NATICE JACKSON
New Rochelle
Summary
Experienced professional with a strong background in customer service leadership, adept at collaborating with teams, resolving conflicts, and driving performance improvement. Demonstrates a keen focus on achieving results and adapting to evolving needs. Recognized for reliability, exceptional communication skills, and fostering a positive team environment.
Overview
6
6
years of professional experience
Work History
Data Entry/ Administrative Representative
Brunch Podcast Company
11.2022 - Current
- Managed intricate travel itineraries for personnel, coordinating diverse recording schedules across various time zones
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Excellent communication skills, both verbal and written.
- Ensured successful project execution by maintaining meticulous records, managing expenses, and communicating with locations
- Multitasked as needed, prioritized tasks, and delegated when necessary
- Responded to customer inquiries via email or telephone in a timely fashion
Community Relations Specialist
Regus Business
07.2024 - 11.2024
- Managed community engagement projects and developed outreach campaigns to increase brand, product, or service awareness
- Designed and produced engaging content and products to drive community interaction and participation
- Facilitated effective communication between the organization and the community to address social issues and community needs
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Strengthened relationships with community partners through regular communication and collaboration on joint initiatives.
Customer Specialist
Verizon Wireless Corporation
01.2022 - 01.2024
- Cross-trained in various departments and effectively trained new employees
- Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
- Utilized strategic probing questions and accurately uncovered customer needs
- Implemented new strategies to enhance overall customer experience, resulting in increased repeat business.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Achieved customer retention and improved company profitability effectively
Medical Receptionist
Pediatric World
01.2021 - 06.2021
- Resolved complex customer issues and implemented targeted solutions
- Assisted customers by confirming appointments, answering questions and offering general information
- Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
- Reduced no-shows by implementing appointment reminder system through phone calls or text messages.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
BDC Service Representative
Hyundai Motors
01.2020 - 05.2020
- Managed and enhanced customer relationships and delivered exceptional service
- Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
- Analyzed data from customer feedback surveys to identify areas for improvement within the BDC operation processes.
- Nurtured existing client relationships through regular check-ins via phone or email correspondence.
- Overcame objections using friendly, persuasive strategies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined appointment scheduling for increased efficiency and improved customer experience.
Enrichment Specialist
Dunbar Elementary School
01.2019 - 12.2019
- Facilitated group sessions to support individuals with their academic, emotional, and social challenges
- Promoted critical thinking skills by challenging students to analyze complex problems and develop creative solutions.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and implemented student guidance plans to foster academic success.
- Increased parental involvement by organizing regular parent-teacher conferences, updating families on student progress, and providing resources for at-home support.
Education
Bachelor of Arts - Psychology And Human Services
University of Bridgeport
Bridgeport, CT05-2019
Skills
- Verbal communication
- File organization
- Scheduling appointments
- Document management
- Data entry
- Customer relations
- Paperwork processing
- Active listening
- Customer service
- Conflict resolution
- Call center experience
Timeline
Community Relations Specialist
Regus Business
07.2024 - 11.2024
Data Entry/ Administrative Representative
Brunch Podcast Company
11.2022 - Current
Customer Specialist
Verizon Wireless Corporation
01.2022 - 01.2024
Medical Receptionist
Pediatric World
01.2021 - 06.2021
BDC Service Representative
Hyundai Motors
01.2020 - 05.2020
Enrichment Specialist
Dunbar Elementary School
01.2019 - 12.2019
Bachelor of Arts - Psychology And Human Services
University of Bridgeport
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