Nathan Bolton
Ankeny,IA
Summary
Experienced Director of Operations with 18 years of expertise in driving revenue growth and enhancing margins through strategic decision-making. Known for adaptability and deadline-driven execution, consistently managing multiple projects in high-pressure settings. Specializes in production, distribution, and e-commerce logistics. A servant leader and mentor, recognized for building and leading successful teams.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Director, Regional Operations
Lineage Logistics LLC
09.2022 - Current
- Oversees daily production operations for a national network of facilities.
- Responsible for enforcement of safety-compliance and food safety regulations throughout facility network.
- Manages inventory for facility network and is responsibly maintaining inventory control health.
- Oversees quality control for multi-site production facilities.
- Performs monthly, quarterly and annual compliance audits.
- Provides leadership and strategic direction for business planning and sales across multiple national markets
- Applied lean principles to improve workflow and quality and reduce waste.
- Established network standardization in processes, SOPs, IT infrastructure, and safety programs
- Trains, develops, and mentors mid-level management and site leaders, ensuring succession planning throughout the network
- Manages a national network of P&Ls totaling over $107 million, driving operational efficiency to meet budgetary EBITDA goals
- Manages supplier relations and contracts to reduce supply chain costs and improve overall financial and operational performance
- Cultivates company culture by training and developing site General Managers to embody the company's values.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Set product standards, examining samples of raw products and processing tests, to monitor quality of finished products.
- Reviewed processing schedules and production orders concerning inventory requirements, staffing requirements, work procedures and duty assignments, considering budgetary limitations and time constraints.
General Manager
Lineage Logistics, LLC
04.2018 - 09.2022
- Implemented operational strategies to enhance customer and employee loyalty
- Increased site EBITDA by 75% within the first 18 months
- Oversees daily production operations of all functions and departments within the facility
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Created, monitored, and managed performance KPIs, with direct oversight of Process Safety Programs, HACCP, and Food Defense plans
- Solely responsible for site P&L management
- Fostered customer relationships to expand business across multiple facility locations, driving year-over-year business growth while leading operations, strategic vision, and long-range planning
- Executed annual capital expenditure plans and managed the recruitment, interviewing, hiring, and firing of hourly and salaried positions
- Developed annual operating budgets for revenue and expenditures, ensuring budgetary targets were met by enhancing customer relationships to boost sales
- Initiated and executed cost-saving projects
- Developed a strategic planning roadmap to meet KPIs, in partnership with the regional VP
- Prepared annual budgets for revenue and operational expenses
- Drove continuous business growth while overseeing operations, strategic vision, and long-range planning
- Managed budget implementations, employee evaluations, and contract details, reducing costs, managing delivery schedules, and performing risk analysis to improve profitability
- Conducted statistical analyses to gather data for operational and forecasting needs and evaluated suppliers to maintain cost controls and enhance operations.
Account Executive
Community Bank & Trust
04.2017 - 04.2018
- Built and strengthened relationships with new and existing accounts to drive revenue growth
- Managed a team of front-line personal bankers
- Resolved customer issues and developed more trusting relationships
- Increased branch sales through aggressive sales tactics, meeting annual goals within the first 6 months
- Oversaw internal daily and monthly audits
- Drove business growth through aggressive sales and new customer acquisitions
- Managed daily operations of the bank branch, acting as branch manager in their absence
- Set both monthly and quarterly KPIs and sales goals
- Originated loans for bank customers and managed delinquent accounts
- Negotiated sales deals between customers and the agency, resulting in mutually beneficial agreements and strong relationships
- Cold called, canvassed, and obtained referrals to develop a sales pipeline
- Reviewed accounts monthly to monitor and track customer satisfaction and complaints
- Met and exceeded service level goals to achieve standards and expectations.
Operations Manager
Target Corporation
05.2006 - 04.2017
- Directed production schedules and staffing across inbound, warehousing, and outbound departments in a 1.6 million square-foot distribution center
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Increased profit by streamlining operations.
- Responsible for the training and development of new and existing team members
- Oversaw and managed the automated warehouse storage system, maintaining daily performance KPIs
- Utilized Six Sigma principles to enhance department productivity by collecting KPI data and conducting statistical regressions to identify improvement areas and make data-driven decisions for operational efficiency
- Managed the external damage program and developed SOPs for handling internal damages
- Implemented process improvements to shape organizational culture, optimize procedures for higher efficiency, and support company growth
- Introduced new methods, practices, and systems to reduce turnaround time.
Education
MBA - Cooperate Finance Management
Upper Iowa University
Fayette, IA03.2018
Bachelor of Arts - Economics
University of Northern Iowa
Cedar Falls, IA05.2012
Skills
- Analytics
- Financial Management
- Strategic Planning
- Operational Leadership
- Business Management
- Motivational Leadership
- Lean & Six Sigma Methodology
- Team Development
- Nibble Learning
- Developing Best Practices
- Lean Kaizen
Certification
- Lean Bronze Certification, Lineage Logistics, 2021, 2022
- Cold Chain Management Certification, World Food Logistics Organization, 2020, 2022
- Lean Six Sigma Certification, 2018
Accomplishments
- Reduced turnover from 107% to 17% in 15 months.
- Increased site and regional business by $37 million through targeted ROI projects personally managed from concept to completion. Mentored, trained.
- Promoted 36 team members over 8 years.
- Successfully onboarded and scaled new customers and doubled monthly capacity for 6 consecutive months, exceeding contractual production levels.
Publicservice
- United States Marine Corps, 2004-2010. Led Marines in training and foreign service during six years of military service. Cultivated a strong sense of discipline and work ethic, mentorship, and coaching skills, and both field and classroom training environments.
- Committee Member (Fundraising Coordination), United Way
Timeline
Director, Regional Operations
Lineage Logistics LLC
09.2022 - Current
General Manager
Lineage Logistics, LLC
04.2018 - 09.2022
Account Executive
Community Bank & Trust
04.2017 - 04.2018
Operations Manager
Target Corporation
05.2006 - 04.2017
MBA - Cooperate Finance Management
Upper Iowa University
Bachelor of Arts - Economics
University of Northern Iowa
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