Nathanniel Torres
Assistant Store Manager
Corpus Christi,TX
Summary
Professional with strong background in retail management, skilled in team leadership, inventory control, and customer service. Adept at fostering collaborative environments and driving results through adaptability and reliability. Known for excellent communication and problem-solving skills, ensuring smooth operations and high standards. Prepared to make significant impact by aligning store performance with organizational goals.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Assistant Retail Store Manager
AT&T
Corpus Christi, Texas
11.2023 - Current
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Trained and managed associates in customer service and sales techniques.
- Developed and implemented strategies to increase sales and profitability.
- Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Retail Sales Consultant
AT&T
Corpus Christi, Texas
09.2021 - 11.2023
- Sell products and services from AT&T
- Help with ordering, shipping, receiving, organizing, and merchandising inventory
- Filling online orders
- Make calls to potential clients
- Help customers with service and technical issues
- Exceeded sales goals by utilizing exemplary customer service skills.
Delivery Driver
Garzas Floral
05.2019 - 07.2021
- Delivering arrangements and event dcor to designated locations in a timely manner
- Picking up flower shipments from San Antonio, TX weekly
- Lifting and moving boxes of inventory to and from back room and freezer
- Interacting with customers in a friendly and professional manner
- Maintaining company vehicles and keeping work space clean
Customer Support Associate
Convergys
03.2018 - 01.2019
- Clarify customer requirements and resolve customer issues using support tools
- Listen attentively to customer needs; demonstrate empathy and professionalism
- Maintain broad knowledge of client products and services
- Prepare accurate work including appropriate account notations
- Track and retrieve information in call tracking database
Education
Laredo Community College
Laredo, TX 01.2014 - 01.2016
High School Diploma -
United High School
Laredo, TX 01.2009 - 01.2013
Skills
- Computer literate
- Excellent customer service
- Excellent communication
- Cash handling proficiency
- Product knowledge expertise
- Goal setting and achievement
- Sales strategy development
- Staff training and development
- Store operations management
- Store operations
- Promotional planning
- Budget planning and control
Timeline
Assistant Retail Store Manager
AT&T
11.2023 - Current
Retail Sales Consultant
AT&T
09.2021 - 11.2023
Delivery Driver
Garzas Floral
05.2019 - 07.2021
Customer Support Associate
Convergys
03.2018 - 01.2019
Laredo Community College
01.2014 - 01.2016
High School Diploma -
United High School
01.2009 - 01.2013
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