Nati Fulton
Antioch,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Sr. Registration Specialist
Vanderbilt University Medical Center
2023.08 - Current
- Assisted in training new Registration Specialists, sharing best practices and helping them become proficient in their roles.
- Enhanced patient registration accuracy by diligently reviewing and verifying information on registration forms.
- Assisted in developing educational materials related to the registration process for staff members.
- Identified potential areas of improvement within the registration process by conducting regular audits of completed forms and records.
Operations Manager
TouchPoint Services
2021.06 - 2023.07
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
Customer Service Staff Member
Publix
2020.01 - 2021.05
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
E-Commerce Manager
Kroger
2019.06 - 2019.12
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Worked with customers to pack items according to specific desires and requirements.
- Picked and packed order items.
Store Manager
Goodwill Industries Of Middle TN
2007.01 - 2019.05
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Managed inventory control, cash control and store opening and closing procedures.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
N/A - Business Management
Daymar College
Murfreesboro, TNSkills
- Customer service expert
- Teamwork and Collaboration
- Good Telephone Etiquette
- Training and Development
Organization and Time Management
- Dependable and Responsible
- Detail Oriented
- Loss Prevention
- Problem-solving abilities
Timeline
Sr. Registration Specialist
Vanderbilt University Medical Center
2023.08 - Current
Operations Manager
TouchPoint Services
2021.06 - 2023.07
Customer Service Staff Member
Publix
2020.01 - 2021.05
E-Commerce Manager
Kroger
2019.06 - 2019.12
Store Manager
Goodwill Industries Of Middle TN
2007.01 - 2019.05
N/A - Business Management
Daymar College