Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
19
19
years of professional experience
Work History
Administrative Executive
Macy's
Kennesaw, GA
11.2021 - Current
Developed and implemented procedures to streamline workflow processes in the department.
Provided administrative support to executives including fielding telephone calls, responding to emails and scheduling meetings.
Coordinated project activities among multiple departments; tracked progress towards goals and deadlines.
Maintained confidential files related to personnel matters and sensitive business information.
Created spreadsheets using MS Excel to track program performance metrics.
Gathered information, scanned records and maintained confidentiality of electronic data.
Answered and routed phone calls and emails, always maintaining confidentiality.
Set up meetings and appointments, gathered materials, booked conference rooms and provided information to involved parties.
Produced and distributed memos, newsletters and other forms of communication.
Office Manager
Advanced Spinal Rehab Center
Albany, GA
08.2005 - 07.2018
Developed and implemented office policies and procedures.
Coordinated meetings, conferences, travel arrangements and department activities.
Ordered supplies and equipment to maintain adequate inventory levels.
Provided administrative support to management team including preparing reports and presentations.
Created spreadsheets in Excel to track data such as vacation requests, sick days .
Answered phone calls, responded to emails, routed mail and coordinated courier services.
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
Provided training to new hires on office policies and procedures.
Monitored payments due from clients and promptly contacted clients with past due payments.
Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
Education
Associate of Science - Business Administration And Management
Darton State College
Albany, GA
05.2000
Skills
Administrative Management
New Employee Orientations
Information Protection
Front Desk Management
Customer Service Understanding
Customer Relations
Privacy Policies
File Organization
References
References available upon request.
Timeline
Administrative Executive
Macy's
11.2021 - Current
Office Manager
Advanced Spinal Rehab Center
08.2005 - 07.2018
Associate of Science - Business Administration And Management