Natisha Gora

•Collaborated with the school administration to develop a new curriculum that better suited to improve the education of the students.

•Catalogue, classify and process new library materials via CLMS, computerized library management system.

•Manage requisitions for ordering material and equipment.

•Troubleshoot audio-visual and computer problems for users.

•Proficiently preformed miscellaneous clerical work.

•Coordinated periodic inventory of over 2500 books.

•Developed a consistent curriculum for educating children through an interactive and engaging classroom environment.

•Input and maintain MARC records.

•Monitor and manage student behavior to promote a safe learning environment.

•Researched, planned, and set up attractive and informative library exhibits.

•Trained and supervised library staff, volunteers and other personnel.

•Worked with teachers to provide students with lifelong learning and research skills.

•Deciphered and applied regulations, directives, guidelines and procedures to assigned caseload.

• Facilitated workflow between assigned team and other teams within the organization.

• Maintained a daily Microsoft Excel Database Spreadsheet Matrix for tracking/logging individual

client accounts on internal portal/database system (SmartTrac).

• Prepared contact reports and received, reviewed and date stamped incoming

correspondence.

•Demonstrated exemplary problem solving and decision making skills as the main point of

contact and coordinator/facilitator between clients and third party collections.

•Scheduled appointments, dispatched operator calls, maintained multiple team calendars and

prioritized day-to-day and big picture items.

•Conducted special billing investigations involving difficult problems, making

determinations and resolving disputes.

• Compiled special reports related to collections, write-offs and decisions as required.

• Displayed the ability to work independently using judgement and analytical skills to resolve

problems or discrepancies.

• Demonstrated the ability to communicate with others to assimilate and understand

information in a manner consistent with the essential job functions.

•Gave daily feedback on student progress and collected pertinent information for teachers.

•Assisted the school in implementing technological upgrades, including a computer lab, digital platform and security.

•Provided case management for students with disabilities.

•Maintained classroom discipline and acted as a mediator between students and teachers.

•Upheld the highest standards of cleanliness for classroom.

•Maintained a classroom of 28 students with a 95% passing rate on state standardized tests.

•Planned monthly and weekly lesson plans, leading a classroom of 1-2 students each day using a variety of teaching tools.

•Developed a consistent curriculum for educating children through an interactive and engaging classroom environment.

•Prepared instruction materials, constructed bulletin boards, and set up work areas.

•Administered tests and assessments to evaluate student progress and performance.

•Developed and implemented strategies to improve student engagement.

•Demonstrated specific skills and activities for students to improve understanding and take excess workload off teachers.

•Proactively maintained a database of all clients, their telephone numbers and the services they have been seeking.

•Maintained a high level of customer satisfaction and showcased excellent customer service skills.

•Increased customer retention by 10% by implementing a loyalty program.

•Increased sales by 15% and increased average household spending by a double digit percentage.

•Managed the budget of the sales operation, ensuring the store had enough money to survive the winter.

•Effectively communicated with customers, resolving issues and creating new business opportunities.

•Categorized and filed monthly payroll.

•Reconciled account balances on a monthly basis.

•Created a database for tracking of accounting data by customer, account and invoice.