Participates in the development and implementation of directed treatment/management plans for residents, Recommends resident level, work, or training actions, Participates in the implementation of behavior management procedures when a resident is violent, suicidal, or has behavior difficulties, Inspects resident rooms for cleanliness and order, Searches rooms and persons for contraband, Provides resident escort as required, Encourages and assists residents in group or individual recreational, social, and related activities, Answers questions of residents and visitors concerning rules, regulations, and procedures, Advises residents regarding problems, institution programs, policies, and behavior standards, Briefs supervisors of concerns to be aware of situations or to take appropriate action, Assists in controlling, directing, and monitoring the activities and movement of residents, Writes reports and observations pertaining to occurrences that require action, Testifies at administrative review hearings and court proceedings, Applies data processing software to enter, update, maintain, format, and retrieve data, listings, and reports, Maintains office files and searches for material when requested, Drafts and prepares memorandums, endorsements, messages, correspondence, and other written communications, Prepares files to be destroyed and stored according to regulation, Maintains and ensures security of sensitive documents and files, Maintains suspense records in all correspondence and action documents, Encourages and assists residents in group or individual recreational, social, and related activities, Answers questions of residents and visitors concerning rules, regulations, and procedures, Advises residents regarding problems, institution programs, policies, and behavior standards, Speaks and writes clearly and effectively, Recommends resident level, work, or training actions, Provides assistance in carrying out planned instructions and treatment programs, Observes and learns habits and attitudes of residents, Recognizes problems which should be referred to supervisor, Follows oral and written instructions