Natisha McCray
Moncks Corner,SC
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Creative problem solver with strong analytical and critical thinking skills. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines.
Overview
11
11
years of professional experience
Work History
Operation Cordinator
Randstad USA
2024.07 - Current
- Coached employees through day-to-day work and complex problems.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
Lead Operations Specialist
Randstad USA
2022.05 - 2024.07
- Developed and maintained strong relationships with client, ensuring quality service at competitive prices.
- Provided training for new hires, fostering a supportive learning environment conducive to success in their roles.
- Led a team of operation specialists in executing daily operations, ensuring timely completion of tasks.
- Maintained database systems to track and analyze operational data.
Recruiter
Randstad USA
2021.08 - 2022.05
- Built strong relationships with candidates to ensure an excellent hiring experience.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Maintained compliance with federal and state employment laws during entire recruitment process.
Customer Services Representative
AmeriHealth Caritas
2020.02 - 2021.08
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Tracked customer service cases and updated service software with customer information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Care Professional
Centene Corporation
2018.11 - 2020.02
- Enhanced customer satisfaction by addressing and resolving customer inquiries and complaints in a timely manner.
- Utilized CRM software proficiently to track customer interactions accurately, ensuring seamless handover of cases between team members when necessary.
- Increased first-call resolution rates by effectively navigating internal systems to find quick solutions for customers.
- Collaborated with team members to improve overall performance, sharing best practices and pooling resources for optimal results.
Customer Service Representative
AmeriHealth Caritas,
2017.05 - 2018.11
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Updated account information to maintain customer records.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Credit Specialist
IQor
2014.01 - 2017.05
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Maintained accurate documentation of all credit-related activities, ensuring compliance with company policies and industry regulations.
- Developed effective relationships with customers, which helped improve overall payment processes.
- Increased customer satisfaction, resolving disputes and offering payment solutions tailored to individual needs.
Education
Associate of Science - Human Services
Trident Technical College
Charleston, SC05.2012
Skills
- ATS
- Microsoft Office
- CRM Software
- Client Facing
- Relationship Building
- Operations Management
- Team Leadership
- Problem-Solving
Timeline
Operation Cordinator
Randstad USA
2024.07 - Current
Lead Operations Specialist
Randstad USA
2022.05 - 2024.07
Recruiter
Randstad USA
2021.08 - 2022.05
Customer Services Representative
AmeriHealth Caritas
2020.02 - 2021.08
Customer Care Professional
Centene Corporation
2018.11 - 2020.02
Customer Service Representative
AmeriHealth Caritas,
2017.05 - 2018.11
Credit Specialist
IQor
2014.01 - 2017.05
Associate of Science - Human Services
Trident Technical College
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