Na'tia Hudson
Opa-locka
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
10
10
years of professional experience
Work History
Specimen Accessioner
LabCorp
Doral
08.2022 - 12.2024
- Ensured compliance with safety regulations while working with hazardous materials.
- Verified patient demographics and collected pertinent clinical data.
- Archived all records associated with specimen accessioning activities.
- Stored specimens in appropriate conditions according to manufacturer's instructions.
- Ensured accurate entry of data into laboratory information systems.
- Performed clerical tasks to ensure accuracy of patient identification.
- Coordinated workflow within the lab departments during peak hours.
Medical Office Assistant
Helen Bentley Clinic
Miami
02.2021 - 07.2022
- Greeted patients and visitors in a professional and friendly manner.
- Ensured that all required paperwork was completed accurately prior to submitting it for processing.
- Managed medical records using an electronic health record system.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Processed referrals for specialist visits or diagnostic tests.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Scheduled appointments for patients via phone and in person.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Arranged hospital admissions for patients as required.
Patient Care Coordinator
Orlando Regional Medical Center
Orlando
01.2018 - 02.2021
- Screened patients for eligibility for state, local and federal assistance programs.
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Documented patient counters in hospital system and initiated follow-up actions.
- Collaborated with clinical and administrative staff to meet patient needs.
- Organized timely and accurate referrals to help patients obtain health care services and access available resources.
- Obtained informed consent and payment documentation from patients and filed in system.
- Drafted educational brochures and informative newsletters for patients and staff.
- Facilitated communication between patients and healthcare teams, acting as a primary point of contact.
Registration Clerk
Quest Diagnostics
Orlando
10.2014 - 03.2018
- Utilized computer systems to track all incoming applications for registration purposes.
- Maintained confidentiality of all patient records according to HIPAA regulations.
- Explained forms and documents to patients, guardians and family members, distributing copies and confirming comprehension.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Contacted insurance carriers to verify coverage, copays and deductible information for patients.
- Advised patients of monies required to be paid prior to services.
- Greeted patients upon arrival and directed them to appropriate areas.
- Assisted with training new staff members on proper procedures related to registering patients.
Education
Some College (No Degree) -
Valencia College
Orlando, FL08-2011
High School Diploma -
Miami Norland Senior High
Miami, FL06-2009
Skills
- Data entry accuracy
- Patient demographic verification
- Workflow coordination
- Patient communication
- Clerical support
- Insurance verification
- Specimen handling
- Labeling techniques
- Lab information systems
- Equipment maintenance
- Organizational skills
- Regulatory compliance
Timeline
Specimen Accessioner
LabCorp
08.2022 - 12.2024
Medical Office Assistant
Helen Bentley Clinic
02.2021 - 07.2022
Patient Care Coordinator
Orlando Regional Medical Center
01.2018 - 02.2021
Registration Clerk
Quest Diagnostics
10.2014 - 03.2018
Some College (No Degree) -
Valencia College
High School Diploma -
Miami Norland Senior High
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