Nathan George Mathew
Brookshire,TX
Summary
A positive, composed, consultant and manager within the Consumer Packaged Goods (CPG) industry, with an innate ability to break down problems, processes and take a detailed approach to finding comprehensive solutions. An empathetic team leader with a desire to learn, teach, motivate, and facilitate change management. A dreamer who is willing to ask “Why not…?” and “How about…?”
Overview
13
13
years of professional experience
Work History
Director
Circana (formerly IRI)
03.2023 - Current
- Spearheaded innovative approaches to resource allocation and strategic planning.
- Developed innovative communication formats and process improvements to delight leadership and clients.
- Trained and guided team of 20 to maintain high productivity and performance metrics.
- Regularly met with Executives and client users to build connections and nurture relationships.
- Reduced weekly operational risks by 60% while maintaining critical datasets
- Assisted in recruiting, hiring and onboarding of team members.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Client Service Team Lead
Circana (formerly IRI)
01.2022 - 02.2023
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Cultivated and maintained relationships with over 50 Suppliers and 800 end users.
- Determined needed operational interventions based on each client's subscriptions and current needs.
- Assisted in securing a 2 year contract renewal with a major Retail partner.
- Facilitated communication and project management between clients and internal operations teams.
- Developed and maintained relationships with community organizations and agencies.
Retail Client Service Consultant - Walgreens
Circana (formerly IRI)
02.2018 - 12.2021
- Provided Walgreens Category Insights, Consumer Insights, and Category Managers with IRI syndicated data expertise
- Developed relationships with client stakeholders to become a trusted advisor
- Improved training material for Walgreens users
- Identified and implemented a plan for Walgreens data issues that affected over $50 Million worth of items
- Assisted in annual product line reviews and Walgreens customer segmentation to help drive category share growth across the Health & Wellness and Beauty & Personal Care business
- Created best practices for UPC organization that were implemented across all other IRI retail clients
Analyst III – Retail Operations
Information Resources Incorporated (IRI)
03.2016 - 02.2018
- Assisted in the creation of a Retail Operations team, partnering with top CPG Retailers to package POS, consumer, and panel data sources for retailer use
- Led an offshore team of around 30 analysts
- Developed training material for onboarding, metrics for evaluating success, managed product development by liaising with retail clients
- Recognized for developing a method for importing and analyzing retailer product hierarchies to provide opportunities for improvement
- Utilized at 18 top CPG retailers including Fortune 500 Companies: Walmart, CVS, Walgreens, Kroger, Target, Albertsons, and Rite Aid
- Successfully led IRI’s fastest retail client implementation, onboarding, and training with Walgreens
Operations Analyst II
Circana (Formerly IRI)
07.2013 - 03.2016
- Chosen as an inaugural member of the worldwide Leadership Development Program (LDP)
- As part of the LDP, developed a comprehensive plan for changing the culture of worldwide Operations called PACT
- Created, educated, reinforced, and measured within the company and with clients
- Recipient of IRI’s top recognition, the Lead the Way award
- Recognized and rewarded for playing a key role in a successful data center migration between Axciom to Wipro while at Genpact in Bangalore
- Received additional 'Make it Happen' award for maintaining functionality of Client deliverables during the transition period
- Designed process improvements for data restatements to clients, reducing the delivery time from 12 months to 3 months
- Managed a team of onshore and offshore analysts
Operations Analyst I
Circana (Formerly IRI)
09.2011 - 07.2013
- Maintained and monitored store population in IRI sample for major CPG retailers such as Wal-Mart, CVS, Walgreens, and Target
- As liaison, developed cross cultural relationships with Operations team in Bangalore which helped improve standard procedures
- Cut 7 weeks off of client delivery time by automating quality control processes
Education
Bachelor of Science - Biology
Washington University
Saint Louis, Missouri01.2011
High School - undefined
Lake Forest High School
Lake Forest, IL01.2007
Skills
- Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams)
- Circana (formerly IRI) Syndicated Point of Sale
- Scan Panel Data
- Customer Data (Frequent Shopper Data)
- Problem-solving
- Vendor relationship management
- Stakeholder engagement
- People management
- Strategic planning
- Coaching and mentoring
Timeline
Director
Circana (formerly IRI)
03.2023 - Current
Client Service Team Lead
Circana (formerly IRI)
01.2022 - 02.2023
Retail Client Service Consultant - Walgreens
Circana (formerly IRI)
02.2018 - 12.2021
Analyst III – Retail Operations
Information Resources Incorporated (IRI)
03.2016 - 02.2018
Operations Analyst II
Circana (Formerly IRI)
07.2013 - 03.2016
Operations Analyst I
Circana (Formerly IRI)
09.2011 - 07.2013
High School - undefined
Lake Forest High School
Bachelor of Science - Biology
Washington University
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