Nathan J Smith
Bend,OR
Summary
Dynamic entrepreneur and strategic leader with a proven track record at SEND Transportation, driving growth through innovative solutions and strong partnerships. Expert in team leadership and financial management, enhancing customer satisfaction and operational efficiency. Recognized for fostering a culture of continuous improvement and adopting cutting-edge technologies to optimize performance.
Experienced with business development, team leadership, and strategic planning. Utilizes innovative problem-solving and market analysis to drive company growth and success. Track record of building and leading cohesive teams, adapting to changing business landscapes, and delivering impactful results.
Overview
33
33
years of professional experience
Work History
Founder/ CEO/ Chairman
SEND Transportation
01.2013 - Current
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Led strategic planning process to define business goals and ensure alignment across all departments.
- Oversaw financial management activities such as budgeting, forecasting, and cash flow monitoring for improved financial stability.
- Guided team members through periods of change by providing clear communication on expectations and objectives moving forward.
PRESIDENT
ESP Transportation
01.2006 - 01.2013
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Enhanced company performance by implementing strategic plans and overseeing daily operations.
- Prepared annual budget forecasts and monitored performance to meet organizational objectives.
- Delivered operational excellence by optimizing resources, processes, and overall cost structure.
- Developed strong partnerships with cross-functional teams for improved collaboration and efficiency.
- Adopted cutting-edge technologies to improve productivity levels within the organization.
Sales Director
Rose City Transportation
01.1998 - 01.2006
- Led a high-performing sales team through effective coaching, mentoring, and performance management strategies.
- Enhanced customer satisfaction with a focus on fostering long-term relationships, consistently addressing client needs, and providing exceptional service.
- Fostered a culture of continuous improvement within the sales department, regularly organizing workshops and skill-building sessions for employees at various levels of expertise.
- Managed relationships with key industry stakeholders, attending conferences and networking events to further establish the company''s presence in relevant circles.
Sales Clerk- Various
Columbia Sportswear, Nordstroms, Dicks' Sporting
01.1993 - 01.1998
- Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
- Developed strong relationships with customers, driving repeat business and loyalty.
- Processed transactions quickly and accurately, maintaining a high level of customer satisfaction.
- Kept front check out area clean and organized for efficient service.
- Collaborated with team members to achieve store sales targets and improve overall performance.
- Boosted sales by effectively promoting products and engaging with customers.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Assisted in organizing store displays for maximum visibility and attractiveness to potential buyers.
- Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.
Education
Bachelor of Arts - Economics
Oregon State University
Bend, ORBachelor of Arts - Kinesiology
Oregon State University
Corvallis, OR09-2026
Bachelor of Arts - Philosophy
Northern Arizona University
Flagstaff, AZ09-1997
Skills
- Team leadership
- Strategic thinking
- Marketing
- Entrepreneurial and innovative
Timeline
Founder/ CEO/ Chairman
SEND Transportation
01.2013 - Current
PRESIDENT
ESP Transportation
01.2006 - 01.2013
Sales Director
Rose City Transportation
01.1998 - 01.2006
Sales Clerk- Various
Columbia Sportswear, Nordstroms, Dicks' Sporting
01.1993 - 01.1998
Bachelor of Arts - Economics
Oregon State University
Bachelor of Arts - Kinesiology
Oregon State University
Bachelor of Arts - Philosophy
Northern Arizona University
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