Natia Beal
Hampton,VA
Summary
Energetic, self-driven dedicated worker with excellent customer service experience in fast-paced environments. Strong ability to multi-task, prioritize, and manage time effectively. Experienced in handling phone calls, typing, and providing customer support. Skilled at remaining calm under pressure and handling difficult situations.
Overview
5
5
years of professional experience
Work History
Travel Coordinator
Vacation Village Resorts
Yorktown, VA
04.2024 - Current
- Developed and managed travel itineraries for business trips, ensuring all necessary arrangements were made in advance.
- Created and distributed detailed travel documents including tickets, hotel reservations, and car rental information.
- Interviewed and qualified clients to determine travel and lodging needs and recommended points of interest to maximize travel experiences.
- Handled travel arrangements for groups, couples, executives, and special needs clients.
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Resolved customer complaints promptly and efficiently to maintain a high level of customer satisfaction.
Teacher's Assistant
ESS
Hampton, VA
03.2023 - Current
- Facilitated small group instruction and activities for students of varying abilities.
- Assisted teachers with creating and maintaining a safe, orderly learning environment.
- Supported teachers by preparing materials, setting up equipment, and organizing supplies.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Helped teacher plan lessons utilizing various teaching strategies including hands-on activities and technology integration.
- Adapted teaching methods and materials to meet students' varying needs and interests.
- Monitored students in class, hallways, and cafeteria to enforce school rules.
Assistant Store Manager
Forever 21
Williamsburg, VA
08.2022 - 01.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
Pharmacy Help Desk Manager
CVScaremark
Virginia Beach, Virginia
01.2020 - 07.2022
- Answer incoming pharmacy calls regarding issues related to a claim transaction, reimbursement, payment, and other required information.
- Answer incoming providers' and beneficiaries' calls following Call Center scripts, in a timely manner and in accordance with CVS Caremark performance metrics.
- Guide pharmacies, providers and beneficiaries regarding the process of claim
- Follow HIPAA and Pharmacy Laws Standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided technical assistance to customers and employees.
- Assigned tasks and monitored progress of help desk staff.
Education
Associates - Medical Billing And Coding
Ultimate Medical Academy
Tampa, FL01-2025
High School Diploma -
Heritage High School
Newport News, VA06-2019
Skills
- Exceptional verbal and written communication skills in English and Spanish
- Superior conflict resolution and customer service skills
- Manage high-volume calls in a timely manner, and multitask
- Knowledge of Microsoft Excel, Office, and Word
- Handle customer inquiries and complaints effectively
- Maintains Concentration in High-Stress Situations
Objective
Seeking a customer service positive in Medical Billing and Coding to utilize knowledge and skills gained through employment and studies to provide effective support and assistance to customers and staff in a high paces and volume environment.
Accomplishments
- GPA above 3.5
Languages
English
Professional
Spanish
Professional
Affiliations
- Afro-Latina Club
- Tutoring K-12
References
References available upon request.
Timeline
Travel Coordinator
Vacation Village Resorts
04.2024 - Current
Teacher's Assistant
ESS
03.2023 - Current
Assistant Store Manager
Forever 21
08.2022 - 01.2024
Pharmacy Help Desk Manager
CVScaremark
01.2020 - 07.2022
Associates - Medical Billing And Coding
Ultimate Medical Academy
High School Diploma -
Heritage High School
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