Nathan P. Connell
Springfield,MO
Summary
Reliable employee that offers excellent communication and good judgment. Focused on customer-driven solutions by bringing true value within the B2B sales process. Organized and loyal candidate successful at managing multiple priorities with a positive attitude. Enthusiastic future employee that's eager to contribute to team success through hard work, attention to detail and excellent organizational skills.
Overview
16
16
years of professional experience
Work History
Business Development Lead
Logistics Experts, LLC
07.2023 - 01.2025
- During my time I produced almost $1,000,000 in new business revenue.
- Implemented a new CRM for sales department, providing a cost effective program for the business and making sales tasks more efficient.
- Enhanced sales techniques and marketing plans to strengthen business development efforts.
- Negotiated favorable contracts that maximized profits while maintaining strong client relationships.
Logistics Consultant
Show Me Global Logistics, LLC
05.2022 - 05.2023
- Assisted Management of $15 million + of transportation spend annualized. Continuous vertical sales within current customers.
- B2B in-person sales within all modes of transportation: Parcel, LTL, Truckload, International, Intermodal, Expedited, and Warehousing
- Brought key partnerships to not only become known regionally but brought new revenue stream never before seen by our organization.
- Director of Marketing - Handled top-down marketing by community involvement, strategic marketing in certain industries, social media posts, data analysis, and using this role to capitalize on ROI within our Sales Department.
Insurance Consultant
Connell Insurance, Inc
02.2020 - 12.2021
- Working producer in selling of multiple lines of insurance products: property, liability, and workers compensation
- Managed 60+ clients with book size of $350K+
- Worked multitude of industries: public entities, manufacturers, entertainment facilities, non-profits, healthcare providers
- Successful in exceeding sales goals
- Met with customers to provide information about available products and policies
Implementation Manager
eShipping LLC
12.2018 - 12.2020
- Oversaw implementation lifecycle processes based on organizational needs, regulatory requirements and customer demand.
- Researched and resolved barriers to successful system functionality, improving support and issue resolution.
- Led technology roadmapping, conducting research, development and installation according to deployment specifications.
Implementation Coordinator
eShipping
Parkville, MO
02.2018 - 02.2020
- Overseeing the implementation of logistics processes and systems within the organization and specifically with Less-Than-Truckload contractual customers. Ensuring the company's logistics operations run smoothly and efficiently by coordinating various activities and managing key implementation tasks.
While in this role I continued to managing the Account Support role and assist within the Client Care Representative Department when needed. This role is crucial in ensuring a successful implementation of logistics processes and systems, driving operational efficiency and optimizing supply chain operations within the organization.
Primary Responsibilities of the Implementation Coordinator Role: Planning and Coordination, Process Optimization, Communication and Collaboration, Data Analysis, Risk Management, Training and Support, and Documentation.
Client Care Representative / Account Support
eShipping
Parkville, MO
04.2016 - 02.2018
- Provided exceptional customer service and support to clients in the logistics industry. Role involved handling client inquiries, resolving issues and ensuring smooth operations throughout the supply chain process. Focused on building strong relationships with clients and carriers to ensure satisfaction with the logistics services provided.
Under Account Support I trained individuals and teams on how to effectively use a TMS software to optimize transportation operations and logistics.
Key Responsibilities in Client Care: Client Communication, Issue Resolution, Relationship Building, Order Processing, Documentation and Reporting, Continuous Improvement, Cross-Functional Collaboration, and Compliance.
Key Responsibilities for the Account Support role: conducting training sessions, developing training materials for customers and staff, customize training programs, assist with user onboarding, providing ongoing support, continuous education on TMS enhancements, collection of feedback, and collaborate with internal teams.
Inbound Routing Specialist
eShipping
Parkville, MO
02.2016 - 04.2016
- Responsible for efficient and effective management of routing and distribution of incoming calls, emails, and other forms of customer/vendor communication. Primary goal was to make sure vendors were treated like our customers. Closely working with various teams and departments in streamlining communication flows. Primary responsibilities were: call routing, email and communication routing, customer service support, communication channel optimization, cross-functional collaboration, routing system management, metrics and reporting, process improvement, documentation and training and finally quality assurance.
Telemarketer
Farmers Insurance
Kansas City, KS
2016 - 2016
- Completed daily cold calling and outreach to build sales pipeline
Intern
Philadelphia Insurance Companies
Leawood, KS
2015.May - 2015.Aug
- Purpose of the internship was to work together as a team on a primary project. Presenting a new product for the organization to cover. Competitive group of individuals that were focused on true collaboration to win.
- Created and managed project plans, timelines and budgets.
- Maintained database systems to track and analyze operational data.
- Became familiar with CRM platforms and cleaning up database
Employee
Avis & Budget Car Rental
Branson, MO
2012.May - 2013.Jan
Host
Hollywood Wax Museum
Branson, MO
2011.Apr - 2011.Aug
Cashier/Busboy/Drive-Through Attendant/Washer
Steak N Shake
Branson, MO
05.2009 - 08.2009
Education
Bachelor of Arts - Business Administration
Westminster College
Fulton, MO12.2015
Skills
- Service-Oriented
- Solution Selling
- Project Planning and Development
- Critical Thinking
- CRM Software
- Negotiation
- Business Development
- Contract Management
- Verbal and Written Communication
- Detail-Oriented
- Project Management
- MS Office
Timeline
Business Development Lead
Logistics Experts, LLC
07.2023 - 01.2025
Logistics Consultant
Show Me Global Logistics, LLC
05.2022 - 05.2023
Insurance Consultant
Connell Insurance, Inc
02.2020 - 12.2021
Implementation Manager
eShipping LLC
12.2018 - 12.2020
Implementation Coordinator
eShipping
02.2018 - 02.2020
Client Care Representative / Account Support
eShipping
04.2016 - 02.2018
Inbound Routing Specialist
eShipping
02.2016 - 04.2016
Telemarketer
Farmers Insurance
2016 - 2016
Intern
Philadelphia Insurance Companies
2015.May - 2015.Aug
Employee
Avis & Budget Car Rental
2012.May - 2013.Jan
Host
Hollywood Wax Museum
2011.Apr - 2011.Aug
Cashier/Busboy/Drive-Through Attendant/Washer
Steak N Shake
05.2009 - 08.2009
Bachelor of Arts - Business Administration
Westminster College
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