Travelling , reading and diving
NATHEM MEZAHEM
Operations Manager
Kuwait ,Salmiya
Summary
Enthusiastic Operations Manager with more than 22 years of experience in different business sectors, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of different handled tasks.
Motivated to learn, grow and excel in such Industry.
Overview
2
2
Languages
2
2
years of post-secondary education
26
26
years of professional experience
Work History
Government Relations Officer
Kuwait Energy -between Kuwait & Basra-Iraq
Salmiya , Kuwait
2019.07 - Current
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed team communications and information for meetings.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
- Served customers in a friendly, efficient manner following outlined steps of service.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Client Service Representative
Chinese Company-SCENIC
Basrah , Iraq
2014.12 - 2019.05
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
- Called existing and prospective customers to evaluate desires and offer them different options.
- Described and explained details about product options to inform customers and guide purchasing decisions.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Coordinated with operations staff to resolve service problems and boost client satisfaction.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Promptly responded to inquiries and requests from prospective customers.
Relationship Coordinator
KBR-Real Estate
Kansas , Missouri-USA
2009.11 - 2014.09
- Prepared for public relations presentations and plans by gathering information on business objectives, vision, brand strategy, competition and industry trends.
- Responded to requests for information from media or designated appropriate spokesperson or information source.
- Oversaw professional social media messaging through content development, follower engagement, social listening, trend analysis and by leveraging competitor research.
Operations Manager
Independence Construction Company
Kansas , Missouri
1999.12 - 2009.08
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Reported issues to higher management with great detail.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Sales Associate
Quincaillerie-Family Store
Basrah , Iraq
1994.06 - 1999.10
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Prepared large cash deposits with zero discrepancies.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Community College
Kansas City -USA 1991.10 - 1993.05
Skills
Government relations
undefinedAffiliations
- Freemason
- National Association of Social Workers
- American Society of Safety Professionals
Interests
Timeline
Government Relations Officer
Kuwait Energy -between Kuwait & Basra-Iraq
2019.07 - Current
Client Service Representative
Chinese Company-SCENIC
2014.12 - 2019.05
Relationship Coordinator
KBR-Real Estate
2009.11 - 2014.09
Operations Manager
Independence Construction Company
1999.12 - 2009.08
Sales Associate
Quincaillerie-Family Store
1994.06 - 1999.10
High School Diploma -
Community College
1991.10 - 1993.05
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