Natisha Mcpherson
TAMPA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
14
14
years of professional experience
Work History
Business Development Advisor
Ultimate Medical Academy
08.2019 - Current
- Greatest achievement: Certified Mentor- assisting with monthly new hire training including graduate/employer critical conversations and system implementation
- Influence and empower graduates to find employment in their field of study and begin their healthcare careers
- Manage a population of graduates and assist them in job placement in the Allied Healthcare field
- Work with graduates to give them guidance on interview techniques, workplace expectations and resume best practices
- Develop and implement plans to achieve student and graduate employment goals
- Match graduates to employer positions and maintain ongoing relationships with organizations to ensure excellent customer satisfaction
- Prepare and facilitate graduate interviews with employers, including those with our national Corporate Alliance partnerships
- Maintain timely, compliant and accurate documentation and metric requirements on all activity related to UMA graduates, employers, job orders and interview results up to and including placement of graduates
- Consistently meet or exceed department metrics and quotas including talk time, interviews, hires and monthly goal of placed graduates
Wireless Sales Representative
AT&T Retail Store
01.2019 - 04.2020
- Overachieved set monthly target of55-65 units on a goal of35 units
- Handled customer billing and technical inquires
- Met set targets for wireless devices and home solutions
- Set up new business accounts
- Assisted new hires by illustrating through shadowing
Customer Service Representative/ Sales Rep.
Humble Homes Real Estate Solutions
01.2018 - 12.2018
- Called300+ clients in Texas, California and Maryland to make offers on residential and commercial properties
- Averaged15-20 appointments per week on goal of10
- Conducted follow up calls with potential clients to building future pipeline clientele
- Connected with builders and potential buyers for properties purchased
Trainer
Sutherland Global Services AT&T ISM
10.2016 - 11.2017
- Greatest achievement: Certified Retention trainer and sent to Las Vegas June3,2017-July16,2017 to train and develop27 new hires including3 Team Leaders for the production team
- Trained new hires on; (5) core systems the account used and products and services the company offered; Wireless, DirecTV, Uverse (TV, internet and home phone)
- Handled logins for new hires
- Trained on system, products and services
- Managed and develop new hires
- Coaching during nesting period(4weeks)
- Coaching bottom performers (tenured/ new hires)
- Interviewing new hires that suit the campaign criteria
Subject Matter Expert (SME)
Sutherland Global Services AT&T DIRECTV& Uverse
08.2013 - 10.2016
- Greatest achievements: Placed to work with the least performing team ending the month and increasing their production by125%
- Encouraged and Motivated team (16-18 agents) via individual weekly coaching and feedback sessions
- Drove daily, weekly and monthly sales
- Handled escalated calls
- Handled complex billing system issues for the agents
- Coached and developed agents to company standards
- Led daily manager huddles to discuss performance metrics and actions items needed to sustain or exceed daily and weekly goals
Administrative officer/HR Assistant
Education Online Services
07.2011 - 08.2013
- Greatest achievement: Honored by the COO for job well done after2weeks on the job and successfully organized annual awards ceremony remotely from Jamaica
- Handled inbound calls throughout the state of Florida
- Dealt with employee’s concerns
- Coordinated interviews for HR Manager through ISIMS
Education
Management Studies General (P/T) -
University of the West Indies
Pre-University (CAPE) - undefined
Portmore Community College
06.2008
High school - undefined
Convent of mercy ‘Alpha Academy
09.2005
Skills
- Computer skills; Microsoft word, Publisher, power point, Outlook, type50 WPM
- Interpersonal skills, adaptable, Leadership, Research
- Collaborative mindset
- Data-driven decision making
- Staff training
- B2C experience
- Lead development
- Account development
Hobbies and Interests
Reading, Investing, Volleyball, House Décor
Timeline
Business Development Advisor
Ultimate Medical Academy
08.2019 - Current
Wireless Sales Representative
AT&T Retail Store
01.2019 - 04.2020
Customer Service Representative/ Sales Rep.
Humble Homes Real Estate Solutions
01.2018 - 12.2018
Trainer
Sutherland Global Services AT&T ISM
10.2016 - 11.2017
Subject Matter Expert (SME)
Sutherland Global Services AT&T DIRECTV& Uverse
08.2013 - 10.2016
Administrative officer/HR Assistant
Education Online Services
07.2011 - 08.2013
Pre-University (CAPE) - undefined
Portmore Community College
High school - undefined
Convent of mercy ‘Alpha Academy
Management Studies General (P/T) -
University of the West Indies
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