Natisha Moorman
Raeford,NC
Summary
Dynamic and results-oriented professional with extensive experience in operations management and training within the US Army. Excelled in performance monitoring, safety oversight, and compliance management, significantly reducing incident rates. Skilled in project management and customer relations, consistently earning praise for efficiency improvements. Proven track record in leading teams to achieve operational excellence and exceed targets.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Operations Supervisor
US Army
Fayetteville , NC
01.2020 - Current
- Monitored staff performance and provided feedback for improvement.
- Prepared reports on operational performance metrics and presented them to management team.
- Provided support to other departments as needed to meet organizational goals.
- Directed employees on how to use equipment properly and safely.
- Trained new employees on proper job functions and company policies and procedures.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Developed and executed operational plans for peak seasons, ensuring scalability and adaptability.
- Oversaw compliance with safety and quality standards, significantly reducing incident rates.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Led crisis management efforts, minimizing operational disruptions and maintaining business continuity.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Researched and prepared reports required by management or governmental agencies.
- Processed financial data supporting team objectives.
Drill Instructor
US Army
Columbia , SC
11.2018 - 01.2020
- Instructed and evaluated recruits on military drill movements, marching formations and ceremonies.
- Supervised daily physical training sessions to ensure compliance with regulations.
- Ensured the safety of all personnel during physical training activities.
- Conducted inspections of uniforms, equipment, living quarters and other areas as required by regulations.
- Provided guidance and instruction on proper use of weapons systems and tactical operations.
- Trained recruits in basic battle skills such as land navigation, first aid techniques and map reading.
- Assisted in the development of operational plans for missions or exercises requiring a large force deployment.
- Reviewed policies, procedures and regulations related to drill instructor duties to ensure compliance with established standards.
- Observed trainees closely while they performed various tasks or drills in order to provide feedback when needed.
- Disciplined recruits according to established guidelines whenever necessary due to rule infractions or poor performance.
- Organized weekly meetings with supervisors in order to discuss strategies for improving overall morale among trainees.
- Offered constructive criticism regarding any improvements that could be made regarding current processes or methods used during training sessions.
- Evaluated training materials prepared by instructors and offered actionable suggestions for improvement.
- Supervised, evaluated or referred instructors to skill development classes.
- Worked collaboratively across departments and with various stakeholders to deliver comprehensive, effective training sessions.
Aviation Operations Specialist
US Army
Savannah, GA
09.2010 - 10.2018
- Analyzed and reported data related to aircraft operations, performance, and safety.
- Monitored flight plans for accuracy and compliance with applicable regulations.
- Assisted in the coordination of air traffic control services and communications between pilots and air traffic controllers.
- Prepared detailed reports summarizing operational information including fuel consumption, flight times, delays.
- Researched new technologies or processes that could improve efficiency in aviation operations.
- Provided training to other staff members on proper use of aviation systems or equipment.
- Investigated incidents or accidents involving aircrafts to determine cause and corrective actions needed.
- Assisted in the development of emergency response plans for dealing with unexpected situations during flights.
- Strengthened traceability, developing organization systems for record, report and agenda distribution.
- Assisted in preparation of operation plans and orders and organized visual and instrument flight plans.
- Consistently earned customer survey card praise remarks.
- Mitigated regulatory risks by obtaining documents, clearances, certificates and approvals from local, state and federal agencies.
- Alerted crash crews of emergencies and interpreted weather reports.
- Supervised airfield operations, including arrivals, departures and fueling, identifying and addressing concerns promptly to maintain targets.
- Anticipated aircraft equipment needs for air evacuation and cargo flights.
- Coordinated with agencies to meet aircrew requirements for billeting, messing and refueling.
Cashier
Rush's Fast Food
Columbia , SC
06.2008 - 08.2010
- Assisted cashiers with resolving customer complaints and inquiries.
- Trained new cashiers on proper use of registers and store policies.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Performed daily opening and closing procedures for the register area.
- Processed refunds and exchanges according to company policy.
- Ensured compliance with all safety regulations while performing tasks.
- Coordinated with other departments when additional support was needed during peak hours.
- Answered customer questions and provided store information.
Education
MBA - Business Administration And Management
American Military University
Charles Town, WV08-2023
Bachelor of Science - Interdisciplinary Studies
Liberty University
Lynchburg, VA11-2021
Associate of Applied Science - General Studies
Central Texas College
Killeen, TX08-2015
Skills
- Performance monitoring
- Safety oversight
- Compliance management
- Technology
- Project management
- MRP and ERP systems
- Customer relations
- Scheduling coordination
- Human resources
- Data analysis
Certification
- NCATT Foreign Object Elimination (2016-current)
Timeline
Operations Supervisor
US Army
01.2020 - Current
Drill Instructor
US Army
11.2018 - 01.2020
Aviation Operations Specialist
US Army
09.2010 - 10.2018
Cashier
Rush's Fast Food
06.2008 - 08.2010
MBA - Business Administration And Management
American Military University
Bachelor of Science - Interdisciplinary Studies
Liberty University
Associate of Applied Science - General Studies
Central Texas College
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