Na’Tisha Bell
Crowley,TX
Summary
To obtain a Carrier where I can utilize my Leadership Experience in Administration, and customer service with ability to work on site, or Remotely. I am Authorized to work in the US for any employer. I am a very hard worker, very dependable and reliable. I am also a fast learner.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Director
DearOnes Daycare & Preschool
Fort Worth , Texas
08.2022 - Current
- Developed strategic partnerships with parents and community organizations to foster engagement.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Achieved remarkable turnaround of underperforming divisions through strategic leadership and restructuring.
- Improved team morale and productivity by implementing comprehensive professional development program.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Scheduler / Clinical Intake Coordinator
Brookdale Home Health
Irving Texaas, Texas
10.2014 - 04.2019
- Coordinate the scheduling of clinical visits for care team in compliance with physician approved orders and clinician plotted visits approved by Clinical Services Manager
- Assist clinicians with assuring all visits are properly assigned and scheduled on Electronic Medical Record (EMR) devices.
- Responsible for monitoring and scheduling home health therapy reassessment visits to meet home health reassessment requirements.
- Prepare reports for scheduling tracking and participate in agency meetings to ensure patient and associate scheduling needs are met.
- Schedule appointments for consultations, tests, and procedures
- Answer phone and email inquiries
- Address any patient complaints or concerns.
- Perform clerical work such as filing, copying, and faxing.
- Prepare and maintain patient charts.
- Comply with the regulations and policies of the facility.
- Data Entry
- Eligibility Review
- Microsoft Word / Excel
- Completed bi-weekly payroll for 12 employees
Lead Staffing Clinical Coordinator
Right at Home Health Care
Tyler , Texas
04.2013 - 04.2016
- Supervised and managed daily activities of clinical team consisting of 8-10 physicians, nurses, and support staff
- Managed scheduling and staffing to optimize resource allocation and ensure seamless operations.
- Developed training programs for new staff, fostering knowledge transfer and enhancing team competency.
- Analyzed operational workflows, identifying areas for process improvements that increased efficiency.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
Home Health Aide
Apple Homecare
Tyler , Texas
12.2012 - 04.2013
- Provided compassionate personal care to clients, ensuring comfort and dignity during daily activities.
- Administered prescribed medications and monitored client health conditions for timely interventions.
- Assisted clients with mobility and transportation, promoting independence and enhancing quality of life.
- Conducted regular assessments of client progress, adjusting care strategies as necessary to ensure effectiveness.
- Led initiatives to improve service delivery processes, enhancing efficiency and responsiveness in patient care services.
Pre-Authorization Specialist
Burk Medical Communications
Mansfield, Texas
09.2012 - 02.2013
- Verified insurance claims.
- Managed the medical billing and coding process.
- Overseen appointment scheduling.
- Provided customer service to patients and physicians by providing efficient processing of administration documents.
- Ensured accurate clinical knowledge to meet company guidelines.
- Evaluated insurance coverage for patient authorization requests to ensure compliance with medical guidelines.
- Trained new staff on authorization procedures and best practices to enhance team performance.
Sales Manager
New Avenue Furniture Store
Tyler , Texas
05.2011 - 07.2012
- Led sales team to exceed monthly targets through strategic training and performance evaluations
- Developed and implemented sales strategies, resulting in increased customer engagement and satisfaction
- Analyzed market trends to optimize product offerings and pricing strategies
- Fostered relationships with key clients, enhancing loyalty and repeat business
- Collaborated with marketing department to align promotional campaigns with sales objectives
- Utilized CRM systems to track sales data, forecast trends, and streamline reporting processes
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Assistant Director
Little Star Daycare
Longview , Texas
05.2000 - 06.2005
- Developed and implemented curriculum enhancements to improve child development outcomes.
- Led staff training sessions to ensure compliance with state regulations and best practices in childcare.
- Streamlined communication processes between parents, staff, and administration to foster community engagement.
- Oversaw daily operations, ensuring a safe and nurturing environment for children and educators alike.
- Mentored junior staff members, promoting professional growth and enhancing team performance.
- Collaborated with local organizations to secure resources and partnerships for program enrichment activities.
- Evaluated program effectiveness through regular assessments, adapting strategies as necessary for continuous improvement.
- Developed strong relationships with community partners to enhance educational opportunities for students.
Education
High school or equivalent - General Studies
Longview High School
Longview, TX05.2002
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Strategies and goals
- Employee development
- Staff management
- Organizational development
Accomplishments
- Supervised team of 13-15 staff members.
- Resolved product issue through consumer testing.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Managed and tracked certification and re-certification schedules for over 7 staff.
- Devised effective policies and protocols resulting in 100% compliance with audit requirements.
.
Certification
- First Aid Certification
- CPR Certification
- Food Handlers Certificate
- Childcare Certificate
- Director’s Credentials
Languages
English
Full Professional
Timeline
Director
DearOnes Daycare & Preschool
08.2022 - Current
Scheduler / Clinical Intake Coordinator
Brookdale Home Health
10.2014 - 04.2019
Lead Staffing Clinical Coordinator
Right at Home Health Care
04.2013 - 04.2016
Home Health Aide
Apple Homecare
12.2012 - 04.2013
Pre-Authorization Specialist
Burk Medical Communications
09.2012 - 02.2013
Sales Manager
New Avenue Furniture Store
05.2011 - 07.2012
Assistant Director
Little Star Daycare
05.2000 - 06.2005
High school or equivalent - General Studies
Longview High School