Summary
Overview
Work History
Education
Skills
Timeline
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NATINA SMITH

Bennettsville,SC

Summary

Adept at enhancing customer satisfaction and managing front-line operations, I leveraged my expertise in lease administration and guest complaint resolution at Bennettsville Loft Apartment to significantly improve tenant relations. My strong administrative skills, coupled with a commitment to safety and teamwork, have consistently contributed to achieving and surpassing organizational goals.

Overview

31
31
years of professional experience

Work History

PT ASSITANT LEASING SPECIALIST

BENNETTSVILLE LOFT APARTMENT
Bennettsville, SC
04.2023 - Current
  • Assisted customers in completing rental applications and verifying qualifications.
  • Conducted market research to determine competitive rental rates for available units.
  • Performed regular property inspections and documented any necessary repairs or maintenance.
  • Responded to customer inquiries about leasing options via phone, email, or in-person visits.
  • Processed tenant move-ins by collecting deposits, signing leases, and providing orientation materials.
  • Ensured timely collection of rent payments from existing tenants and addressed any delinquent accounts accordingly.
  • Followed up with potential tenants after viewings to ensure their satisfaction with the unit features.
  • Received, checked and processed applications for new leases.
  • Welcomed guests to leasing office, asked open-ended questions and offered assistance with issues or concerns.

Manager

EG OF AMERICIA SPRINT FOODS
Bennettsville, SC
06.2021 - Current
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.

CCA

USPS
WASHINGTON , DC
04.2020 - Current
  • Delivers and collects mail on foot or by vehicle.
  • Delivered mail along prescribed route and retrieved additional mail from relay boxes.
  • Obtained receipts for registered and certain insured mail.
  • Separated mail to be transported to relay boxes along route for subsequent delivery.
  • Assisted customers in receiving oversized parcels by carrying items inside.
  • Cleaned and checked over vehicle after completion of all daily deliveries.
  • Observed road rules, weather and road conditions and other factors to maintain safe driving record.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.

DRIVER and SUPERVISOR

FedEx
Upper Marlboro, MD
03.2018 - 04.2020
  • Report to FedEx Terminal in Upper marlboro md by 0730 daily (Ground Delivery S-F), assist in loading truck and dispatch for delivery duties such as taking phone calls from customers, sorting packages, loading the vehicle, retrieving items, collecting signatures, and keeping the vehicle clean and in good condition.
  • Initiated team briefings for drivers to discuss key performance targets and ways to improve bottom line.
  • Identified root causes and feedback outcomes by communicating with team for service monitoring.
  • Conducted annual performance reviews to assist drivers with maintaining required standards.
  • Drove vehicles with capacities over 2 tons to transport materials to and from specified destinations, including residences, offices and industrial yards.
  • Coordinated load planning for drivers to minimize dispatch delays.
  • Tracked driver behavior and tasks, including timekeeping and attendance.

DRIVER

METRO ACCESS
TEMPLE HILLS, MD
01.2017 - 03.2018
  • Successfully perform scheduled manifest by picking up all clients on time and delivering them to their destinations safety and within a reasonable time frame.
  • Followed safety rules to keep clean driving record with no accidents or incidents.
  • Transported clients to specified destinations safely and on-time.
  • Achieved consistently high customer scores due to exceptional service.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Utilized GPS to optimize routes and continuously meet estimated delivery times.
  • Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Residential Monitor

Community Of Hope
Washington, DC
07.2016 - 01.2017
  • Residential monitor Transitional Supportive Housing/Shelter.
  • Answers multi telephone system and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter/ transitional / treatment residents, all in a professional, friendly manner;.
  • Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff;.
  • Respond to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;.
  • Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;.
  • Communicate with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.
  • Taking weekly urine.
  • Walk through all units twice a week to ensure the cleanness or the unit.

House Manager

RAP Inc. /Gaudenzia
Washington, , DC
12.2013 - 07.2016
  • Transitional Housing/Shelter/Treatment Facility.
  • Answers multi telephone system and manages front desk activities including signing-in residents, greeting visitors and volunteers and problem solve with shelter/ transitional / treatment residents, all in a professional, friendly manner;.
  • Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff;.
  • Respond to residents' requests, rendering assistance as possible; respond to and resolve conflicts and crisis situations;.
  • Maintain standardized operating procedures, safety of residents, program integrity, and a supportive and caring environment;.
  • Communicate with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.
  • Taking weekly urine.
  • Monitor the resident with medication.

Relief Residential Counselor

RCM OF WASHINTON
Washington, , DC
03.2015 - 01.2016
  • DSP/TME Adult Group Home.
  • Provide direct care.
  • Transportation to and from day programs.
  • Responsible for helping with activities of daily living.
  • ADLs, such as tooth brushing, showering and cooking, and arranging and.
  • Transporting residents to appointments.

