Nathen Bishop
Los Angeles,CA
Summary
Results-driven executive with a proven track record in high-growth, venture-backed Fintech environments and established companies. Demonstrated expertise in customer success, sales strategy, and operational excellence, with a strong focus on driving customer satisfaction, scaling high-performing teams, and optimizing workflows for measurable growth. Recognized for leadership in spearheading strategic initiatives, restructuring organizations, and integrating advanced technologies to enhance efficiency and profitability. Skilled at managing cross-functional teams, fostering collaboration, and implementing data-driven strategies that consistently drive sustainable business impact.
Overview
16
16
years of professional experience
Work History
Vice Preside of Sales
Alleviate FInancial
Irvine, CA
03.2025 - Current
- Owned P&L and operating cadence for a debt-settlement sales org; grew enrolled debt from ~$4MM/month to ~$21MM/month (+$17MM; ~425% growth) by optimizing routing, sharpening coaching/QA execution, and enforcing a performance-driven operating rhythm.
- Established a performance-triggered training philosophy and weekly coaching cadence; partnered with Learning & Development to implement Balto AI and deepen call reviews, lifting conversion from 8% to 17% (+9 pts; +112.5% increase).
- Spearheaded enterprise-wide systems transformations with Product & Engineering—migrated Genesys → Regal AI, implemented Balto AI coaching, and transitioned Salesforce → proprietary CRM with zero operational downtime and no revenue disruption.
Vice President of Customer Success and Operations
Seek Business Capital
Los Angeles, CA
04.2023 - 03.2025
- Transformed Seek’s organizational structure by launching dedicated Customer Success, Service, and Quality Assurance departments within 90 days of hire.
Onboarded and empowered 7 director-level leaders to oversee key customer-journey functions within 6 months of hire.
- Reimagined role definitions and established clear KPIs, ensuring a client experience rooted in continuity, collaboration, and clarity.
Increased team productivity by 30% by streamlining workflows and eliminating cross-department role redundancies.
- Implemented OKR goal management (Ninety.io), achieving a 96% quarterly objective attainment rate from Q3 2023–Q4 2024.
- Spearheaded the launch of Seek University (LMS), improving CSAT by 40% and reducing new-hire ramp time by 3 months.
- Designed and implemented automated customer communication workflows, driving a 67% increase in NPS.
- Deployed Gong.io across Sales and Operations, laying the foundation for a scalable Quality Assurance function.
Vice President of Success and Operations
Denim
Los Angeles, CA
05.2020 - 04.2023
- Guided Operations and Success through both of Denim's Series A and Series B rounds of fundraising while growing operations headcount from 1 FTE to 30 FTE
- Spearheaded the acquisition of a competitor's portfolio, creating in >$250MM in annualized sales volume
- Successfully launched 'automated invoice purchasing', resulting in 53% of all invoices being processed without human intervention or review
- Achieved 4900% monthly sales growth between May 2020 and May 2023 ($25,000,000)
- Successfully launched both the Customer Success and Technical Customer Success departments, resulting in a world-class Net Promoter Score of 80
- Created a training academy to facilitate onboarding for Denim employees and clients
First Vice President of Customer Success and Operations
Hana Financial Inc
Los Angeles, CA
08.2018 - 04.2020
- Launched a new Hana Financial division and crafted the two-year strategic plan for a $200MM annualized sales volume
- Grew the division from $0 to $40MM in annualized sales volume with a net yield of 36%
- Established and obtained Board approval for standard operating procedures for client services, credit, underwriting, account management, collections, and accounting
- Implemented a go-to-market strategy built upon existing infrastructure
- Laid off due to Covid April 2020
Director of Client Success and Operations
eCapital LLC
Carlsbad, CA
06.2010 - 09.2018
- Drove a factoring portfolio with an annual sales volume of >$1B in sales with these additional KPIs: >30 Account Managers, 1.2K active clients, >10K phone calls, >7.5K transactions per month
- Developed quarterly incentive programs that rewarded key performance success metrics, including net promoter scores and answered call percentages
- Reduced cost per invoice by >10% in 2017 with a segmented approach to client needs
- Saved $150MM annually in data entry costs by encouraging client adoption of a new portal (25% adoption within the first 90 days)
- Addressed accounts in default and over-advanced status with directives that generated >$500MM in collections and reduced behind accounts by 85% (>200)
Additional Career Highlights
- ECapital LLC, Senior Portfolio Manager, 01/01/15, 05/31/17, President's Award, Senior Account Executive, 01/01/12, 01/31/15, Problem Solver of the Year, Data Entry Supervisor, 01/01/10, 01/31/12
- FedEx Ground, Service Manager III, 01/01/03, 01/31/10, Service Manager of the Year in FY'06 and FY'07
Timeline
Vice Preside of Sales
Alleviate FInancial
03.2025 - Current
Vice President of Customer Success and Operations
Seek Business Capital
04.2023 - 03.2025
Vice President of Success and Operations
Denim
05.2020 - 04.2023
First Vice President of Customer Success and Operations
Hana Financial Inc
08.2018 - 04.2020
Director of Client Success and Operations
eCapital LLC
06.2010 - 09.2018