Nathália De Andrade Silva
Pasadena,MD
Summary
Experienced Analyst skilled in optimizing systems to address dynamic needs, improve collaboration, and strengthen security. Able to weigh crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions. Results-oriented and adept at managing and breaking down large volumes of information. Proactive in identifying and addressing issues in operations, workflow, and production by uncovering trends that impact business success.
Overview
10
10
years of professional experience
Work History
Senior Support System Analyst
Sysmap
09.2019 - Current
- Analysis and resolution of tickets, ensuring that all SLAs were met
- Collect logs and analyze XML from the application
- Work with JIRA Software to treat application incidents and track work progress
- Develop and maintain automation tests using UIPath
- Execute test cases to verify bug-free functionality of new and existing features
- Documentation of processes and business rules: Confluence
- Trained new members on the company, ensuring they were able to work effectively and efficiently
- Developing, documenting, and establishing an IT major/critical incident response plan.
Senior Support System Analyst
NSX
05.2017 - 08.2019
- Analysis and resolution of tickets, ensuring that all SLAs were met
- Collect logs and analyze XML from the application
- Work with JIRA Software to treat application incidents and track work progress
- Trained new members on the company's, ensuring they were able to work effectively and efficiently.
Support System Analyst Level II
Mutant
04.2014 - 05.2017
- Training new members of the team
- Creation documentation of process
- Analysis and resolution of tickets, ensuring that all SLAs were met
- Execute test cases to verify bug-free functionality of new and existing features
- Collect logs and analyze XML from the application.
Education
Bachelor of Analysis and Development of Systems, OOP in Phyton, Compilers, Algorithms, Operating Systems, Data Structures, Data Analysis, Database -
Faculdade Impacta de Tecnologia
Skills
- Basic C
- Python
- Java
- JavaScript
- English
- Portuguese
- MySQL
- JIRA
- Sales Force
- Remedy
- Service Now
Timeline
Senior Support System Analyst
Sysmap
09.2019 - Current
Senior Support System Analyst
NSX
05.2017 - 08.2019
Support System Analyst Level II
Mutant
04.2014 - 05.2017
Bachelor of Analysis and Development of Systems, OOP in Phyton, Compilers, Algorithms, Operating Systems, Data Structures, Data Analysis, Database -
Faculdade Impacta de Tecnologia
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