Nathen Alire

Current role and responsibilities

As a Service and Engagement Team lead, I am responsible for leading a team of hourly employees to deliver excellent guest service and drive key performance metrics, with a focus on improving guest service by reducing wait times, interacting with guests, and recovering from service issues, as well as supporting guest services like order pick up, drive-up, and returns and understanding how my department and team contribute to the store's profitability and work to drive sales. As well as planning the team's daily and weekly workload to support business priorities and meet sales goals, and building a team of knowledgeable Guest Advocates. Develop, coach, evaluate, and retain talent. Closing skill gaps through development, coaching, and team interactions.

Additional responsibilities

• Trainer for powered equipment certification.
• Key carrier with closing leader on duty responsibilities multiple times per month, which include planning and prioritizing workload plans for the closing team, receiving and executing, and communicating plans before, during, and following my shift for the store, and securing the building at the end of the night.

Prior responsibilities

• Bicycle technician, building and tuning bicycles before they go to the sales floor
• Flexible fulfilment team member, fulfilling pick up in-store orders by picking, bagging, and storing items, fulfilling ship from store orders by picking, preparing, packing, and labeling for delivery.

Responsibilities

• Obey all traffic laws and maintain a clean driving record.
• Maintain a clean and safe vehicle.
• Utilize GPS to pick up and transport passengers to their destinations.
• Pick up and deliver meals from restaurants to the customers in an efficient, food-safe manner.