Natica Williams
Richmond,VA
Summary
Dedicated and detail-oriented health information technology professional with an Associate of Science degree and comprehensive experience as a Certified Nursing Assistant. Demonstrates expertise in managing electronic health records, ensuring data accuracy, and facilitating seamless communication between healthcare providers and patients. Proven ability to assist in patient care while maintaining a strong focus on compliance with healthcare regulations and ethical standards. Adept at utilizing various healthcare software systems to enhance data management and improve patient outcomes. Possesses exceptional interpersonal skills, fostering trust and collaboration with patients and families. Committed to delivering high-quality patient care and effective health information management, with a strong desire to contribute positively to the medical records technician and patient care coordinator roles.
Overview
21
21
years of professional experience
Work History
Intern
Advocate Aurora Health
01.2025 - 03.2025
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Participated in workshops and presentations related to projects to gain knowledge.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Prepared project presentations and reports to assist senior staff.
- Explored new technologies and approaches to streamline processes.
- Conducted research for various projects, leading to well-informed decisions and successful outcomes.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
- Contributed to positive work environment by actively participating in team-building activities.
- Collected, arranged, and input information into database system.
- Created and managed project plans, timelines and budgets.
- Evaluated staff performance and provided coaching to address inefficiencies.
Certified Nursing Assistant (CNA)
Consulate Healthcare
05.2022 - 08.2022
- Assisted patients with daily living activities, including bathing, dressing, grooming, and mobility, ensuring comfort and dignity while promoting independence and personal hygiene.
- Monitored and recorded vital signs, such as blood pressure, heart rate, and temperature, and accurately documented changes in patients’ conditions to facilitate timely interventions by healthcare professionals.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans, ensuring that patient needs and preferences were prioritized in care delivery.
- Provided emotional support and education to patients and their families, addressing concerns and answering questions to enhance understanding of treatment plans and promote adherence.
- Managed and maintained accurate patient records in compliance with healthcare regulations, ensuring data integrity and confidentiality while facilitating effective communication among care team members.
- Coordinated patient appointments, referrals, and follow-up care, ensuring seamless transitions and continuity of care throughout the healthcare continuum.
- Assisted in the implementation of infection control protocols and safety procedures, contributing to a safe and hygienic environment for patients and staff.
Financial Aid Office Assistant
Fortis College
09.2013 - 02.2014
- Championed resource allocation by closely monitoring the financial aid budget, ensuring funds were distributed equitably and responsibly.
- Assisted families in understanding available loan options, empowering them to make better-informed decisions about borrowing.
- Coordinated closely with other departments on campus to provide seamless support for students seeking financial assistance.
- Developed comprehensive training materials for new office staff, ensuring smooth onboarding experience.
- Maintained strict confidentiality, protecting sensitive student data and adhering to privacy regulations.
- Reduced errors in data entry through diligent review of records, leading to increased application processing efficiency.
- Ensured compliance with federal and state regulations by meticulously reviewing financial aid documents for accuracy.
- Provided excellent customer service by promptly addressing phone calls and email inquiries from students and parents regarding their financial aid status.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Business Consultant
Mentoring of America
10.2007 - 01.2010
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Performed as consultant for startup business in areas of marketing, logistics, and training to various behavioral healthcare service professionals.
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Established strong client relationships through excellent communication and negotiation skills to secure long-term contracts.
- Mentored junior consultants, fostering professional development and sharing industry expertise.
- Generated reports detailing findings and recommendations.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Business Consultant
Concepts Executions
06.2005 - 09.2007
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Led process improvement initiatives that resulted in streamlined workflows and increased overall efficiency within the organization.
- Improved client satisfaction with tailored consulting services.
- Built strong relationships with clients by consistently delivering actionable insights.
Lead Coordinator & Scheduler
Integrity Systems
06.2004 - 09.2004
- Managed multiple projects simultaneously, ensuring timely completion and high-quality results.
- Resolved conflicts within the team effectively, maintaining a positive working environment conducive to high-quality work output.
- Increased team productivity by providing ongoing support and training for all team members.
- Assisted management with recruitment efforts, helping to build a stronger team capable of handling larger workloads.
- Streamlined project coordination by implementing efficient scheduling and communication strategies.
- Collaborated closely with clients to gather necessary information and understand their unique needs, tailoring solutions accordingly.
- Maintained comprehensive records of project status updates and communications with clients for easy reference during meetings or audits.
- Conducted thorough quality assurance checks on completed projects before delivery, ensuring client satisfaction and minimizing revisions required later on.
- Improved client satisfaction through proactive communication and regular progress updates.
- Developed strong relationships with internal departments to facilitate seamless collaboration on projects.
- Entered data, generated reports, and produced tracking documents.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
Education
Associate of Science - Health Information Technology
Rasmussen University
03.2025
Skills
- Health Information Management: Managing and maintaining accurate patient records in compliance
- EHR Systems: Proficient in using EHR systems like Epic and Cerner for efficient data management
- Data Entry and Analysis: Ensuring accuracy in data entry and integrity of patient information
- Patient Coordination: Coordinating care, scheduling appointments, and facilitating communication between patients and providers
- Regulatory Compliance: Knowledgeable in HIPAA regulations, ensuring patient confidentiality
- Clinical Documentation: Documenting patient histories and treatment plans effectively
- Interpersonal Communication: Strong communication skills for positive interactions with patients and healthcare teams
- Problem-Solving: Analytical skills for resolving patient care and administrative issues
- Time Management: Excellent organizational skills for prioritizing tasks in a fast-paced environment
- Patient Advocacy: Committed to advocating for patients’ needs throughout their care journey
Timeline
Intern
Advocate Aurora Health
01.2025 - 03.2025
Certified Nursing Assistant (CNA)
Consulate Healthcare
05.2022 - 08.2022
Financial Aid Office Assistant
Fortis College
09.2013 - 02.2014
Business Consultant
Mentoring of America
10.2007 - 01.2010
Business Consultant
Concepts Executions
06.2005 - 09.2007
Lead Coordinator & Scheduler
Integrity Systems
06.2004 - 09.2004
Associate of Science - Health Information Technology
Rasmussen University
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