Nathifa Miller
Los Angeles,CA
Summary
Self-directed Customer Service professional dedicated to promoting loyalty and retention through proactive communication, effective problem-solving and personable follow-through. Utilizes company support resources, personal expertise and critical thinking skills to manage concerns independently with willingness to escalate critical issues. Offering 10 years of service-focused experience. Upbeat and friendly Customer Advocate with 15 years of 15 experience. Talented multitasker with good prioritization, planning and conflict resolution skills. Flexible and attentive with passion for customer support.
Overview
12
12
years of professional experience
Work History
Administrator
June Management
05.2012 - Current
- Maintained personnel records and updated internal databases to support document management.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Supervised programming and administrative facets of temporary homeless shelter for women and men, many with dual diagnoses.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Participated in community events to promote services and engage with public.
- Researched best practices and developed strategies to improve program outcomes.
Customer Consultant
FEDEX CORPORATION
01.2018 - 02.2020
- High expertise in products and services offered in store being able to efficiently operate printing, binding, graphics and copying equipment responsible for customer satisfaction
- Handled difficult customer situations with grace and professionalism, consistently meeting first-call resolution metrics.
- Provided exceptional customer service to high-volume customer base, resolving issues, answering inquiries and providing product information.
- Listened to customers in actively to assess issues and provide accurate information.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Contacted outside providers on behalf of customers to help solve problems.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Trained new personnel regarding company operations, policies and services.
Education
Bachelor of Science - Public Health
California State Dominguez Hills
Carson12.2023
AA - Liberal Arts/Natural Sciences
Los Angeles Southwest College
Los Angeles, CA2019
Skills
- Customer Presentations
- Cultural Awareness
- Active Listening
- MS Office
- CPR Certified
- Microsoft PowerPoint
- Teamwork and Collaboration
- Type 50-60 WPM
- Spreadsheets
- Customer and Client Relations
- Payroll and Benefits Administration
Timeline
Customer Consultant
FEDEX CORPORATION
01.2018 - 02.2020
Administrator
June Management
05.2012 - Current
Bachelor of Science - Public Health
California State Dominguez Hills
AA - Liberal Arts/Natural Sciences
Los Angeles Southwest College
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