Natilee Hicks
Lyman,WY.
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Proactive and caring worker with five years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
9
9
years of professional experience
Work History
Preschool Teacher
Children’s Learning Foundation
04.2017 - Current
- Developed weekly lesson plans and activities to engage children and promote learning.
- Established positive communication with parents in daily conversation and formal conferences.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Applied play-based strategies to provide diverse approaches to learning.
- Addressed behavioral and learning issues with parents and daycare management.
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Allowed for ample outdoor discovery time in schedule each day.
- Established positive relationships with students and families.
- Guided students to develop social, emotional and physical skills.
- Monitored classroom to verify safe and secure environment.
- Collaborated with teachers, parents and administrators to facilitate positive outcomes for students.
Call Center Customer Service Representative
Union Wireless
09.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Detailed payment options and explained price, receipt and billing details to customers.
- Maintained and managed customer files and databases.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Caregiver, Special Needs
Penny Meeks
01.2017 - 11.2018
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted patients with self-administered medications.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Lifeguard and Water Safety Instructor
Western Wyoming Community College Aquatics Center
08.2017 - 05.2018
- Provided friendly customer service to guests and addressed concerns.
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Responded to emergency situations in a timely, efficient manner.
- Maintained order and cleanliness at swimming pool and surrounding areas to uphold hygiene standards.
- Demonstrated rescue techniques and provided first aid in emergency situations.
- Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
- Tracked students' progress and gave constructive feedback for skills requiring improvement.
- Taught children of different ages water safety and swimming techniques.
Water Safety Instructor and Lifeguard
Lyman Aquatic Center
05.2014 - 08.2016
- Maintained knowledge and certification of first aid and CPR.
- Followed federal and state water safety rules throughout activities.
- Instructed students in water safety techniques.
- Demonstrated basic to advanced swim techniques and breathing exercises.
- Developed and implemented lesson plans based on individual student needs.
- Taught daily swim instruction to students varying in ages and skill levels.
Customer Service Cashier
Wild Jo’s Frozen Yogurt
03.2015 - 08.2015
- Counted money in drawers at beginning and end of each shift.
- Answered product questions using knowledge of sales and store promotions.
- Prepared, arranged and replenished topping bar.
- Washed dishes, and kept preparation area clean and ready.
- Opened and closed the store in the mornings and evenings.
- Kept the store clean and tidy.
Education
Associate of Arts - Elementary Education
Western Wyoming Community College
Rock Springs, WY12.2023
Skills
- Teacher and Administrator Collaboration
- Safety Monitoring and Management
- Conflict Resolution Techniques
- Parent and Guardian Relations
- Basic Clerical Knowledge
- Child CPR and First Aid
- Progress Tracking and Reporting
- Organizational and Planning Skills
- Computer Proficiency
- Classroom Management Techniques
- Professional Caregiver
- Food Handling Preparation
Timeline
Call Center Customer Service Representative
Union Wireless
09.2019 - 11.2019
Lifeguard and Water Safety Instructor
Western Wyoming Community College Aquatics Center
08.2017 - 05.2018
Preschool Teacher
Children’s Learning Foundation
04.2017 - Current
Caregiver, Special Needs
Penny Meeks
01.2017 - 11.2018
Customer Service Cashier
Wild Jo’s Frozen Yogurt
03.2015 - 08.2015
Water Safety Instructor and Lifeguard
Lyman Aquatic Center
05.2014 - 08.2016
Associate of Arts - Elementary Education
Western Wyoming Community College
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