Nathaniel Jesus Meza
Alton
Summary
Dynamic IT Help Desk professional with a proven track record at Sutherland Global Services, excelling in customer support and technical troubleshooting. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Help Desk
Sutherland Global Services
Rochester
05.2023 - 05.2025
- Trouble shooting customer and company owned internet equipment
- Maintaining warm and friendly attitude while providing exceptional customer service
- Promoting available upgrades to customer when necessary
HVAC Assistant
E&E Refrigeration and cooling
Pharr
10.2021 - 09.2022
- Used power tools to install, and connect thermostats as well as AC grills, return grills, fresh air vents and overhead return.
- Assisted with installation of condensers and air handlers.
- Assisted HVAC Tech with service calls and as well as troubleshooting and air balances.
- One of my main accomplishment with this job was learning how to focus and finish the job in uncomfortable and stressful environments, as well as finishing in a timely manor.
Administrative Assistant
Favorite Healthcare Staffing
San Francisco
08.2021 - 11.2021
- Directed patience to the location of their appointments.
- Filled out pre medical paperwork to determine whether they qualify for vaccination.
- Provided friendly customer service.
Youth Care Worker
Krucial Staffing/BCFS ORR HHS Immigration Influx Facility
Carrizo Springs
03.2021 - 06.2021
- Completed clear and concise documentation of youth behavior and actions.
- Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
- Evaluated needs of youth and outline measures to address.
- Assisted youth with obtaining resources such as food, clothing and shelter.
Wal-Mart Cashier/customer service
Walmart
Mission
05.2018 - 10.2020
- Customer service efficiency
- Tending to customers who need assistance locating merchandise
- Cart Round Up
- Making sure front end merchandise was maintained and tidy
Education
High school diploma -
Leavenworth Pioneers Highschool
Leavenworth, KSSkills
- Tape measure proficiency
- Microsoft Office
- Heavy lifting
- Customer support
- Customer service
- Call center
- Construction industry experience
- Writing skills
- Technical support
- Windows
- Crisis Intervention
- Hand tools
- Phone call management
- Attention to detail
- Power tool operation
- Inventory management
- PPE compliance
Certification
- OSHA 10 Hour Outreach Training Program - Construction, 05/01/25, Present
- Food Handler Certification
Languages
- Spanish, Fluent
- English, Native
Timeline
IT Help Desk
Sutherland Global Services
05.2023 - 05.2025
HVAC Assistant
E&E Refrigeration and cooling
10.2021 - 09.2022
Administrative Assistant
Favorite Healthcare Staffing
08.2021 - 11.2021
Youth Care Worker
Krucial Staffing/BCFS ORR HHS Immigration Influx Facility
03.2021 - 06.2021
Wal-Mart Cashier/customer service
Walmart
05.2018 - 10.2020
High school diploma -
Leavenworth Pioneers Highschool
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