Natisha McQueen
Newburgh
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in inventory management and customer service. Proven track record in enhancing team performance and operational efficiency, while implementing effective training programs. Dependable leader skilled in scheduling coordination and known for adaptability and consistently meeting changing organizational needs.
Overview
7
7
years of professional experience
Work History
Overnight Stocker and Mod Team
Walmart
08.2022 - 04.2025
- Organized and stocked shelves to maintain product availability and presentation.
- Assisted in inventory management by accurately labeling and categorizing merchandise.
- Learned safety protocols and equipment operation to ensure a safe working environment.
- Collaborated with team members to streamline restocking processes during overnight shifts.
- Implementing and maintaining store merchandising layouts.
- Building promotional displays and organizing merchandise according to specific planograms.
Front End Team Lead
Walmart
09.2019 - 08.2022
- Assign duties, provide feedback, train staff, and help resolve customer issues to ensure a high level of service.
- Oversee cashiers, self-checkout areas, and the customer service desk to maintain an efficient and smooth checkout process.
- Greet customers, address complaints, and handle transactions and returns according to company guidelines.
- Maintain a safe work environment, manage claims and returns, and handle tasks like zoning the front end and maintaining cleanliness.
- Perform register audits, manage cash office functions like bank deposits, and respond to register alerts.
- Hired, managed, developed, and trained staff, established and monitored goals, and conducted performance reviews.
- Ensure adequate coverage for all front-end areas by managing breaks and lunch schedules.
- Managed the store's P&L by researching and explaining findings of large amounts of unaccounted-for money.
Customer Service Manager
Walmart
07.2019 - 09.2019
- Led customer service team to enhance satisfaction through efficient issue resolution.
- Developed training programs to improve staff performance and operational knowledge.
- Implemented feedback systems to gather customer insights and drive service improvements.
- Streamlined communication processes between departments to foster collaboration and efficiency.
- Mentored new employees, ensuring adherence to company policies and best practices.
- Coordinated scheduling and resource allocation for optimal staffing levels during peak hours.
- Managed escalation processes, resolving complex customer issues in a timely manner.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
General Merchandise Support Manager
Walmart
04.2018 - 07.2019
- Led training initiatives to enhance team performance and improve operational efficiency.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Coordinated with cross-functional teams to ensure seamless execution of promotional events.
- Spearheaded projects aimed at improving store layout, driving increased foot traffic and sales growth.
- Enhanced customer satisfaction by providing exceptional service and promptly addressing concerns.
- Assisted in recruitment, hiring, and training processes for new employees to maintain a high-performing team.
- Oversaw the execution of planograms, ensuring product placement aligned with corporate guidelines for optimal sales results.
- Ensured compliance with company policies, procedures, and safety standards in all aspects of store operations.
Education
High School Diploma -
Newburgh Free Academy
Newburgh, NY06-1999
Skills
- Inventory management
- Customer service
- Type 55 WPM
- Scheduling coordination
- Quick learner
- Attention to detail
- Time management
- Dependable and reliable
Languages
English
Native or Bilingual
Interests
- Astrology
- Strategy Games
- Music
- Watching Movies and TV Shows
- Avid Reader
- DIY and Home Improvement
- I like looking at the stars and learning about constellations
- Camping
- I enjoy cooking for friends and family gatherings
- Swimming
- Coding and Programming (interested in learning)
- Traveling via Cruise
Timeline
Overnight Stocker and Mod Team
Walmart
08.2022 - 04.2025
Front End Team Lead
Walmart
09.2019 - 08.2022
Customer Service Manager
Walmart
07.2019 - 09.2019
General Merchandise Support Manager
Walmart
04.2018 - 07.2019
High School Diploma -
Newburgh Free Academy