistro at The Adelphi Hotel
07.2023 - 08.2024
Owner/Stylist
Solo Salon Suite
10.2016 - Current
Server and Bartender
Louisa’s Italian Bistro
06.2005 - 08.2009
Front Office Supervisor
Hilton Garden Inn
12.2004 - 04.2005
Restaurant Manager (Front of House)
Maestro’s Restaurant
04.2003 - 12.2004
Office Supervisor and Server
The Sheraton Saratoga Springs
08.2002 - 04.2003
Front Office Manager and Assistant Restaurant Manager
The Inn at Saratoga
02.2000 - 08.2002
Level 2 Wine Certification -
WSET
Associate of Applied Science - Cosmetology
Adirondack Beauty School
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