Gathered and organized materials to support operations.
Received and responded to customer requests via letters, emails, telephone calls and in-person interactions.
Entered data, generated reports and produced tracking documents.
Coached employees through day-to-day work and complex problems.
Managed office activities by maintaining communication between clients, tracking records and filing all documents.
Aided colleagues, managers and customers through regular communication and assistance.
Oversaw technical, operational, clerical and customer service support activities.
Drove workflow improvements by streamlining processes.
Oversaw and managed scheduling employees and payroll.
Handled vacation and PTO requests.
Oversaw project logistics using industry expertise and independent judgment.
Sales Representative / Front Office Coordinator
Leis By Leilani
01.2017 - 01.2023
Increased sales by offering advice on purchases and promoting additional products.
Achieved monthly sales goals by promoting product benefits and enrolling new clients.
Retained excellent client satisfaction ratings through outstanding service delivery.
Trained and mentored new sales representatives.
Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
Organized sales paperwork, presented proposals and finalized contracts.
Streamlined appointment scheduling processes for improved customer satisfaction.
Managed front office duties to include scheduling, proposals, payroll and billing.
Capital Markets Executive Assistant
Marcus & Millichap
09.2020 - 01.2022
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Completed various office duties to include managing schedules, payroll, develop and update excel spread sheets, analyze reporter performance, screened calls and emails and initiated actions to respond or direct messages for managers.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Filed paperwork and organized computer-based information.
Crew Member
Trader Joes
06.2018 - 09.2021
Provided excellent customer service by greeting customers and meeting quality expectations.
Worked well with teammates and accepted coaching from management team.
Oversaw and managed duties to include, scheduling to insure all shifts were staffed, also handling vacation time and PTO request.
Collaborated with team members to complete orders.
Became familiar with products to answer questions and make suggestions.
Accurately operated cash register to process customer payments.
Assisted customers by finding items quickly to boost store satisfaction rates.
Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Removed trash, swept and mopped floors for professional appearance.
Recommended products to customers to drive sales.
Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
Community Service Volunteer
Breakwater Church
01.2009 - 08.2021
Maintained clean, neat and operational facilities to serve program needs.
Gained knowledge and experience working with children in educational setting.
Exhibited excellent communications and customer service relations skills.
Developed strong interpersonal communication skills to promote relationship building with internal and external customers.
Planned and delivered numerous activities and special events for programs and services.
Raise Money, spread awareness and assisting with fundraisers for WWFA (Water Wells for Africa)
Assisted church in scheduling volunteers and boy scouts for special events. Also assisted the church Pastor in scheduling employees for Sunday service, and events.
Donate food to Breakwater Food Ministry every Thursday and delivered to different women across battered shelters in Gardena, Torrance, and other cities
Participate in Yearly Swim-A-Thon to raise money for WWFA
Ten years of experience cleaning Yosemite's Merced River with our church for weeks at a time each year.
Education
No Degree - Business Administration And Management
El Camino College
Torrance, CA
High School Diploma -
Redondo Union High School
Redondo Beach, CA
06.2019
Skills
Business Development
Document Control
Payroll
Drop down scheduling
Communication
Teamwork
Problem-solving
CPR and BLS
Safety And Security
Emergency Support
Supply Chain Coordination
Management of scheduling and payroll
Timeline
Supply Chain Operations Coordinator
Northrop Grumman
02.2022 - Current
Capital Markets Executive Assistant
Marcus & Millichap
09.2020 - 01.2022
Crew Member
Trader Joes
06.2018 - 09.2021
Sales Representative / Front Office Coordinator
Leis By Leilani
01.2017 - 01.2023
Community Service Volunteer
Breakwater Church
01.2009 - 08.2021
No Degree - Business Administration And Management