Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
NATHAPONGS JIWA-ANANKUL

NATHAPONGS JIWA-ANANKUL

Clearwater,Florida

Summary

I bring extensive experience gained through several years of collaboration with prominent systems integrator firms in Thailand. I began my career as a Network Engineer in 2004. Over the years, I've continuously expanded my expertise. In project management, I have successfully led initiatives in both Infrastructure and Software Development. My comprehensive knowledge allows me to bridge gaps in projects, ensuring successful completion. With strong management and troubleshooting skills, I consistently deliver projects on time and within budget while fostering positive relationships with teams and clients, even in challenging situations.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Customer Support Manager

Onestop Restaurant Solutions
01.2023 - Current
  • Developing and implementing effective support policies and procedures.
  • Streamlined the customer support process for faster resolution times and improved customer experience.
  • Improved team productivity by identifying inefficiencies in workflows and implementing corrective actions.
  • Reduced response time to customer inquiries, ensuring timely assistance with their concerns.
  • Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
  • Trouble shooting POS system, online ordering system and client websites.

Machine Operator

Battle Lumber Inc.
06.2022 - 12.2023
  • Operate wood working machine.
  • Performing routine machine maintenance and troubleshooting issues.
  • Regularly equipment inspections and identifying necessary repairs.
  • Monitoring of machine settings and making adjustments as needed.
  • Maintaining a clean and organized workarea, adhering to safety protocols.

Project Manager

Locus Telecommunication Inc., Ltd.
12.2019 - 06.2021
  • Responsible for the overall project planning (resource, milestone, project plan, communication) and coordination
  • Arrange and lead Project Kick-off and working team meetings
  • Prepare and distribute project progress reports to all stakeholders
  • Manage and communicate scope and potential scope changes
  • Identify key issues, register risk, monitor and communicate issues, risks and decision to team in a timely fashion
  • Anticipate project deviations proactively and be responsible for taking immediate corrective actions
  • Monitor project costs vs budget and take corrective actions to ensure project completion within budget
  • Control the quality of project deliverables
  • Manage and deliver project deliverables on time and on budget
  • Prepare and distribute project closure reports to all stakeholders.

Project Manager

CTC Global (Thailand) Ltd.
07.2018 - 07.2019
  • Leads teams, managing, and planning and design the pipeline of projects
  • Coordinate between parties both internal and external contractors or suppliers to ensure the project is successfully delivered
  • Manage cross-functional work that requires handling of various technical, business, solution, design, and legal
  • Manage integration resources to ensure installation and setup process are completed in scheduled and budgeted
  • Manage and resolve outstanding customer issues relating to the solution implementation.

Project Manager

Flexible IT Solution And Consultant Co., Ltd.
05.2013 - 01.2018
  • Design and implement IT system to meet customer requirements
  • Drives proposals, presentations, demonstrations and other customer communications during pursuit
  • Coordinate between parties both internal and external contractors or suppliers to ensure the project is successfully delivered
  • Lead engineers to install and configure hardware or network equipment
  • Manage integration resources to ensure installation and setup process are completed in scheduled and budgeted
  • Manage and resolve outstanding customer issues relating to the solution implementation.

System Engineer Manager

NTT Communications (Thailand)
02.2011 - 04.2013
  • Manage multi-national cooperates’ implementation projects
  • Design and implement IT system to meet customer requirements
  • Lead engineer team to install and configure hardware or network equipment
  • Drives proposals, presentations, demonstrations and other customer communications during pursuit
  • Manage integration resources to ensure installation and setup process are completed in scheduled and budgeted
  • Manage and resolve outstanding customer issues relating to the solution implementation.

System Engineer / Network Engineer

Netmarks (Thailand)
05.2007 - 01.2011
  • Design and implement IT system to meet customer requirements
  • Developing and implementing IT systems for clients in various industries
  • Reviewing clients’ processes and associating clients with IT systems & network with best practices
  • Install and configure network equipment e.g
  • Firewall, router, switch, VPN, IPS/IDS etc
  • Install and configure servers, SAN, Windows system e.g
  • AD, DNS, DHCP, Exchange, WSUS etc
  • Introducing features and benefits of the new application to high level executives and department team leaders via an introductory meeting.

