Nathifa Joseph
Summary
Dynamic and results-oriented professional with six years of comprehensive experience in area management, property management, and assistant management within the storage industry. Possessing a proven track record of success in optimizing operational efficiency, enhancing customer satisfaction, and driving revenue growth. Demonstrated expertise in remote call center customer service gained during 11 months at a prominent bank, coupled with a strong background in business management with a specialization in human resources. Hold an Associate of Applied Science degree in Business Management and Technical Studies. Known for exceptional leadership, problem-solving abilities, and a commitment to exceeding organizational goals. Seeking to leverage diverse skills and experience to contribute effectively to a forward-thinking organization.
Overview
8
8
years of professional experience
Work History
Call Center Customer Service Representative
US Bankcorp
05.2023 - Current
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Area Manager
The Storage Locker
02.2019 - 11.2022
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
Property Manager
The Storage Locker
08.2016 - 02.2019
- Optimized storage space utilization by implementing efficient warehouse layouts and inventory management systems.
- Reduced storage costs by negotiating better contracts with suppliers and streamlining transportation processes.
- Conducted regular audits of stored products, ensuring quality control measures were in place to minimize waste or damage.
Assistant Manager
The Storage Locker
05.2016 - 08.2016
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Applied Science - Criminal Justice
Central Georgia Technical College
Macon, GA12.2024
Associate of Applied Science - Interdisciplinary Studies
Central Georgia Technical College
Macon, GA05.2024
Associate of Applied Science - Business Management Human Resources Specialization
Central Georgia Technical College
Macon, GA12.2023
Associate of Applied Science - Technical Studies
Central Georgia Technical College
Macon, GA12.2023
Diploma - Business Management
Central Georgia Technical College
Macon, GA12.2023
Technical Certificate - Management And Leadership Specialist
Central Georgia Technical College
Macon, GA12.2023
Technical Certificate - Human Resources Management Specialist
Central Georgia Technical College
Macon, GA12.2023
Technical Certificate - Technical Management Specialist
Central Georgia Technical College
Macon, GA05.2023
High School Diploma -
Penn Foster Career School
Scranton, PA02.2019
Skills
- Area Management
- Property Management
- Assistant Management
- Customer Service
- Operational Optimization
- Revenue Growth Strategies
- Remote Call Center Operations
- Human Resources Management
- Leadership
- Problem-solving
- Communication Skills
- Data Entry
- Customer Satisfaction
Additional Information
I am a survivor of child sex trafficking, child sexual assault, and domestic violence. In 2019, I became an advocate for victims with similar or same experiences, leveraging my personal journey to support and empower others facing similar challenges. My resilience, empathy, and dedication to advocacy underscore my commitment to making a positive impact in the lives of survivors and contributing to the broader community.
Reference
References will be provided upon request.
Timeline
Call Center Customer Service Representative
US Bankcorp
05.2023 - Current
Area Manager
The Storage Locker
02.2019 - 11.2022
Property Manager
The Storage Locker
08.2016 - 02.2019
Assistant Manager
The Storage Locker
05.2016 - 08.2016
Associate of Applied Science - Criminal Justice
Central Georgia Technical College
Associate of Applied Science - Interdisciplinary Studies
Central Georgia Technical College
Associate of Applied Science - Business Management Human Resources Specialization
Central Georgia Technical College
Associate of Applied Science - Technical Studies
Central Georgia Technical College
Diploma - Business Management
Central Georgia Technical College
Technical Certificate - Management And Leadership Specialist
Central Georgia Technical College
Technical Certificate - Human Resources Management Specialist
Central Georgia Technical College
Technical Certificate - Technical Management Specialist
Central Georgia Technical College
High School Diploma -
Penn Foster Career School
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