Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Nathen Puza

Niagara Falls,United States

Summary

Hands-on Restaurant Manager, acting as face of brand and dedicated to delivering unique and enjoyable dining experience to customers. Coach team members on company values and in creating family-friendly environment to keep restaurant warm and inviting destination. Lead with enthusiasm, mentoring team members in art of delivering exemplary service.

Overview

16
16
years of professional experience

Work History

Courier

Self Employed - Doordash
, NY
02.2023 - 12.2023
  • Delivered items to residential addresses within specified time frames.
  • Used cell phones or tablets to upload time, delivery and shipment information into company website or database.
  • Complied with local safety and traffic laws when traveling on foot or via bicycle or vehicle.
  • Coordinated parcel delivery using strong time management skills.
  • Obtained official signatures and required payments for different types of deliveries.
  • Delivered and picked up medical records, lab specimens and medications to and from hospitals and other medical facilities.

Assistant Manager

DiBella's Subs
Tonawa, NY
12.2022 - 02.2023
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.
  • Resolved conflicts between team members in an effective manner.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence.
  • Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Ensured compliance with all food safety regulations and sanitation standards.
  • Managed accounts payable, accounts receivable and payroll.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Fine Dining Restaurant Manager

Seneca Niagara Casino & Resort
Niagara Falls, New York
06.2018 - Current
  • Delivered store sales and financial objectives by improving restaurant operations and developing leaders
  • Inspected cleanliness of store and operations to maintain compliance with food safety and sanitation regulations
  • Led by example as role model for company core values and company culture
  • Increased productivity and employee retention by improving operations and building good relationships with team members
  • Operated and maintained all food preparation machines and equipment
  • Oversaw food preparation and cooking activities to uphold safe and sanitary practices, check portion control, and assess final presentation
  • Enforced quality, safety and sanitation standards to keep the foodservice operation compliant
  • Trained and mentored food service works to achieve maximum team quality and efficiency
  • Liaised with facility administration and customers to address requests and resolve problems
  • Received goods from suppliers, rotated products, and maintained safe storage practices to avoid spoilage
  • Engaged dissatisfied customers using tactful approaches and made best efforts to resolve problems related to sales, products, and store operations
  • Kept the building clean, neat and free of pests by monitoring team duties and engaging maintenance specialists
  • Supervised food service workers to keep kitchen moving and provide every customer with hot, fresh meal
  • Frequently inspected and tested food to verify conformance to taste standards
  • Managed payroll on a daily basis.

Shift Lead

Deep South Taco
Buffalo, New York
04.2018 - 07.2018
  • Guided staff in absence of direct supervisors
  • Offered guests and staff safe environment by strictly enforcing company rules
  • Assisted kitchen staff with side work and food preparation
  • Kept work areas neat and clean to maintain safe environment
  • Maintained all safe food handling guidelines to ensure cleanliness, sanitation, and safety
  • Entered orders, delivered food and beverages, and processed payments.

Server

The Cheesecake Factory
Cheektowaga, New York
04.2013 - 04.2018
  • Transported food products, cleaned tables and counters, and stocked dining room supplies
  • Communicated customers' menu choices and special requests to kitchen staff to minimize errors
  • Upheld high sanitation and safety standards while delivering and serving food
  • Trained new servers in restaurant procedures and customer service standards
  • Handled as many as 6 tables at once with high service quality
  • Used POS system to accurately input orders and process payments
  • Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service
  • Greeted all guests with smile and friendly greeting
  • Gained familiarity with menu ingredients and cooking processes to respond to customer inquiries
  • Assisted guests with making menu choices
  • Balanced trays with care to successfully deliver large volumes of food quickly.

Host

Bravo
Cheektowaga, New York
09.2012 - 05.2013
  • Managed reservations received through telephone or online interfaces and coordinated seating for appropriate dates, times, and party counts
  • Reviewed and periodically updated seating chart to reflect open and occupied seating
  • Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times
  • Met needs of guests by listening to special requests and accommodating them accordingly
  • Greeted guests with upbeat and positive attitude and engaged in personable conversation to address seating needs
  • Answered incoming calls and provided information regarding hours of operation, location, and menu items
  • Maintained neat and well-groomed appearance and observed all uniform requirements.

Food Expeditor

Quaker Steak & Lube
Lancaster, New York
01.2012 - 09.2012
  • Checked dishes before delivery for accuracy, presentation, and temperature
  • Verified order details and prioritized work to consistently meet customer demand
  • Facilitated communication between kitchen and wait staff to meet customers' expectations
  • Followed safety standards in handling food, maintaining food at correct temperatures prior to serving
  • Communicated food orders to kitchen and specified special requests of customers regarding ingredients and food preparation techniques
  • Set up tables for special events and large groups, including adding clean linens and the desired utensils and glasses at each seat
  • Backed up servers with any need, including pre-bussing tables and retrieving items from kitchen
  • Answered guests' inquiries about menu items and ingredients used.

Master at Arms

United States Navy
, United States
09.2007 - 02.2011
  • Provided security for all U.S
  • Facilities, personnel, and interests.

Education

Associates - Hotel & Restaurant Hospitality Management

Erie Community College

Skills

  • Front of house operations
  • Training and development
  • Customer relationship-building
  • Schedule coordination
  • Staff supervision
  • Quality control
  • Food safety management
  • Operations management
  • Customer service
  • Inventory management
  • Schedule crew members

Affiliations

  • Leading groups ranging 5-30 people at a time of various age groups and backgrounds through team activities while providing an adventurous story to be invested in. (Dungeons & Dragons / World of Warcraft)

Timeline

Courier

Self Employed - Doordash
02.2023 - 12.2023

Assistant Manager

DiBella's Subs
12.2022 - 02.2023

Fine Dining Restaurant Manager

Seneca Niagara Casino & Resort
06.2018 - Current

Shift Lead

Deep South Taco
04.2018 - 07.2018

Server

The Cheesecake Factory
04.2013 - 04.2018

Host

Bravo
09.2012 - 05.2013

Food Expeditor

Quaker Steak & Lube
01.2012 - 09.2012

Master at Arms

United States Navy
09.2007 - 02.2011

Associates - Hotel & Restaurant Hospitality Management

Erie Community College

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