Natisha Petersen
Summary
Effective Scheduling Coordinator versed in planning and coordinating workflow. Supervises schedules and projects for timely completion. Excellent interpersonal, leadership, communication and organizational skills.
Well-qualified scheduling professional with good team management skills and motivational approach. Writes, implements and manages effective scheduling for patient appointments. Experienced in using excel, word, and microsoft Teams to manage the daily schedules for up to 20 scheduling specialist and 40 provider schedules. Exceptional team leader and analytical problem solver with solid skills in organizing work, coordinating supplies and managing records. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lead Scheduling Specialist
Scripps Green Hospital
07.2015 - Current
- Coordinate weekly huddles for consistent communication on updates and improvements
- Coordinate lunch schedules with the drug Reps to meet and greet with the providers.
- Enhanced efficiency by developing and implementing comprehensive scheduling processes.
- Streamlined communication between departments for seamless coordination of scheduling timelines.
- Managed complex schedules for multiple providers, ensuring timely completion and patient care satisfaction.
- Identified areas for improvement in scheduling processes, implementing changes to optimize productivity.
- Collaborated with cross-functional teams to develop detailed plans and schedules.
- Trained new Scheduling Specialists on best practices and company-specific processes, fostering a knowledgeable workforce.
- Developed customized scheduling templates for various types of provider specialties, improving overall organization and clarity.
- Supported upper management in strategic decision-making through detailed analysis of historical scheduling data and trends.
- Executed successful time management strategies that maximized team productivity while maintaining high-quality output.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Developed and maintained automated tracking systems, hard copy files and records to enhance office workflows.
Receptionist
Grossmont Center Clinical Research
04.2011 - 12.2012
- Responsible for incoming calls, confirming patients appointments.
- In charge of filing all of the previous studies for audits
- Assisting the doctor with his patients during pap smears
- Responsible for cleaning and sanitizing all procedure instruments.
- Responsible for sanitizing, restocking and preparing the exam rooms for patients appointments.
- Responsible for data entry and uploading medical records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Played an instrumental role in maintaining a clean work environment by coordinating office maintenance and cleaning schedules.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated patient's records.
- Kept reception area clean and neat to give patients positive first impression.
- Responded to inquiries from callers seeking information.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Day care assistant
Lynda Gay Day Care
06.2009 - 12.2011
- Responsible for four to nine children, from as young as three months old to five years old.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
- Prepared nutritious meals and snacks in accordance with food safety guidelines, promoting healthy eating habits among daycare attendees.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Promoted learning and social development through structured and unstructured playtime.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Managed in-home daycare with 2 infants, 5 toddlers and preschoolers and 2 school-aged children.
- Read stories, sang songs and facilitated creative play.
Cashier/Apparel
Sports Authority
11.2010 - 12.2011
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Processed refunds and exchanges in accordance with company policy.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Baskin Robbins
03.2008 - 12.2010
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
Education
Monte Vista High School
Grossmont High School
Chemistry
Cuyamaca Community College
Skills
- Task Prioritization
- Problem Solving
- Adaptability and Flexibility
- Decision Making
- Attention to Detail
- Critical Thinking
- Team Leadership
- Customer Service
- Training and Development
- Industry Knowledge
- Process Improvement
- Organizational Skills
- Scheduling Expertise
- Effective Communication
- Staff Coordination
- Schedule Organization
- Data Entry
- Problem-Solving
- Teamwork and Collaboration
- Performance Improvement
- Ancillary Services
- Business Administration
- Telephone Etiquette
- Customer Service and Support
- Administrative Support
- Scheduling
- Administrative Duties
- Effective Multitasking
- Patient Scheduling
- Performance Reviews
- Medical Terminology
- Verbal and Written Communication
- Patient Registration
- Benefit Eligibility Management
- Information Protection
- Insurance Verification
- Applicant Interviews
- Research Experience
Certification
CPR and First Aid Certified, 12/03/2011 - 12/03/2013, Adult/Pediatric CPR, First-Aid Course, Save-A-Life Educators
Languages
English
Full Professional
References
References available upon request.
Timeline
Lead Scheduling Specialist
Scripps Green Hospital
07.2015 - Current
Receptionist
Grossmont Center Clinical Research
04.2011 - 12.2012
Cashier/Apparel
Sports Authority
11.2010 - 12.2011
Day care assistant
Lynda Gay Day Care
06.2009 - 12.2011
Cashier
Baskin Robbins
03.2008 - 12.2010
Monte Vista High School
Grossmont High School
Chemistry
Cuyamaca Community College
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