Natisha Tyler
Jackson,MI
Summary
Enthusiastic Individual eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of a company's operation with training in the Medical field, call center, retail, and customer service . Motivated to learn, grow and excel Within a company that is looking for a determined individual .
Overview
9
9
years of professional experience
1
1
Certification
Work History
Member Services Assistant
YMCA Jackson
Jackson , MI
09.2021 - Current
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained and managed customer files and databases.
- Assisted members with correcting account, service and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers regularly via phone and email to obtain payments and schedule services.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Provided ongoing guest service.
Medical Assistant
Henry Ford Allegiance Health dermatology
Jackson, MI
09.2020 - 10.2021
- Maintaining medical records,
- Roomed 30+ patients daily
- Performed medical administration as directed by physician/physician.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Called and faxed pharmacies to submit prescriptions and refills
- Collected and documented patient medical information such as blood pressure and weight
- Obtained client medical history, medication information, symptoms and allergies
- Sanitized, restocked and organized exam rooms and medical equipment
- Verified appropriate lab couriers picked up collected lab specimens
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
Cashier
Walmart
Jackson, MI
04.2015 - 02.2021
- Complete cash, checks and credit-card transactions from customers and employees.
- Receive cash from customers and employees in payment for goods and services, and recorded amounts received.
- Count money to verify amounts and issued receipts for funds received.
- Operate cash register to compute and record total sales.
- Trained 10+ new team members in operating cash register correctly.
Internship Student
Henry Ford Allegiance
Leslie, MI
03.2018 - 04.2018
- Sanitized, restocked and organized exam rooms and medical equipment
- Documented vital signs and health history for patients in clinic and hospital environments
- Assisted with routine checks and diagnostic testing by collecting and processing specimens
- Directed patients to exam rooms, fielded questions and prepared for physician examinations
- Performed clerical duties, such as word processing, data entry, answering phones and filing
- Called and faxed pharmacies to submit prescriptions and refills
- Provided clerical support, addressing routine and special requirements.
Customer Service
Moosejaw Mountaineering
Madison Heights, MI
10.2012 - 02.2014
- Interact with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- Checked to ensure that appropriate changes were made to resolve customers' problems.
- Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills with 100% satisfaction in mind.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
Certification in Medical Assistant -
Career Quest Learning Center
06.2018
High -
Romulus Senior High School
Romulus, MI06.2007
Skills
- Supply Management
- Cleaning and Organizing
- Treatment Room Preparation
- Blood and Tissue Collection
- Decision Making
- Medication Administration
- Procedure Assistance
- Wound Care
- Clear Communication
- Willingness to Learn
- Sanitizing and Cleaning
- Electronic Charting
- Flexibility and Adaptability
- Payment Processing
- Microsoft Office
- Vitals Collection and Documentation
Certification
CPR Certification
BLS for Healthcare Providers
September 2020 to September 2022
Timeline
Member Services Assistant
YMCA Jackson
09.2021 - Current
Medical Assistant
Henry Ford Allegiance Health dermatology
09.2020 - 10.2021
Internship Student
Henry Ford Allegiance
03.2018 - 04.2018
Cashier
Walmart
04.2015 - 02.2021
Customer Service
Moosejaw Mountaineering
10.2012 - 02.2014
Certification in Medical Assistant -
Career Quest Learning Center
High -
Romulus Senior High School
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