Na’Tisha Bell

• Provide day‑to‑day leadership supporting the overall management of childcare programs
• Manage scheduling, performance, and one‑on‑one coaching for a team of 12 employees
• Plan, implement, and approve staff schedules and timecards in compliance with state licensing standards
• Partner with Director and Coordinators to hire, train, supervise, and evaluate staff
• Oversee family services including enrollment, billing, record maintenance, and parent communication
• Ensure compliance with safety, legal, and ethical standards across all operations
• Maintain required certifications for self and staff in alignment with licensing and accreditation guidelines
• Successfully led the center to achieve Texas Rising Star (TRS) and Education First Steps (EFS) certifications.

• Coordinated and scheduled clinical visits in accordance with physician orders and care plans
• Supervised and coached a team of 5 schedulers, including hiring, training, and performance management
• Verified insurance eligibility and ensured accurate documentation in EMR systems
• Monitored and scheduled therapy reassessment visits to meet regulatory requirements
• Prepared scheduling and productivity reports for leadership review
Responded to patient inquiries, resolved concerns, and maintained patient charts.

• Managed employee schedules to meet client care needs and operational demands
• Supervised 6 schedulers with responsibility for coaching, counseling, and onboarding
• Served as training coordinator for new hires
• Oversaw administrative processes related to hiring and clinical intake
• Produced weekly reports and communicated performance updates to senior leadership
• Supported business growth through customer service and new‑client initiatives.

• Assisted clients with daily living activities including personal care and mobility
• Provided basic health‑related services such as vital sign monitoring and medication reminders.

• Verified insurance claims.
• Managed the medical billing and coding process.
• Overseen appointment scheduling.
• Provided customer service to patients and physicians by providing efficient processing of administration documents.
• Ensured accurate clinical knowledge to meet company guidelines.
• Evaluated insurance coverage for patient authorization requests to ensure compliance with medical guidelines.
• Trained new staff on authorization procedures and best practices to enhance team performance.

• Developed and implemented curriculum enhancements to improve child development outcomes.
• Led staff training sessions to ensure compliance with state regulations and best practices in childcare.
• Streamlined communication processes between parents, staff, and administration to foster community engagement.
• Oversaw daily operations, ensuring a safe and nurturing environment for children and educators alike.
• Mentored junior staff members, promoting professional growth and enhancing team performance.
• Collaborated with local organizations to secure resources and partnerships for program enrichment activities.
• Evaluated program effectiveness through regular assessments, adapting strategies as necessary for continuous improvement.
• Developed strong relationships with community partners to enhance educational opportunities for students.