Natice Jackson

• Collaborated with the director to establish strategies for supporting high-risk students, promoting their academic and social well-being.
• Helped to create vision and academic goal boards to improve learning habits and conditions.
• Facilitate group sessions to support individuals with their academic, emotional, and social challenges.
• Contributed to the creation of holistic curriculums and lesson plans that encompassed academic discipline, time management, as well as stress and mental health management.

• Managed and enhanced customer relationships and delivering exceptional service.
• Processed payments and invoices according to established procedures.
• Followed up with customers after completion of service requests.
• Explained warranty coverage to customers as needed.
• Assisted customers with scheduling appointments for service, maintenance, repairs, and other needs.
• Developed strategies to improve customer satisfaction ratings.
• Maintained accurate records of customer interactions and transactions.
• Performed data entry of customer information into computer system.
• Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
• Followed up on sales leads through outbound calling.
• Developed new leads each day at or above quotas.

• Resolved complex customer issues and implemented targeted solutions
• Cross trained in multiple departments to process customer service requests via phone support, email support or live chat when needed
• Assisted patients through troubleshooting, navigating the company website, mobile app and check-in princess on site
• Assisted customers by confirming appointments, answering questions and offering general information.

• Maintained accurate records by entering data into database and following up on each project.
• Managed intricate travel itineraries for podcast personnel, coordinating diverse recording schedules across various time zones.
• Ensured successful project execution by maintaining meticulous records, managing expenses, and communicating with locations.
• Multitasked as needed, prioritized tasks, and delegated when necessary.
• Responded to customer inquiries via email or telephone in a timely fashion.
• Scheduled appointments, meetings and conference calls for management team.
• Created and maintained detailed filing systems for easy retrieval of documents.
• Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.

Customer Specialist / Sales Key Holder

Verizon Wireless - Port Chester, NY

- Cross-trained in various departments

- Effectively trained new employees.

- Handled customer service inquiries utilizing phone, text, and email channels.

Developed personalized bundles of phone, home internet, and home security offerings.

- Utilizing strategic probing questions and accurately uncovering customer needs.

Achieved customer retention and improved company profitability effectively.

- Resolved customer service issues to maintain ideal customer experiences.

- Demonstrated exceptional problem-solving

Applied attentive listening abilities in successfully managing complex customer issues.

- Collaborated with internal teams to align with business needs and evolving strategies.