Nathaniel I. Bias
Charlotte,NC
Summary
PROFESSIONAL QUALIFICATIONS SUMMARY Confident, diverse, results-oriented leader and veteran with 12 years of success managing health services activities. Plans, develops, manages, and performs health services activities. Educate Air Force leaders as well as beneficiaries on Tricare benefits, referrals, claims issues and implementation of policy and plans that enable Commanders to sustain personal medical readiness of Airmen and their families. Possess a unique tactical to strategic understanding of the Air Force and Department of Defense through vast experience as a work and life counselor, training leader, and climate and culture representative at various levels of command to include Squadron, Wing, and Direct Reporting Unit. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
19
19
years of professional experience
Work History
Resource Management Office Manager
USAF
06.2013 - 11.2014
- Directly responsible for Medical Service accounts, and Medical affirmative Claims
- Manages Third Party Collection program supporting 8,500 beneficiaries empaneled to 460 MDG
- Obtained Third Party Collection insurance forms (DD Form 2569) supporting coordination of benefits program Provides administrative/managerial oversight for Uniformed Business Office
- Responsible for monitoring, tracking all billing for 9K enrollment population
- Verified eligibility, coordinated updates and registration of patients into Composite Health Care System
- Guardian of fiscal resources
Flight Medicine Admin Clerk /Personnel Reliability Program Monitor
USAF
08.2012 - 11.2014
- Supervises front desk ops; serves as appointment clerk/records custodian for 614 space operators/flying personnel
- Template manager; develops/opens/tracks schedules for six providers; optimizes patient flow
- Coordinated release of information function; prepared/filed/safeguarded/transferred/retired health med records
- Personal Reliability Program (PRP) monitor; tracked/coord'd/maintained/reviewed patient medical records
- Template manager; develops/opens/tracks schedules for six Flight Medicine providers; optimizes patient flow
- Manages initial and annual training for all personnel.
Stay at Home Dad
Retired From Working
Charlotte, NC
11.2014 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Cultivated interpersonal skills by building positive relationships with others.
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Coach for High School Track and Field Team
- Athlete for team USA at the Invictus Games
Information Management Division Manager/ Clinical Systems System Administrator
USAF
07.2009 - 08.2012
- Provides direct administrative support to IMD as NCOIC; key administrator for property/training & timecards
- Reviews individual newcomer orientations; prepares/monitored 64 IMD mbrs training folders; upholds dept
- Standards
- Maintained property accountability for $235K in equip/furniture; oversaw/directs resources to meet msn rqmts
- Creates/mngs staff accounts/monitors work orders as Essentris Administrator.
Medical Records/ Customer Service Technician
USAF, Dyess
01.2004 - 04.2009
- Maintained 13,000 medical records in accordance with Air Force and DOD standards, including filing paperwork, logging records movement, and preparing records for Permanent Change of Station, separation, and retirement of Active Duty personnel
- Provided customer service and support to 106K beneficiaries and administrative support to 300 medical staff members
- Performed medical records audits, quality assurance, in-processing, out-processing, and retiring of medical records
- Assisted Release of Information with customer service, desk duties, faxes, log requests, and copying records
- Provided Unit leaders with consultation and leadership required to foster a sense of responsibility to promote successful adaptation of Airmen and their families to demands of military life.
Education
AAS - Health Service Management
Community College of The Air Force
Montgomery, ALProfessional Management Certification Leadership/Management Academy Joint Service Professional Military Education Management Skills for Administrative Professionals Coaching, Mentoring and Team-Building Skills Team STEPPS Fundamentals Course Emergency Preparedness Response Course USAF Honor Guard Protocol, Honors and Ceremonies - Organizational Leadership
United States Air Force
Skills
- Control of Expenses
- Process Payments
- Travel Coordination
- Contract Law
- Assist Customers
- Business Intelligence
- Information Confidentiality
- Customer Relations
- Manage Budgets
- Regulatory Compliance
- Data Communications
- Quality Standards
- Senior Leadership Support
Additional Information
- HONORS AND AWARDS , Army Commendation Medal – 2009- 2012 AF Commendation Medal – 2008, 2009 Health Service Management Airman of the year USAFE 2009 AF Outstanding Unit Award 2009 Honor Guard Airman of the Year ACC 2007
Timeline
Stay at Home Dad
Retired From Working
11.2014 - Current
Resource Management Office Manager
USAF
06.2013 - 11.2014
Flight Medicine Admin Clerk /Personnel Reliability Program Monitor
USAF
08.2012 - 11.2014
Information Management Division Manager/ Clinical Systems System Administrator
USAF
07.2009 - 08.2012
Medical Records/ Customer Service Technician
USAF, Dyess
01.2004 - 04.2009
AAS - Health Service Management
Community College of The Air Force
Professional Management Certification Leadership/Management Academy Joint Service Professional Military Education Management Skills for Administrative Professionals Coaching, Mentoring and Team-Building Skills Team STEPPS Fundamentals Course Emergency Preparedness Response Course USAF Honor Guard Protocol, Honors and Ceremonies - Organizational Leadership
United States Air Force
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