Natisha Ray-Powell
Raleigh,NC
Summary
Seeking membership and growth in a well established professional atmosphere that will allow growth for me professionally, in and out of office setting, and further enhance my skills, knowledge and experience to face and overcome the challenges of today’s changing work environment.
Overview
19
19
years of professional experience
Work History
Natural care hair stylist
Picture Perfect Studios
04.2015
- Licensed hairstylist performing all hair service needs to clientele
- Building and establishing old and new clientele
- Reconciling sales records, product inventory, and marketing materials
- Being attentive to clients desires
Csr (Customer service Rep)
Verizon Wireless
07.2016 - 08.2016
- Providing Customer service for major and minor inquires in relations to wireless Devices
- Troubleshooting issues and technical matters for customer resolution
- Resolving all concerns to make customer experience and loyalty acknowledgement
CCC Customer Care Coordinator
Leith Autopark Honda
07.2017 - 07.2020
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Streamlined communication between departments for faster problem resolution, improving overall customer experience.
- Managed high call volume with excellent multitasking skills, ensuring timely assistance to customers.
- Developed strong relationships with clients by consistently providing exceptional service and support.
- Reduced customer complaints by proactively identifying potential issues and implementing solutions.
- Collaborated with other team members to share best practices for handling challenging situations, resulting in improved overall performance.
- Maintained up-to-date knowledge of company products and services, enabling accurate guidance for customers.
- Conducted regular follow-ups with customers after issue resolution, ensuring ongoing satisfaction and loyalty.
HR Vendor coordinator/associate
Complete Property Restoration (CPR)
06.2014 - 05.2015
- Reviewed and processed needed documents for potential prospects
- Answered inbound calls from crews and contractors
- Assisted potential candidates with identifying job requirements
- Maintained clients with job details and duties
- Filed applications, tax forms, job assessments, and enrollment documents
- Identified and corrected complaints from field crew and in house staff based on work orders received
Residential Counselor
Omega Independent Living Services
02.2012 - 06.2013
- Monitored and assigned group of teenage girls who reside within the group home
- Enrolled and maintained records for new and current residents
- Answered phones, processed paperwork, and assisted in facilitating counseling events
Dietary aid/office assistant
Phoenix Assisted Living
06.2009 - 09.2011
- Prepared daily meals for residents with housing units
- Demonstrated attention to detail by entering dietary information into computer systems
- Provided office assistance to the director and assistant director
customer care representative
Affiliated Computer Services (ACS)
07.2005 - 05.2009
- Resolved inbound calls from insurance customers of 65 years or older
- Provided accurate information to customers regarding insurance plans and coverage
- Modified existing enrollment plans for customers
- Researched quotes from competitors to inform customers about plan benefits
customer Care representative/Tech support agent
Affiliated Computer Services (ACS)
02.2005 - 02.2007
- Resolved inbound calls from mobile carrier current and potential customers
- Researched and provided various plan rates and offerings
- Assisted customers with bill payments, plan modifications, and answering general questions
- Performed basic and secondary troubleshooting for customers having technical issues with phone equipment
PCA
HomeChoiceHealth
10.2022 - Current
- Improved patient comfort by providing compassionate and attentive care.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
- Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
- Enhanced patient mobility by assisting with transfers, ambulation, and range-of-motion exercises.
- Provided emotional support to patients and families during difficult times, fostering trust and rapport.
- Documented patient information accurately in electronic medical records, ensuring continuity of care among healthcare providers.
Education
cosmotology license -
Miller-Motte College
Raleigh, NC06.2013
High school diploma -
Garner Senior High School
Garner, NC05.2004
Skills
- Excellent customer service and communication skills
- Great attention to detail
- Strong organizational skills
- Ability to learn fast and multi-task
- Type 70 WPM
- Power Source Training
- Microsoft Office Suite (Word, Excel, Outlook, etc)
References
REFERENCES AVAILABLE UPON REQUEST
Timeline
PCA
HomeChoiceHealth
10.2022 - Current
CCC Customer Care Coordinator
Leith Autopark Honda
07.2017 - 07.2020
Csr (Customer service Rep)
Verizon Wireless
07.2016 - 08.2016
Natural care hair stylist
Picture Perfect Studios
04.2015
HR Vendor coordinator/associate
Complete Property Restoration (CPR)
06.2014 - 05.2015
Residential Counselor
Omega Independent Living Services
02.2012 - 06.2013
Dietary aid/office assistant
Phoenix Assisted Living
06.2009 - 09.2011
customer care representative
Affiliated Computer Services (ACS)
07.2005 - 05.2009
customer Care representative/Tech support agent
Affiliated Computer Services (ACS)
02.2005 - 02.2007
cosmotology license -
Miller-Motte College
High school diploma -
Garner Senior High School
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