Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Natiki "Nyoka" Goodson

Troy,OH

Summary

Dedicated Human Resources professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

7
7
years of professional experience
1
1
Certificate

Work History

Operations Logistics Coordinator

Riverstone Logistics
02.2023 - Current
  • Generated documentation and information required for customer shipments.
  • Prepared and documented shipment activities and cargo movements to enable tracking history and maintain accurate records.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Coordinated shipments and tracked progress to facilitate timely delivery.
  • Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
  • Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
  • Built and established relationships with staff and vendors.
  • Devised routing plans and schedules to facilitate safe and timely delivery of goods.

Operations Coordinator - Logistics

Carvana
Concord, NC
03.2021 - 10.2022
  • Providing benefits orientations and enrollments
  • Maintaining employee files as to ensure accuracy and compliance
  • Assisted with the performance review and termination processes
  • Assisted with the recruitment and interview processes
  • Facilitating human resources processes
  • Acted as a liaison between employees and insurance providers
  • Resolving benefits-related problems
  • Maintain employee files and records in electronic and paper form
  • Ensure legal compliance by monitoring and implementing applicable human resource federal and state requirements and conducting investigations
  • Support employees with efficient problem-solving when any human resources issues arise
  • Use HR software to manage payroll and employee benefits, including bonuses, leaves, and conduct absences administration
  • Reinforce the company policies, rules, and procedures to ensure employees' safety
  • Coordinate employee satisfaction surveys and give actionable insights to improve employees'
  • Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
  • Planned and managed recruitment activities for new hires using strategic personnel, staffing and position management practices.
  • Coached managers through employee engagement, documentation, discipline and performance improvement plans.

Operations Team Lead

Sunlight Financial
Charlotte, NC
12.2017 - 03.2021
  • Managed the day-to-day operations of 50+ plus agents
  • Perform credit analysis based on predefined credit strategies and guidelines for risk
  • Developed, Trained & provided each customer support specialist & new hires with company materials, policies, systems & procedure manuals to be self-sufficient
  • Ensured the team was operating effectively by providing day-to-day guidance to associates, monitoring program policies and procedures and ensuring adherence to quality expectations
  • Established and carried out departmental or organizational goals, policies, and procedures
  • Coordinated training onboarding schedules for all operation new employees
  • Provide feedback to each operations support rep by way of, scheduled weekly or daily one-on-one coaching, team meetings, emails, or virtual meetings
  • Evaluated line-level employee performances to ensure that they adhere to company standards to reach quarterly incentives
  • Exceptional problem solving, decision making, analytical skills & troubleshooting knowledge
  • Employee referred & assisted with HR interviewing process as part of the decision making of potential new hires for our operations
  • Attend quarterly monthly meetings with the Director & Head of Operations, CEO, CFO & HR to discuss future promotions within the operations department.

Specialized Outgoing Returns Specialist

Huntington National Bank
Columbus, OH
01.2017 - 12.2017
  • Ensured accuracy of stop payment Items in the DSS / Returns System using established policy and procedures
  • Researched incoming return items and charge backs to the correct accounts
  • Perform detailed task lists in the Returns department on a rotating basis
  • Knowledge of computer database system functionality & mail sorting machines.

Education

Bachelors of BA - Management

Strayer University
2013

Associate of Applied Business - Computer Application Technology

Gallipolis Business College
Gallipolis, Oh
12.2006

Associate of Applied Business - Technical Support Specialist

Gallipolis Career College
Gallipolis, OH
12.2006

Skills

  • HR Policies, Processes & Procedures
  • Benefits Coordinator
  • Orientation & Onboarding Coordinator
  • Recruiting
  • FMLA/ADA/EEO
  • Investigations
  • Excellent verbal/written communication
  • Detail Oriented
  • Relationship Management
  • Strong Interpersonal Skills
  • Fraud Specialist
  • Supervisor/Management
  • Policy Development and Enforcement
  • In-Person and Telephone Interviewing
  • Policy and Procedure Writing
  • Leave of Absence Transitions
  • Drug Testing/I-9 Completions
  • Employee Hiring
  • Attention to Detail
  • Quality Assurance
  • Shift Scheduling
  • Cash Management
  • Workforce Specialist

Certification

  • Certified Microsoft Office User Specialist, 2003
  • Junior Computer Technician, Intern - 6/2004 - 12/2006

Timeline

Operations Logistics Coordinator

Riverstone Logistics
02.2023 - Current

Operations Coordinator - Logistics

Carvana
03.2021 - 10.2022

Operations Team Lead

Sunlight Financial
12.2017 - 03.2021

Specialized Outgoing Returns Specialist

Huntington National Bank
01.2017 - 12.2017

Bachelors of BA - Management

Strayer University

Associate of Applied Business - Computer Application Technology

Gallipolis Business College

Associate of Applied Business - Technical Support Specialist

Gallipolis Career College

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Natiki "Nyoka" Goodson