Summary
Overview
Work History
Education
Skills
Timeline
Generic

Natisha Bush

Philadelphia,PA

Summary

To obtain a position that enables me to utilize my educational and employment experiences, where I can be a major asset to my employer, and to strive steadily to advance my career along with my continuing my educational goals to grow within an organization.

Overview

16
16
years of professional experience

Work History

Billing Specialist

Exelon
11.2022 - Current
  • Analyze and review meter data including interval data.
  • Estimate meter data, using pre-approved estimating guidelines, in the Meter Data Management system
  • Update meter data in various system applications in order to process billing timely and accurately.
  • Work directly with IT to coordinate the updates of meter data to ensure accuracy and sync ups between applications. Resolve all meter data exception
  • Process all residential, commercial and industrial billing exceptions timely and accurately on a daily basis through PECO current billing system CC&B and MDM.
  • Retrieve and analyze customer account information and meter data, available through multiple System Applications. Collect billing determinant information and process for billing.
  • Interfacing with various departments as billing consultants, working together to expedite and complete customer requests including customer data requests,account set up, rate analysis, HBC's Meter Mix-Ups, re-billings, estimated billing, manual billing, miscellaneous billing adjustments retroactive billing.
  • Processes installations, transfers of service, and cancellations of service within CC&B for residential, commercial and industrial customers.
  • Identify designs and develops process improvements.
    • Worksi>works independently with various departments to provide and gain knowledge on how to improve and streamline processes and procedures

Revenue Recovery Specialist

PECO Energy Company (Contractor)
03.2012 - 11.2022
  • Responds promptly to customer and staff questions and quickly resolved issues, cultivating strong, long-term relationships
  • Listen to customer requests and specifications and made suggestions to appropriately fulfill needs
  • Delivers exceptional customer service to bolster strong relationships and build positive experiences. Organize files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
  • Audit customer's accounts to see if payment arrangements are warranted.
  • Analyze customer's accounts to see if refunds are warranted. Utilize knowledge of company policies and procedures to maximize return and perform tasks to increase revenue from bad debt.
  • Manage internal and external time-sensitive requests for information regarding customers accounts.
  • Process work flow manager's from various department

Lead Teacher

Brightside Academy Child Care
01.2008 - 03.2012
  • Enhanced learning and development for children of varying skill levels with diversified instructional strategies.
  • Grew attendance through successful promotional strategies, attracting new families to program and maintaining high enrollment.
  • Supported teachers with solid training, mentoring and day-to-day assistance.
  • Planned, directed and monitored instructional methods and content of educational, vocational and student activity programs.
  • Kept children secure with consistent monitoring and tracking policies.
  • Recruited, hired, trained and evaluated primary and supplemental staff and recommended personnel actions for programs and services.

Education

High School Diploma -

Strawberry Mansion High
Philadelphia, PA
06.2005

Skills

  • Dependable
  • Flexible
  • Ability to Foster Change Ability to work in teams and self-directed environment
  • Willing and Eager to learn
  • Technical Skills – Microsoft Word; Excel; Oracle; Powerpoint, CIMS; CC&B
  • User Acceptance Testing (UAT)

Timeline

Billing Specialist

Exelon
11.2022 - Current

Revenue Recovery Specialist

PECO Energy Company (Contractor)
03.2012 - 11.2022

Lead Teacher

Brightside Academy Child Care
01.2008 - 03.2012

High School Diploma -

Strawberry Mansion High

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Natisha Bush