Intake Counselor

Transgender Health Empowerment
Washington, DC
04.2011 - 09.2015
  • RC/Intake manager Safe House (Shelter).
  • Oversee all of the home’s daily operations.
  • Manage client services.
  • Intake and discharge procedures.
  • Communicate with staff and all residents in a non-judgmental manner; work cooperatively with all agency staff.
  • Documents and communicates rule violations and concerns about residents as appropriate to the situation; by email or when necessary by phone to appropriate staff.
  • Evaluated patient behavior, moods and other responses to determine correct diagnosis and devise treatment plans.
  • Documented all patient information including service plans, treatment reports and progress notes.
  • Directed emergency response in crisis situations to diffuse tensions and prevent violence.

CNA/MED TECH

COAL
Clinton, MD
12.2014 - 06.2015
  • Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
  • Provides adjunct care by administering enemas, douches, nonsterile dressings, surgical preps, ice packs, heat treatments, sits and therapeutic baths; applying restraints.
  • Maintains patient stability by checking vital signs and weight; testing urine; recording intake and output information.
  • Provides patient comfort by utilizing resources and materials; transporting patients; answering patients' call lights and requests; reporting observations of the patient to nursing supervisor.
  • Documents actions by completing forms, reports, logs, and records.
  • Maintains work operations by following policies and procedures.

HOUSE MANAGER/CMT Adult Group Home

V&T Residential
Bowie, MD
08.2013 - 01.2015
  • Provides supports to people served by assisting in the development and implementation of all Support Plans,.
  • Including spiritual life supports,.
  • Assisting people in achieving their personal goals and desires,.
  • Providing interaction and choices for activities that support a meaningful day,.
  • Supporting people to be independent in activities of daily living;.
  • Order medications according to established procedure.
  • Prepare, administer and chart medications given to residents.
  • Report any unusual symptoms or behaviors and evaluate responses of residents to medications given.
  • Prepare pass medications.

CNA/Medication Technician

Caring Matters
Oxon hill, MD
06.2013 - 01.2014
  • Order medications according to established procedure.
  • Prepare, administer and chart medications given to residents.
  • Report any unusual symptoms or behaviors and evaluate responses of residents to medications given.
  • Prepare pass medications.
  • Take and record telephone orders.
  • Take and record monthly weights and blood pressures.
  • Treat minor illnesses or injuries.
  • Perform first aid or CPR during medical emergencies until paramedics arrive.
  • Ensure that the Medication Room and Treatment Room areas are clean and orderly.
  • Verified completion of medication consent form, establishing dose, schedule and side effects.

CNA/Medication Technician

EMERGE INC
Rockville, MD
03.2012 - 06.2013
  • RESIDENTIAL COUNSLER Assisting Living Facility.
  • Provides patients' personal hygiene by giving bedpans, urinals, baths, backrubs, shampoos, and shaves; assisting with travel to the bathroom; helping with showers and baths.
  • Provides for activities of daily living by assisting with serving meals, feeding patients as necessary; ambulating, turning, and positioning patients; providing fresh water and nourishment between meals.
  • Prepare, administer and chart medications given to residents.
  • Report any unusual symptoms or behaviors and evaluate responses of residents to medications given.
  • Prepare pass medications.
  • Take and record telephone orders.

Driver

MV- transportation
Capital Heights, MD
01.2011 - 07.2011
  • DRIVER Metro Access.
  • Drives one of several different coach/buses or company non-revenue vehicles in a safe, courteous, and reliable manner throughout the contracted service area within a daily assigned time schedule.
  • Maintains a strong attendance record.
  • Performs pre/post trip vehicle inspections as required.
  • Possess a functional knowledge of the demographics of the service area.
  • Stops at designated points to load and/or unload passengers.
  • May assist in the boarding of passengers using wheelchairs or other mobility aids and is required to properly secure wheelchairs and scooters.
  • Notifies dispatch of deviations, overload, accidents, passenger incidents, medical/behavioral problems, or bus mechanical/electrical trouble.
  • Assures that fares are deposited into the fare box and dispenses information.
  • Advises passengers of rules and regulations when necessary.
  • Completes and submits written reports concerning passengers and all accidents.
  • Operates on-board computer fare boxes and destination signs.
  • Assumes any and all other duties assigned.

Unarmed Special Police Officer

Prince Security
Washington,, DC
03.2009 - 03.2011
  • Unarmed SPO Dc Shelters.
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Obtains help by sounding alarms.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Controls traffic by directing drivers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing; obtaining signatures.
  • Maintains environment by monitoring and setting building and equipment controls.
  • Maintains organization's stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed.

ARMED/UNARMED SPO

Allied Barton, World Bank Contract
Washington, DC
03.2010 - 01.2011
  • Patrol duties in a variety of scenarios, both in vehicle and by foot.
  • Maintain legible complete daily log.
  • Provide quality customer service to those you come in contact with Report significant incidents to local law enforcement Make arrests when necessary.