IT Executive

Synovate Ltd.
11.2005 - 04.2007
  • Identifying and evaluating IT systems through company technology-based tools and methodologies
  • Maintenance and monitoring internal network e.g
  • Firewall, router, switch, and VPN
  • Maintenance and monitoring AD server, Exchange server, DNS, DHCP, anti-virus and print server
  • Maintenance and monitoring company’s internal software such as accounting, HR, etc
  • Implement new software to existing system
  • Providing support of IT hardware and software
  • Responsible for company IT security.

Network Engineer

T&Tomorrow
05.2004 - 10.2005
  • Design and implement IT system to meet customer requirements
  • Install and configure network equipment e.g
  • Firewall, router, switch, VPN, IPS/IDS etc
  • Maintenance customers’ servers, networking system, and clients’ PCs
  • Fixing servers and PCs hardware.

Education

High School Diploma -

Montfort College
Chiang Mai, Thailand

Skills

  • Proficient Microsoft Office Suit
  • Windows Server 2000, 2003, 2008, 2012
  • Windows 2000, XP, Vista, 7, 8, 10, 11, 12, MacOS
  • Microsoft Active Directory, Microsoft Exchange, MS SQL, Hyper-V, VMWare, etc
  • LAN, WAN, VLAN, WLAN, DNS, DHCP, VPN, RADIUS
  • Network Routers, Switches, ASA, NAC, WLC, AP, Firewalls, etc
  • Cisco, Juniper, CheckPoint, Fortigate, TippingPoint, BlueCoat, etc

Certification

  • 2023 - Python BAsics for Data Science
  • 2018 – Dell EMC Partner, Data Protection Solutions Heroes Credential 2018
  • 2017 – Advance Level in General English (8 months) – Edenz College. Auckland, New Zealand
  • 2011 – Become Project Management Professional (PMP)
  • 2011 – Cisco Advance Wireless Field Specialist
  • 2011 – Cisco Express Foundation Field Specialist
  • 2011 – Cisco Advance Wireless LAN for Field Specialist (642-587)
  • 2011 – Cisco Advance Wireless LAN for Field Engineers (642-631)
  • 2007 – Cisco Express Foundation Field Specialist (642-382)
  • 2007 – Cisco Lifecycle Services Express (646-392)
  • 2007 – Cisco Lifecycle Services for Advanced Wireless LAN
  • 2007 – Cisco Certified Network Associate – CCNA
  • 2007 – Managing and Maintaining a Microsoft Windows Server 2003 Environment (070-290)
  • 2007 – Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (070-291)
  • 2006 – Microsoft Certified Professional (MCP)
  • 2006 – Installing, Configuring, and Administering Microsoft Windows XP Professional (070-270)

Timeline

Customer Support Manager

Onestop Restaurant Solutions
01.2023 - Current

Machine Operator

Battle Lumber Inc.
06.2022 - 12.2023

Project Manager

Locus Telecommunication Inc., Ltd.
12.2019 - 06.2021

Project Manager

CTC Global (Thailand) Ltd.
07.2018 - 07.2019

Project Manager

Flexible IT Solution And Consultant Co., Ltd.
05.2013 - 01.2018

System Engineer Manager

NTT Communications (Thailand)
02.2011 - 04.2013

System Engineer / Network Engineer

Netmarks (Thailand)
05.2007 - 01.2011

IT Executive

Synovate Ltd.
11.2005 - 04.2007

Network Engineer

T&Tomorrow
05.2004 - 10.2005

High School Diploma -

Montfort College
  • 2023 - Python BAsics for Data Science
  • 2018 – Dell EMC Partner, Data Protection Solutions Heroes Credential 2018
  • 2017 – Advance Level in General English (8 months) – Edenz College. Auckland, New Zealand
  • 2011 – Become Project Management Professional (PMP)
  • 2011 – Cisco Advance Wireless Field Specialist
  • 2011 – Cisco Express Foundation Field Specialist
  • 2011 – Cisco Advance Wireless LAN for Field Specialist (642-587)
  • 2011 – Cisco Advance Wireless LAN for Field Engineers (642-631)
  • 2007 – Cisco Express Foundation Field Specialist (642-382)
  • 2007 – Cisco Lifecycle Services Express (646-392)
  • 2007 – Cisco Lifecycle Services for Advanced Wireless LAN
  • 2007 – Cisco Certified Network Associate – CCNA
  • 2007 – Managing and Maintaining a Microsoft Windows Server 2003 Environment (070-290)
  • 2007 – Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure (070-291)
  • 2006 – Microsoft Certified Professional (MCP)
  • 2006 – Installing, Configuring, and Administering Microsoft Windows XP Professional (070-270)

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