Summary
Overview
Work History
Additional Career Highlights
Timeline
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Nathen Bishop

Nathen Bishop

Los Angeles,CA

Summary

Results-driven executive with a proven track record in high-growth, venture-backed Fintech environments and established companies. Demonstrated expertise in customer success, sales strategy, and operational excellence, with a strong focus on driving customer satisfaction, scaling high-performing teams, and optimizing workflows for measurable growth. Recognized for leadership in spearheading strategic initiatives, restructuring organizations, and integrating advanced technologies to enhance efficiency and profitability. Skilled at managing cross-functional teams, fostering collaboration, and implementing data-driven strategies that consistently drive sustainable business impact.

Overview

15
15
years of professional experience

Work History

Vice President of Customer Success and Operations

Seek Business Capital
04.2023 - Current
  • Transformed Seek's organizational structure by creating dedicated Customer Success, Service, and Quality Assurance departments within 3 months of hire
  • Onboarded, and empowered 7 director-level leaders to oversee key customer journey junctures within 6 months of hire
  • Ensured the client experience was one of continuity, collaboration and clarity through the re-imagination of role definitions and establishment of clear KPIs
  • Enabled a 30% increase in team productivity by optimizing workflows and eliminating role redundancies between the newly formed departments
  • Implemented OKR goal management (Ninety.IO), achieving a 96% success rate on quarterly objectives between Q3 2023 and Q4 2024
  • Spearheaded the launch of Seek University, an online learning management platform that improved CSAT scores by 40% and reduced a new employees onboarding ramp time by 3 months
  • Designed and implemented automated communication workflows, achieving a 67% increase in NPS
  • Deployed Gong.io across Sales and Operations, laying the foundation for the Quality Assurance department

Vice President of Success and Operations

Denim
05.2020 - 04.2023
  • Guided Operations and Success through both of Denim's Series A and Series B rounds of fundraising while growing operations headcount from 1 FTE to 30 FTE
  • Spearheaded the acquisition of a competitor's portfolio, creating in >$250MM in annualized sales volume
  • Successfully launched 'automated invoice purchasing', resulting in 53% of all invoices being processed without human intervention or review
  • Achieved 4900% monthly sales growth between May 2020 and May 2023 ($25,000,000)
  • Successfully launched both the Customer Success and Technical Customer Success departments, resulting in a world-class Net Promoter Score of 80
  • Created a training academy to facilitate onboarding for Denim employees and clients

First Vice President of Customer Success and Operations

Hana Financial Inc
08.2018 - 04.2020
  • Launched a new Hana Financial division and crafted the two-year strategic plan for a $200MM annualized sales volume
  • Grew the division from $0 to $40MM in annualized sales volume with a net yield of 36%
  • Established and obtained Board approval for standard operating procedures for client services, credit, underwriting, account management, collections, and accounting
  • Implemented a go-to-market strategy built upon existing infrastructure
  • Laid off due to Covid April 2020

Director of Client Success and Operations

eCapital LLC
06.2010 - 09.2018
  • Drove a factoring portfolio with an annual sales volume of >$1B in sales with these additional KPIs: >30 Account Managers, 1.2K active clients, >10K phone calls, >7.5K transactions per month
  • Developed quarterly incentive programs that rewarded key performance success metrics, including net promoter scores and answered call percentages
  • Reduced cost per invoice by >10% in 2017 with a segmented approach to client needs
  • Saved $150MM annually in data entry costs by encouraging client adoption of a new portal (25% adoption within the first 90 days)
  • Addressed accounts in default and over-advanced status with directives that generated >$500MM in collections and reduced behind accounts by 85% (>200)

Additional Career Highlights

  • ECapital LLC, Senior Portfolio Manager, 01/01/15, 05/31/17, President's Award, Senior Account Executive, 01/01/12, 01/31/15, Problem Solver of the Year, Data Entry Supervisor, 01/01/10, 01/31/12
  • FedEx Ground, Service Manager III, 01/01/03, 01/31/10, Service Manager of the Year in FY'06 and FY'07

Timeline

Vice President of Customer Success and Operations

Seek Business Capital
04.2023 - Current

Vice President of Success and Operations

Denim
05.2020 - 04.2023

First Vice President of Customer Success and Operations

Hana Financial Inc
08.2018 - 04.2020

Director of Client Success and Operations

eCapital LLC
06.2010 - 09.2018

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Nathen Bishop