Nathan Stafford
Coral Springs,FL
Summary
Enthusiastic and motivated individual passionate about serving the consumer. Team player works well both independently and within
team settings to achieve goals. Skilled communicator and problem
solver committed to creating positive customer experiences. Eager to
learn and gain experience while building their future.
Overview
3
3
years of professional experience
1
1
Certification
Work History
NACC, Nike Expert On Demand
Nike
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Maintained effective communication in a remote work environment.
- Entrusted with private consumer databases and consumer information.
- Entrusted with secure launch and promotion information.
- Worked well in a team setting, providing support and guidance.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Nike - Customer Service Associate
Nike
01.2022 - 11.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Created appealing visuals with store merchandise to help drive sales.
- Lead employees through projects with experience and ideas. Handled billing and payment issues following guidelines, resolving disputes properly.
- Increased revenue by cross-selling and upselling products and services.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained work performance in a setting with upwards of 5000-10000 customers per day.
Operations Manager at Shell Gas Station
Eagle T
11.2020 - 02.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and service
- Managed and oversaw finances.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Coral Glades High School
Coral Springs, FL06.2019
Skills
- Hospitality and Accommodation
- Customer Data Confidentiality
- Safe Work Practices
- Membership Inquiries and Renewals
- Complex Problem-Solving
- Complex Product Knowledge
- Presenting Solutions
- Speaking Clearly
- Customer Service and Assistance
- Complaint Escalation
- Technical Knowledge
Certification
- FDLE Criminal Justice Basic Abilities Test (CJBAT)
Timeline
NACC, Nike Expert On Demand
Nike
11.2023 - Current
Nike - Customer Service Associate
Nike
01.2022 - 11.2023
Operations Manager at Shell Gas Station
Eagle T
11.2020 - 02.2022
High School Diploma -
Coral Glades High School
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