Natia Minashvili
Fort Lee
Summary
Dynamic Settlement Officer with proven expertise at Bank of Georgia, excelling in payment investigations and reconciliation. Skilled in effective communication and decision-making, I have successfully resolved complex payment issues while collaborating across departments, ensuring seamless international transactions and fostering strong stakeholder relationships. Committed to delivering accuracy and efficiency in all operations.
Overview
5
5
years of professional experience
Work History
Settlement Officer
Bank of Georgia
11.2022 - 07.2025
- Coordinated with local and foreign banks via SWIFT messages, email, and phone to resolve payment delays, rejections, mismatches and etc.
- Actively participated in the payment investigation process for incoming and outgoing international transactions.
- Collaborated with internal departments (e.g., compliance, operations) to gather supporting information for payment investigations.
- Responded to inquiries from counterparties and internal stakeholders regarding the status and outcome of investigations.
- Experienced in performing daily bank reconciliation to ensure accuracy between internal records and bank statements.
Customer Support Manager
Bank of Georgia
10.2020 - 11.2022
- Handled live phone calls, providing clients with information and performing basic operations (balance checks, statement generation, product information).
- Operated live chat via mobile app, official web page, and online banking, assisting clients with account and card operations.
- Unblocked client funds and resolved card-related issues via live chat.
- Delivered high-quality customer service while maintaining accuracy and confidentiality.
Education
Degree in law -
Ilia State University
Tbilisi07.2019
Skills
- International Payments Processing
- SWIFT MT/MX Messaging
- Payment Investigations
- Customer Support (Phone, Chat, Digital Banking)
- Bank Reconciliation
- Transaction Accuracy & Verification
- Compliance Collaboration (AML/KYC Support)
LANGUAGES
Georgian - Native
English - Fluent
Timeline
Settlement Officer
Bank of Georgia
11.2022 - 07.2025
Customer Support Manager
Bank of Georgia
10.2020 - 11.2022
Degree in law -
Ilia State University