SITE LIEUTENANT

Securitas Security
Rockville, MD
12.2008 - 03.2009
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Obtains help by sounding alarms.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Controls traffic by directing drivers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing; obtaining signatures.
  • Maintains environment by monitoring and setting building and equipment controls.
  • Maintains organization's stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed.

ARMED SPO

Garda Security
Washington, DC
05.2004 - 10.2008
  • Patrol duties in a variety of scenarios, both in vehicle and by foot: Maintain legible complete daily logs Provide quality customer service to those you come in contact with Report significant incidents to local law enforcement Make arrests when necessary.

Security Officer

CES Washington Convention Center
WASHINGTON , DC
12.2002 - 05.2004
  • Secures premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry.
  • Obtains help by sounding alarms.
  • Prevents losses and damage by reporting irregularities; informing violators of policy and procedures; restraining trespassers.
  • Controls traffic by directing drivers.
  • Completes reports by recording observations, information, occurrences, and surveillance activities; interviewing; obtaining signatures.
  • Maintains environment by monitoring and setting building and equipment controls.
  • Maintains organization's stability and reputation by complying with legal requirements.
  • Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques.
  • Contributes to team effort by accomplishing related results as needed.

Customer Service Rep

Kaki
Arlington, VA
06.1999 - 12.2002
  • Demonstrated working knowledge of HUD practices and procedures.
  • Demonstrates working knowledge of product/service features used in customers' refunds.
  • Interprets and applies systems knowledge and tools to manage customer requests with supervision.
  • Performs billing and collection activities, including verification and pre-billing in an accurate and timely manner.
  • Responds to billing questions from HUD and third party payers.
  • Creates and maintains customer files.
  • Assist in preparation of monthly reports.
  • Resolves routine problems/issues.
  • Coordinates problem resolution with alternate sources.
  • Offers customers alternatives based on available tools and information.

Shift Leader

KFC/Taco Bell Silver
, MD
06.1993 - 06.2000
  • Effectively manage Front of the House operations.
  • Responsible for all opening and closing procedures of the restaurant.
  • Manages standards and commitment to quality.
  • Responsible for scheduling FOH departments as assigned.
  • Responsible for the managing of all daily and weekly reports.
  • Ensures all administrative procedures are followed according to established standards.
  • Fosters teamwork by building effective teams committed to restaurant and organizational goals.
  • Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image.
  • Properly resolves guest complaint ensuring guest leaves on positive note.

Education

GED -

ARMSTRONG ADULT EDUCATION
WASHINGTON, DC
5 1993

Some College (No Degree) - Medical Assisting

Med Tech College
WASHINGTON, DC

Skills

  • Administrative,
  • Safety
  • CNA
  • Supervision
  • Teamwork
  • CPR,
  • TME
  • Customer service,
  • Transportation
  • Troubleshooting
  • Delivery, Written
  • DSP
  • Drivers
  • Email
  • First aid
  • Mail collection
  • Postal regulations knowledge
  • Proficiency in portable scanners
  • Residential customer service
  • Leasing reports
  • Property amenities
  • Lease administration
  • Guest complaint resolution
  • Showing and leasing of units
  • Fair housing policies
  • Housing regulations
  • Telephone and email etiquette

Timeline

PT ASSITANT LEASING SPECIALIST

BENNETTSVILLE LOFT APARTMENT
04.2023 - Current

Manager

EG OF AMERICIA SPRINT FOODS
06.2021 - Current

CCA

USPS
04.2020 - Current

DRIVER and SUPERVISOR

FedEx
03.2018 - 04.2020

DRIVER

METRO ACCESS
01.2017 - 03.2018

Residential Monitor

Community Of Hope
07.2016 - 01.2017

Relief Residential Counselor

RCM OF WASHINTON
03.2015 - 01.2016

CNA/MED TECH

COAL
12.2014 - 06.2015

House Manager

RAP Inc. /Gaudenzia
12.2013 - 07.2016

HOUSE MANAGER/CMT Adult Group Home

V&T Residential
08.2013 - 01.2015

CNA/Medication Technician

Caring Matters
06.2013 - 01.2014

CNA/Medication Technician

EMERGE INC
03.2012 - 06.2013

Intake Counselor

Transgender Health Empowerment
04.2011 - 09.2015

Driver

MV- transportation
01.2011 - 07.2011

ARMED/UNARMED SPO

Allied Barton, World Bank Contract
03.2010 - 01.2011

Unarmed Special Police Officer

Prince Security
03.2009 - 03.2011

SITE LIEUTENANT

Securitas Security
12.2008 - 03.2009

ARMED SPO

Garda Security
05.2004 - 10.2008

Security Officer

CES Washington Convention Center
12.2002 - 05.2004

Customer Service Rep

Kaki
06.1999 - 12.2002

Shift Leader

KFC/Taco Bell Silver
06.1993 - 06.2000

GED -

ARMSTRONG ADULT EDUCATION

Some College (No Degree) - Medical Assisting

Med Tech College

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NATINA SMITH