Summary
Work History
Education
Skills
Timeline
Generic

Natisha Durham

Brunswick,GA

Summary

Results-driven experienced in financial statement review, auditing and reporting. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Enthusiastic manager eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of duties and training. Motivated to learn, grow and excel in any position. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced manager and sales person with over 14 years of experience in sales and manager also parts specialist . Excellent reputation for resolving problems and improving customer satisfaction.

Work History

Profit Center Manager

Travel Centers Of America
Kingsland, GA
01.2009 - Current
  • Complied with established internal controls and policies.
  • Performed routine closings, maintained clean, accurate and accessible records and kept close eye on transaction updates throughout each quarter.
  • Established and enforced internal controls, workflows and policies for tracking, reconciling and reporting on accounting activities.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Recruited, interviewed, hired and trained 10+ employees and implemented mentoring program to promote positive feedback and engagement.
  • Prepared internal and regulatory financial reports, balance sheets and income statements.
  • Developed strategic plans for day-to-day financial operations.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
  • Identified improvement changes regarding key processes for internal controls and accounting procedures.
  • Supported managers and district managers with special projects and additional job duties.
  • Validated existing accounting management and reporting systems to assess quality and conformance, identify problems and implement corrective actions.
  • Established and checked coding procedures, monitored reports and updated internal files.
  • Improved overall financial reporting by streamlining control processes and reporting structures.
  • Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
  • Oversaw high-volume accounting operations with 3+ person team focused on efficient budget administration, AP/AR and other financial management needs.
  • Resolved escalated customer issues and boosted retention rates by 10%.

Truck Service Advisor

Travel Centers Of America
Brunswick, GA
01.2009 - Current
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
  • Managed efficient teams of up to 7+ employees.
  • Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
  • Monitored safety compliance to maintain strict standards and protect team members from harm.
  • Contributed to development, implementation and execution of maintenance programs.
  • Monitored equipment, tools and system upgrades to compile data into detailed reports for upper management.
  • Organized ongoing maintenance schedules to boost system performance.
  • Hired and trained new Managers and Service workers to improve efficiency of department and cultivate productive work atmosphere.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Optimized supply levels to keep stock within ideal parameters for expected needs.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Oversaw team of service professionals focused on sales.
  • Monitored product quality and communicated necessary improvements to TSAs and Technicians.
  • Managed team of 7+employees in sales and repair processes to comply with TA/Petro policies across company.
  • Shrunk knowledge gaps with ongoing training and close employee mentoring for new and less experienced team members.
  • Planned and implemented solutions for technical problems such as how to properly sale parts and services.
  • Monitored systems to assure increase in power flow and integrated new system components, fixtures and motors.

Parts Specialist

Travel Centers Of America
Brunswick , GA
01.2009 - Current
  • Served customers in-store and by telephone to answer questions and place orders.
  • Issued parts to technicians to complete customers' repairs.
  • Tracked parts use and charged items to customer accounts for billing.
  • Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
  • Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
  • Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
  • Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
  • Satisfied customers with fast, knowledgeable service for heavy duty diesel product needs.
  • Identified early product failure trends and communicated information to customers to help select more suitable parts.
  • Increased store revenue by cross-selling products and upselling services to customers.
  • Kept checkout areas stocked with eye-catching merchandise to boost per-customer revenue.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Inspected parts for defects, removing damaged parts and replacing with new ones.
  • Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
  • Assisted customers in finding appropriate parts promptly.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Ordered parts from various distributors to fulfill demands.
  • Conducted cash handling, credit card transactions and register closeout at end of business day.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintained clean and neat parts counter and sales floor.
  • Stocked and managed stock of parts.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.
  • Adhered to company guidelines for performance and compliance.
  • Ordered parts for customers, repair shops for use in heavy duty diesel equipment.
  • Trained and mentored junior employees on regulations, best practices and performance strategies.
  • Oversaw team of 7+ employees.
  • Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, service and sales standards.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Also counted inventory to assure part stock and enter into are data base.

Education

Psychcology

Ozark Technical Collage
Ozark, MO
10.2004

High School Diploma -

Reeds Spring High School
Reeds Spring, MO
05.2003

Skills

  • Compliance Requirements
  • Operational Efficiency
  • Professional Relationships
  • Compliance Assessments
  • Problem Anticipation and Resolution
  • Business Relationship Management
  • Staff Recruitment and Hiring
  • Employee Training Oversight
  • Sales Support
  • Adaptable to Changing Conditions
  • Management of Financial Resources
  • Strategic Vision
  • Proactive and Focused
  • Operational Reporting
  • Cost Data Analysis
  • Employee Performance Reviews
  • Prioritizing and Planning
  • Customer Needs Assessments
  • Corrective Actions
  • Operational Standards
  • Customer Satisfaction
  • Remote Video Conferencing
  • Collections Actions
  • Spreadsheet Tracking
  • Word Processing
  • Typing and 10-Key Entry
  • Securities Safekeeping
  • Regulatory Submissions
  • Risk Assessment and Classification

Timeline

Profit Center Manager

Travel Centers Of America
01.2009 - Current

Truck Service Advisor

Travel Centers Of America
01.2009 - Current

Parts Specialist

Travel Centers Of America
01.2009 - Current

Psychcology

Ozark Technical Collage

High School Diploma -

Reeds Spring High School

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Natisha Durham